MS Installer Cleanup utility

I'm trying to uninstall some software (Palm Desktop), which gave an msi
error and failed to install. Palm's advice to me was to install the
Windows Installer CleanUp Utility and use this to erase leftover
registry entries from a previously deleted version of their software. I
obtained the CleanUp Utility from the MS site and tried to run it. My
problem is that this utility fails to install or run and gives an error
message:

Error: "ActiveX component cant create object: 'scripting.fileSystemObject"
Code: 800A01AD
Source: Microsoft VBscript runtime error

Any ideas apreciated

Ghostrider
Thu Apr 24 12:18:50 PDT 2008


Les Carlin wrote:

> I'm trying to uninstall some software (Palm Desktop), which gave an msi
> error and failed to install. Palm's advice to me was to install the
> Windows Installer CleanUp Utility and use this to erase leftover
> registry entries from a previously deleted version of their software. I
> obtained the CleanUp Utility from the MS site and tried to run it. My
> problem is that this utility fails to install or run and gives an error
> message:
>
> Error: "ActiveX component cant create object: 'scripting.fileSystemObject"
> Code: 800A01AD
> Source: Microsoft VBscript runtime error
>
> Any ideas apreciated

Tried the old standby of running it in Safe Mode?

Ghostrider
Thu Apr 24 12:30:09 PDT 2008


Check the answers to your question in microsoft.public.windowsxp.general.
They would also have shown up here had you cross-posted.

Les Carlin wrote:

> I'm trying to uninstall some software (Palm Desktop), which gave an msi
> error and failed to install. Palm's advice to me was to install the
> Windows Installer CleanUp Utility and use this to erase leftover
> registry entries from a previously deleted version of their software. I
> obtained the CleanUp Utility from the MS site and tried to run it. My
> problem is that this utility fails to install or run and gives an error
> message:
>
> Error: "ActiveX component cant create object: 'scripting.fileSystemObject"
> Code: 800A01AD
> Source: Microsoft VBscript runtime error
>
> Any ideas apreciated

eckrichco
Thu Apr 24 21:42:02 PDT 2008

MS installer cleanup utility was published about 5 years ago,& at this point
in time is a invalid utility to run....Try run,type:regedit In
regedit,expand-
HKEY_LOCAL_MACHINE/software,locate thier software,R.click,delete,close out
& open:HKEY_LOCAL_USER/software,do the same,close out regedit when thru.
Go to run,type:%Temp% Go to edit,select all,delete all,close out,empty
recycle
bin.

"Les Carlin" wrote:

> I'm trying to uninstall some software (Palm Desktop), which gave an msi
> error and failed to install. Palm's advice to me was to install the
> Windows Installer CleanUp Utility and use this to erase leftover
> registry entries from a previously deleted version of their software. I
> obtained the CleanUp Utility from the MS site and tried to run it. My
> problem is that this utility fails to install or run and gives an error
> message:
>
> Error: "ActiveX component cant create object: 'scripting.fileSystemObject"
> Code: 800A01AD
> Source: Microsoft VBscript runtime error
>
> Any ideas apreciated
>