CREATIVE ZEN NOT RECOGNIZED

Hi there. About a 2 weeks ago I've bought a Creative Zen 8GB player. It comes
with no driver installation - just synchronizing and exploring software. As
it is an MTP device, it should be found and fully recognized by Windows XP
Pro on which I'm running at.

However at my PC it is NOT recognized!!! I tried to plug it in my friends
computer - it was immediately recognized and he could explore it by windows
explorer, Winamp and WMP (10). I also tried to connect it into my work
computer - also with success...

Not with my own PC.

USB's are working well, have no issues with another devices, and ZEN is also
being charged when connected. But not recognized.

I have searched for hours at creative forums, at creative help base, tried
several things that were advised, but with NO SUCCESS!!!

PLEASE for any help!!! I'm going mad about it...

smlunatick
Tue May 20 11:08:27 PDT 2008

Does it show up in Device Manager, when it is connected? You may have to
clean out any 'Unknown" devices prior for it to work.

On 20/05/2008 shadyyx <shadyyx@discussions.microsoft.com> wrote:
>Hi there. About a 2 weeks ago I've bought a Creative Zen 8GB player. It comes
>with no driver installation - just synchronizing and exploring software. As
>it is an MTP device, it should be found and fully recognized by Windows XP
>Pro on which I'm running at.
>
>However at my PC it is NOT recognized!!! I tried to plug it in my friends
>computer - it was immediately recognized and he could explore it by windows
>explorer, Winamp and WMP (10). I also tried to connect it into my work
>computer - also with success...
>
>Not with my own PC.
>
>USB's are working well, have no issues with another devices, and ZEN is also
>being charged when connected. But not recognized.
>
>I have searched for hours at creative forums, at creative help base, tried
>several things that were advised, but with NO SUCCESS!!!
>
>PLEASE for any help!!! I'm going mad about it...

Sander
Sun Jun 01 12:01:03 PDT 2008

Short answer 1:

Be patient things might change with an upgrade?!
But who will put the effort into it? Microsoft or Creative See anser 3 below.

Short answer 2:

Sell your creative by an Ipod, by doing so you solve to problems...no
microsoft dependency and no buggy creative software (i have to reset my
player at least once a week)

This is my respondance with creative.
Summirezed sorry we can't help you. But maybe you will find something
usefull in it. They are kind and well willing in their communication





Dear Sander,

Thank you for replying back to us.

The MTP (Media Transfer Protocol) that the player use to communicate
with the computer is a developed by Microsoft, so it does sound a bit
strange that they would push the entire problem on our shoulder. However
we will be looking for a solution regardless of who's to blame, but if
the problem lies with MTP, only Microsoft will be able to solve the
problem.

Please retain all the previous correspondence when replying to this
email.

Best Regards
Olav
Creative Customer Support Services
Creative Labs Europe

=====================================


Original Message Follows:
------------------------
Dear Olav,

Thanx for trying to help me. I will downgrade to wmp10 for the time
being.

I have to say that microsoft is pushing the ball to you guys. They say
that creative is working on this problem and hopefully soon come with a
solution. So if you wait for microsoft...it could take a while ;-)

Cheers,
Sander

________________________________

Van: CLE Customer Support [mailto:support@europe.creative.com]
Verzonden: wo 28-5-2008 18:46
Aan: Delden, Sander van
Onderwerp: RE: CLE - Technical Support Request (KMM16833050I110L0KM)






Dear Sander,

Thank you for replying back to us.

I'm afraid at the current time I do not have any other solutions, as the
service pack 3 is quite new, it is yet to see if the problem is related
to the our software or if there has to come a solution from Microsoft.

Please retain all the previous correspondence when replying to this
email.

Best Regards
Olav
Creative Customer Support Services
Creative Labs Europe

=====================================


Original Message Follows:
------------------------

Dear Olav,

Thanks for your the tip.

however, it does not work!! Even when i disable all non vital services.
It does not work.

I hope you have another trick. This one looked promissing....since a
conflict is very plausible because wmp10 runs fine. WMP 11 did run fine
unitll SP3 installation.

To give you some more info. My player works fine on other computers with
WMP11 (here (on these computers sp3 is not installed)

maybe you could tell me on which services/driver/installation files the
player relies...than i could just copy these to my pc individually from
my other computer and keep sp3 (this gives a performance boost on my pc)


cheers
Sander

Van: CLE Customer Support [mailto:support@europe.creative.com]
Verzonden: di 27-5-2008 17:20
Aan: Delden, Sander van
Onderwerp: RE: CLE - Technical Support Request (KMM16825594I110L0KM)






Dear Sander,

Thank you for replying back to us.

