I place a DVD chess program into the D Drive and the disc just keeps spinning
round. The computer looks as though it is reading it but does not install it.

Any ideas anybody.
--
Max de Winter

Re: dvd problems by Olórin

Olórin
Thu Apr 24 02:53:52 PDT 2008


"Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in message
news:FC9F0F7A-F198-42C1-A50E-F1E536008A86@microsoft.com...
>I place a DVD chess program into the D Drive and the disc just keeps
>spinning
> round. The computer looks as though it is reading it but does not install
> it.
>
> Any ideas anybody.
> --
> Max de Winter

Can you see the files on the disc through Windows Explorer? The disc might
not play automatically, or your autoplay might have got turned off.

Have you another computer with a DVD drive you can try the disc in to see if
it can be read there?

Can your drive read other data DVDs okay?

You could try gently cleaning the surface of the disc.

Silly questions, but worth asking (don't be insulted, I've seen people do
both these):-
- your drive IS a DVD drive, not just a CD drive...?
- you HAVE put the disc in the right way round?



Re: dvd problems by MaxdeWinter

MaxdeWinter
Thu Apr 24 03:14:01 PDT 2008


--
Max de Winter
Thanks for ideas. I cannot see the files on disc because when I enter the
disc in the drive it locks the computer ie can not get no further with any
commands. I have tried it on a friends computer and it reads it there. Yes my
drive reads dvd films but not this chess program. yes it a dvd player and its
obvious to put the dvd in the right way round. I have consulted chessbase and
they do not know. Maybe I have an incorrect installation somewhere.


"Olórin" wrote:

>
> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in message
> news:FC9F0F7A-F198-42C1-A50E-F1E536008A86@microsoft.com...
> >I place a DVD chess program into the D Drive and the disc just keeps
> >spinning
> > round. The computer looks as though it is reading it but does not install
> > it.
> >
> > Any ideas anybody.
> > --
> > Max de Winter
>
> Can you see the files on the disc through Windows Explorer? The disc might
> not play automatically, or your autoplay might have got turned off.
>
> Have you another computer with a DVD drive you can try the disc in to see if
> it can be read there?
>
> Can your drive read other data DVDs okay?
>
> You could try gently cleaning the surface of the disc.
>
> Silly questions, but worth asking (don't be insulted, I've seen people do
> both these):-
> - your drive IS a DVD drive, not just a CD drive...?
> - you HAVE put the disc in the right way round?
>
>
>

Re: dvd problems by Olórin

Olórin
Thu Apr 24 04:57:40 PDT 2008


"Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in message
news:1B1C235A-AAD9-4F28-96B9-35B353B9CF40@microsoft.com...
>
> --
> Max de Winter
> Thanks for ideas. I cannot see the files on disc because when I enter the
> disc in the drive it locks the computer ie can not get no further with any
> commands. I have tried it on a friends computer and it reads it there. Yes
> my
> drive reads dvd films but not this chess program. yes it a dvd player and
> its
> obvious to put the dvd in the right way round. I have consulted chessbase
> and
> they do not know. Maybe I have an incorrect installation somewhere.
>
>
> "Olórin" wrote:
>
>>
>> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in message
>> news:FC9F0F7A-F198-42C1-A50E-F1E536008A86@microsoft.com...
>> >I place a DVD chess program into the D Drive and the disc just keeps
>> >spinning
>> > round. The computer looks as though it is reading it but does not
>> > install
>> > it.
>> >
>> > Any ideas anybody.
>> > --
>> > Max de Winter
>>
>> Can you see the files on the disc through Windows Explorer? The disc
>> might
>> not play automatically, or your autoplay might have got turned off.
>>
>> Have you another computer with a DVD drive you can try the disc in to see
>> if
>> it can be read there?
>>
>> Can your drive read other data DVDs okay?
>>
>> You could try gently cleaning the surface of the disc.
>>
>> Silly questions, but worth asking (don't be insulted, I've seen people do
>> both these):-
>> - your drive IS a DVD drive, not just a CD drive...?
>> - you HAVE put the disc in the right way round?
>>
>>
>>

It locks the computer? Are there any other symptoms you haven't yet
mentioned?

If this is the same chess game that you're also posting about under "Runtime
Error" in the microsoft.public.windowsxp.newusers group, then it might have
been worth amalgamating the two sets of problems into one post. There you're
talking about getting a runtime error when you try to "open them" (install
them or play them?).

How does the surface of the disc look, free from grease, scratches?

Maybe the manufacturer will swap your disc for a replacement new one.

