Olórin
Tue Mar 18 09:08:32 PDT 2008
Lcray214 via WindowsKB.com wrote:
> Good Morning Olorin... England - I'm in Wintery Cold Pittsburgh... :(
>
> Any how, Geek Squad told me to unplug the router, try to reset the
> system, flush the dns... all things that I had tried previously and
> had not worked. I am getting the IP address 169.254.x.x - when this
> address comes up it has "Limited Connection" however, when I change
> it to 192.168.x.x I can connect online, BUT, I cant pull any pages
> up. When the IP is set at 169.254... and if I'm at the command
> prompt and do: ipconfig /all -- the DHCP is enabled, but when I
> change the IP to the 192.168... the DHCP is disabled...
>
> I went to the Office Depo this morning and bought PC tools Registry
> Mechanic PC System Repair... hoping that this may help.. If you know
> of anything else to try... I'd appreciate it.
>
> My best,
>
> Lisa
>
> Olórin wrote:
>>> I USED to be able to connect with no problems (XP).. all of a
>>> sudden, I cant. I tried to flush the dns - but an error keeps
>>> coming up. I
>> [quoted text clipped - 4 lines]
>>>
>>> thanks
>>
>> Did you *mean* "168."? If you meant that you're getting an IP
>> address of 169.254.x.y instead of the usual 192.168., that means
>> that your network card isn't picking up an IP address, so your PC is
>> allocating it one from the 169.254... range. This would explain why
>> you can't connect to the Internet.
>>
>> What do you mean by "the DHCP is disabled"? Where? Can you enable it?
>>
>> There's a slew of things to do first - roughly in order: check
>> network cable properly connects PC to router, reboot PC; reboot
>> router; try pinging the router; check DHCP enabled on router; check
>> properties of network connection; disable then enable it; check for
>> firewall problem; is the router's address correct as your default
>> gateway; check computer's Event Log for indications of the cause;
>> uninstall NIC (network card) in Device Manager & let it be
>> rediscovered on restart (which might then entail reconfig of your
>> firewall); relocate NIC to different PCI slot (if this is a PC, not
>> a laptop); check for viruses & malware, etc etc -
>>
>> *BUT*
>>
>> - if you paid money to "Geek Squad", they should leave you with some
>> sort of resolution, surely? Hopefully they will have tried all these
>> things. We don't have Geek Squad here in England so I'm not sure how
>> capable they are - although from what I've gleaned, they don't have
>> a glowing reputation... If they couldn't come up with a fix, then
>> they should provide something concrete, eg your NIC is bust, buy a
>> new one; your router needs replacing, etc etc - or not charge you -
>> IMHO you shouldn't just let them give up! (Unless I suppose their
>> small print lets them off that...)
>>
>> Can you pass on what they tried or had you try? Can you also post
>> what error messages you've had? Need more detail on your setup and
>> efforts so far. Did you "do" anything immediately prior to losing
>> connectivity?
Hi Lisa -
This sounds to me like your router isn't dishing out IP addresses like it
should.
Can you connect to it? - usually done with:
Start > Run >
http://192.168.1.1 or whatever its IP address is (if not sure,
check the documentation that came with it).
Log on and look around its settings - there should be something somewhere
about it acting as a DHCP server. Make sure this is set to "on". If it
already is, set it to "off", apply, then back to "on", apply and save
changes. Give the router a restart for good measure, then on your PC,with it
set to obtain an address automatically (ie you haven't told it to be
192.168.something), do this:
Start > Run > cmd
and type
ipconfig /release
(which may give an error message) then
ipconfig /renew
and see if you get given a 192.168 address.
Do you have any other devices connecting to the router?