Try to run a 'cleanboot' as described in the link below, then see if you
can get connection to Windows Media Player 11:

http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=6738

Please retain all the previous correspondence when replying to this
email.

Best Regards
Olav
Creative Customer Support Services
Creative Labs Europe

=====================================


Original Message Follows:
------------------------
Dear Reader,

you just send me the explanation of your FAQ. Enfortunaltly it doesnt
work. Tonight i did it again. But again no recognition.

to be clear on my issue:

WMP 11 worked fine with the ZEN. Untill an update of windows xp prof
sp3. After installing sp3 the ZEN device is not recognized anymore.

Downgrading to WMP 10 works. Now the player works as it should (as fas
as I know).

However I want to use WMP 11 like I did before and i want to use windos
xp sp3.

Is it possible to get ZEN 16GB working with windows xp sp3 and
mediaplayer 11? (on a asus amd dual core system)

Your tip doesnt work enfortunatly

I like to hear how to deal with this bug.

cheers,
Sander

________________________________

Van: CLE Customer Support [mailto:support@europe.creative.com]
Verzonden: ma 26-5-2008 15:57
Aan: Delden, Sander van
Onderwerp: Re: CLE - Technical Support Request (KMM16816904I110L0KM)






Dear Sander,

Thank you for contacting Creative Technical Support.

If you are using Windows Media Player 11 and the player cant get
connected, you should enter the 'Device Manager' and double click
'Portable devices' then right click 'MTP device' and select uninstall.
Once that is done you should click 'Action' and select 'Scan for
hardware changes'.

You can enter 'Device Manager' from 'Start' -> 'Control Panel '->
'System' -> 'Hardware' tab -> 'Device Manager'.

If you are asked for drivers you should direct the search to the
'c:\windows\system32' folder.

Please retain all the previous correspondence when replying to this
email.

Best Regards
Olav
Creative Customer Support Services
Creative Labs Europe

=====================================

Original Message Follows: ------------------------
================================== Subject: CLE - Technical Support
Request Name: Sander E-mail Address: Sander.vandelden@wur.nl Self
Description: Advanced PC User Region: Europe Country: Netherlands
Support Inquiry: 0 Product: ZEN CCPP Certificate Number: Serial Number:
2161749m01326t Purchase Date: Operating System: Windows XP Creative
Model Number: DVP-FL0001 Computer Brand/Model: Processor/CPU: Memory:
BIOS Type/Revision: System Board/Chipset: ASUS nforce 430 Detailed
Problem Description: After installing windows sp3 my player is not
recognised. It always worked with windows media player 11 after
installing sp3 it doesnt work anymore. Solution = downgrading to wmp10
this works. However when i upgrade to wmp11 again it cant find it. So i
have to use wmp10 very annoying espcially when i want to connect the
player at somebody elses home or at work. My reason for buying ZEN is
that it doenst need drivers (as the ipod do). But know it is not
compattible with wmp11 (which are its drivers). Could you please fix
this problem asp. cheers Sander ==================================

Richard
Sun Jul 27 04:31:02 PDT 2008

I had the same problem as most people on here, I have a Creative ZEN 4GB MP3 player and I have the MTP Device problems. But I found that if you have an SD Card and go to Removable Disk, it treats it as a seperate disk drive and is therefore recognized by the PC. So WMP will find the player ready for sychronization too. After you have the music you want, it will automatically save them to the ZEN music folder. Same goes for video, photos, podcasts, etc. After all your music is transferred go to Memory Card and choose Browse. It will find the SD card with all the music on and it is playable from there. Good luck.

cbl
Thu Aug 21 04:35:37 PDT 2008


hey everyone. i had the same problem with windows xp not recognising m
creative zen 16gb mp3 player. I had windows xp service pack 3 installed
but not windows media player 11 (or 10).

This is what I did to get it recognised:
1. Go to start, right click on my computer and click 'manage'
2. Select device manager on left pane.
3. Plug in your creative zen mp3 player. If it is unrecognised b
windows, it should appear on the right pane under 'other devices' with
question mark.
4. Double click on creative zen on the right pane and it should open
dialogue box. Click the 'reinstall driver' button, then follow th
instructions to 'install the software automatically' in the next bo
that opens (you may need to be connected to the internet for thi
step).

Hopefully this should fix the driver for creative zen and windows x
should be able to recognise the device.:

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5aces
Sat Sep 13 04:05:04 PDT 2008


Thank you CBL.
Indeed it was the MTP device drivers required to recognize the Zen V
Plus.
After they installed automatically,a "Portable Device" shows on the
device tree,with the Zen player recognized.
Thanks again,it works!


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