I think if it were me, I'd try copying the files from disc on to a friend's
computer, burn my own copy from thaand see if that works.

And yes, to most people it *is* obvious which way up to put a disc in - but
you'd be surprised. I've found that it's always worth checking what I think
is obvious; it can save a load of time if it's not so obvious to other
people.



Re: dvd problems by Gerry

Gerry
Thu Apr 24 06:30:52 PDT 2008

Olorin

The OP has a 64 bit operating system. Is it a 64 bit program or a DVD? I
could not work whether it is a relevant issue. Perhaps you know?


--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Olórin wrote:
> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in
> message news:1B1C235A-AAD9-4F28-96B9-35B353B9CF40@microsoft.com...
>>
>> --
>> Max de Winter
>> Thanks for ideas. I cannot see the files on disc because when I
>> enter the disc in the drive it locks the computer ie can not get no
>> further with any commands. I have tried it on a friends computer and
>> it reads it there. Yes my
>> drive reads dvd films but not this chess program. yes it a dvd
>> player and its
>> obvious to put the dvd in the right way round. I have consulted
>> chessbase and
>> they do not know. Maybe I have an incorrect installation somewhere.
>>
>>
>> "Olórin" wrote:
>>
>>>
>>> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in
>>> message news:FC9F0F7A-F198-42C1-A50E-F1E536008A86@microsoft.com...
>>>> I place a DVD chess program into the D Drive and the disc just
>>>> keeps spinning
>>>> round. The computer looks as though it is reading it but does not
>>>> install
>>>> it.
>>>>
>>>> Any ideas anybody.
>>>> --
>>>> Max de Winter
>>>
>>> Can you see the files on the disc through Windows Explorer? The disc
>>> might
>>> not play automatically, or your autoplay might have got turned off.
>>>
>>> Have you another computer with a DVD drive you can try the disc in
>>> to see if
>>> it can be read there?
>>>
>>> Can your drive read other data DVDs okay?
>>>
>>> You could try gently cleaning the surface of the disc.
>>>
>>> Silly questions, but worth asking (don't be insulted, I've seen
>>> people do both these):-
>>> - your drive IS a DVD drive, not just a CD drive...?
>>> - you HAVE put the disc in the right way round?
>>>
>>>
>>>
>
> It locks the computer? Are there any other symptoms you haven't yet
> mentioned?
>
> If this is the same chess game that you're also posting about under
> "Runtime Error" in the microsoft.public.windowsxp.newusers group,
> then it might have been worth amalgamating the two sets of problems
> into one post. There you're talking about getting a runtime error
> when you try to "open them" (install them or play them?).
>
> How does the surface of the disc look, free from grease, scratches?
>
> Maybe the manufacturer will swap your disc for a replacement new one.
>
> I think if it were me, I'd try copying the files from disc on to a
> friend's computer, burn my own copy from thaand see if that works.
>
> And yes, to most people it *is* obvious which way up to put a disc in
> - but you'd be surprised. I've found that it's always worth checking
> what I think is obvious; it can save a load of time if it's not so
> obvious to other people.



Re: dvd problems by MaxdeWinter

MaxdeWinter
Thu Apr 24 07:36:02 PDT 2008

Oldrin, Thanks for your help

I did not mean to be critical when I thought it was 'obvious'.
Yes its the same problem.I should have amalgamated them. The original disc
from the manufacturers keeps spinning round. The copy of that disc made at a
friends computer did work on my computer but since i reloaded windows xp back
on I get that error message. at the moment the orginal or the copy are not
working. The shop that sells them claim they have had no problem with the
discs - it worked on my friends computer.
--
Max de Winter


"Olórin" wrote:

>
> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in message
> news:1B1C235A-AAD9-4F28-96B9-35B353B9CF40@microsoft.com...
> >
> > --
> > Max de Winter
> > Thanks for ideas. I cannot see the files on disc because when I enter the
> > disc in the drive it locks the computer ie can not get no further with any
> > commands. I have tried it on a friends computer and it reads it there. Yes
> > my
> > drive reads dvd films but not this chess program. yes it a dvd player and
> > its
> > obvious to put the dvd in the right way round. I have consulted chessbase
> > and
> > they do not know. Maybe I have an incorrect installation somewhere.
> >
> >
> > "Olórin" wrote:
> >
> >>
> >> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in message
> >> news:FC9F0F7A-F198-42C1-A50E-F1E536008A86@microsoft.com...
> >> >I place a DVD chess program into the D Drive and the disc just keeps
> >> >spinning
> >> > round. The computer looks as though it is reading it but does not
> >> > install
> >> > it.
> >> >
> >> > Any ideas anybody.
> >> > --
> >> > Max de Winter
> >>
> >> Can you see the files on the disc through Windows Explorer? The disc
> >> might
> >> not play automatically, or your autoplay might have got turned off.
> >>
> >> Have you another computer with a DVD drive you can try the disc in to see
> >> if
> >> it can be read there?
> >>
> >> Can your drive read other data DVDs okay?
> >>
> >> You could try gently cleaning the surface of the disc.
> >>
> >> Silly questions, but worth asking (don't be insulted, I've seen people do
> >> both these):-
> >> - your drive IS a DVD drive, not just a CD drive...?
> >> - you HAVE put the disc in the right way round?
> >>
> >>
> >>
>
> It locks the computer? Are there any other symptoms you haven't yet
> mentioned?
>
> If this is the same chess game that you're also posting about under "Runtime
> Error" in the microsoft.public.windowsxp.newusers group, then it might have
> been worth amalgamating the two sets of problems into one post. There you're
> talking about getting a runtime error when you try to "open them" (install
> them or play them?).
>
> How does the surface of the disc look, free from grease, scratches?
>
> Maybe the manufacturer will swap your disc for a replacement new one.
>
> I think if it were me, I'd try copying the files from disc on to a friend's
> computer, burn my own copy from thaand see if that works.
>
> And yes, to most people it *is* obvious which way up to put a disc in - but
> you'd be surprised. I've found that it's always worth checking what I think
> is obvious; it can save a load of time if it's not so obvious to other
> people.
>
>
>

Re: dvd problems by Olórin

Olórin
Thu Apr 24 08:57:45 PDT 2008

"Gerry" <gerry@nospam.com> wrote in message
news:eU4G19gpIHA.3960@TK2MSFTNGP02.phx.gbl...
> Olorin
>
> The OP has a 64 bit operating system. Is it a 64 bit program or a DVD? I
> could not work whether it is a relevant issue. Perhaps you know?
>
>
> --
> Regards.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> Olórin wrote:
>> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in
>> message news:1B1C235A-AAD9-4F28-96B9-35B353B9CF40@microsoft.com...
>>>
>>> --
>>> Max de Winter
>>> Thanks for ideas. I cannot see the files on disc because when I
>>> enter the disc in the drive it locks the computer ie can not get no
>>> further with any commands. I have tried it on a friends computer and
>>> it reads it there. Yes my
>>> drive reads dvd films but not this chess program. yes it a dvd
>>> player and its
>>> obvious to put the dvd in the right way round. I have consulted
>>> chessbase and
>>> they do not know. Maybe I have an incorrect installation somewhere.
>>>
>>>
>>> "Olórin" wrote:
>>>
>>>>
>>>> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in
>>>> message news:FC9F0F7A-F198-42C1-A50E-F1E536008A86@microsoft.com...
>>>>> I place a DVD chess program into the D Drive and the disc just
>>>>> keeps spinning
>>>>> round. The computer looks as though it is reading it but does not
>>>>> install
>>>>> it.
>>>>>
>>>>> Any ideas anybody.
>>>>> --
>>>>> Max de Winter
>>>>
>>>> Can you see the files on the disc through Windows Explorer? The disc
>>>> might
>>>> not play automatically, or your autoplay might have got turned off.
>>>>
>>>> Have you another computer with a DVD drive you can try the disc in
>>>> to see if
>>>> it can be read there?
>>>>
>>>> Can your drive read other data DVDs okay?
>>>>
>>>> You could try gently cleaning the surface of the disc.
>>>>
>>>> Silly questions, but worth asking (don't be insulted, I've seen
>>>> people do both these):-
>>>> - your drive IS a DVD drive, not just a CD drive...?
>>>> - you HAVE put the disc in the right way round?
>>>>
>>>>
>>>>
>>
>> It locks the computer? Are there any other symptoms you haven't yet
>> mentioned?
>>
>> If this is the same chess game that you're also posting about under
>> "Runtime Error" in the microsoft.public.windowsxp.newusers group,
>> then it might have been worth amalgamating the two sets of problems
>> into one post. There you're talking about getting a runtime error
>> when you try to "open them" (install them or play them?).
>>
>> How does the surface of the disc look, free from grease, scratches?
>>
>> Maybe the manufacturer will swap your disc for a replacement new one.
>>
>> I think if it were me, I'd try copying the files from disc on to a
>> friend's computer, burn my own copy from thaand see if that works.
>>
>> And yes, to most people it *is* obvious which way up to put a disc in
>> - but you'd be surprised. I've found that it's always worth checking
>> what I think is obvious; it can save a load of time if it's not so
>> obvious to other people.
>
>

Max - Are you trying to install a 32-bit program on a 64-bit system? (Don't
know how Gerry knew this...!)



Re: dvd problems by Gerry

Gerry
Thu Apr 24 09:33:53 PDT 2008

Olorin

Newsgroups: microsoft.public.windowsxp.newusers
NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
Path: TK2MSFTNGP01.phx.gbl!TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGP01.phx.gbl microsoft.public.windowsxp.newusers:186667

the chess program is called fritz eleven and is not more than a year
old>my
computer is a athlon 64 processor system.

--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Olórin wrote:
> "Gerry" <gerry@nospam.com> wrote in message
> news:eU4G19gpIHA.3960@TK2MSFTNGP02.phx.gbl...
>> Olorin
>>
>> The OP has a 64 bit operating system. Is it a 64 bit program or a
>> DVD? I could not work whether it is a relevant issue. Perhaps you
>> know? --
>> Regards.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> Olórin wrote:
>>> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in
>>> message news:1B1C235A-AAD9-4F28-96B9-35B353B9CF40@microsoft.com...
>>>>
>>>> --
>>>> Max de Winter
>>>> Thanks for ideas. I cannot see the files on disc because when I
>>>> enter the disc in the drive it locks the computer ie can not get no
>>>> further with any commands. I have tried it on a friends computer
>>>> and it reads it there. Yes my
>>>> drive reads dvd films but not this chess program. yes it a dvd
>>>> player and its
>>>> obvious to put the dvd in the right way round. I have consulted
>>>> chessbase and
>>>> they do not know. Maybe I have an incorrect installation somewhere.
>>>>
>>>>
>>>> "Olórin" wrote:
>>>>
>>>>>
>>>>> "Max de Winter" <MaxdeWinter@discussions.microsoft.com> wrote in
>>>>> message news:FC9F0F7A-F198-42C1-A50E-F1E536008A86@microsoft.com...
>>>>>> I place a DVD chess program into the D Drive and the disc just
>>>>>> keeps spinning
>>>>>> round. The computer looks as though it is reading it but does not
>>>>>> install
>>>>>> it.
>>>>>>
>>>>>> Any ideas anybody.
>>>>>> --
>>>>>> Max de Winter
>>>>>
>>>>> Can you see the files on the disc through Windows Explorer? The
>>>>> disc might
>>>>> not play automatically, or your autoplay might have got turned
>>>>> off. Have you another computer with a DVD drive you can try the
>>>>> disc in
>>>>> to see if
>>>>> it can be read there?
>>>>>
>>>>> Can your drive read other data DVDs okay?
>>>>>
>>>>> You could try gently cleaning the surface of the disc.
>>>>>
>>>>> Silly questions, but worth asking (don't be insulted, I've seen
>>>>> people do both these):-
>>>>> - your drive IS a DVD drive, not just a CD drive...?
>>>>> - you HAVE put the disc in the right way round?
>>>>>
>>>>>
>>>>>
>>>
>>> It locks the computer? Are there any other symptoms you haven't yet
>>> mentioned?
>>>
>>> If this is the same chess game that you're also posting about under
>>> "Runtime Error" in the microsoft.public.windowsxp.newusers group,
>>> then it might have been worth amalgamating the two sets of problems
>>> into one post. There you're talking about getting a runtime error
>>> when you try to "open them" (install them or play them?).
>>>
>>> How does the surface of the disc look, free from grease, scratches?
>>>
>>> Maybe the manufacturer will swap your disc for a replacement new
>>> one. I think if it were me, I'd try copying the files from disc on
>>> to a
>>> friend's computer, burn my own copy from thaand see if that works.
>>>
>>> And yes, to most people it *is* obvious which way up to put a disc
>>> in - but you'd be surprised. I've found that it's always worth
>>> checking what I think is obvious; it can save a load of time if
>>> it's not so obvious to other people.
>>
>>
>
> Max - Are you trying to install a 32-bit program on a 64-bit system?
> (Don't know how Gerry knew this...!)



Re: dvd problems by Craig

Craig
Thu Apr 24 12:52:28 PDT 2008

> And yes, to most people it *is* obvious which way up to put a disc in -
> but you'd be surprised. I've found that it's always worth checking what I
> think is obvious; it can save a load of time if it's not so obvious to
> other people.
>

Ha! I remember a customer having a problem once with her music not playing
in her computer. One of our technicians left an install disk in her PC and
she thought she had to place her disks on top of ours...

Sorry for the tangent, but I couldn't resist!