Not able to Fax, need help, please, desperate

Hello. I am using Windows XP Media Edition, and after cleaning my machine of
numerous issues, and reinstalling drivers galore, I cannot fax, only the
cover sheet goes through, the fax monitor will not open, I cannot view the
status of my connections, and scans show some type of ethernet card failure,
yet I am connected to the internet by Verizon Fios. I am begging for help,
my husband is job hunting and needs to fax, and I need to fax for graduate
school. Thank you, kind regards, Cindy

Don
Wed Apr 16 19:30:49 PDT 2008

Normally, you need to connect to a telephone line; you normally need dial
tone.

My FAX setup is a 56K modem connected to a Commshare switch and then to a
phone line. I'm also connected via DSL to the phone line.

The Commshare switch makes the phone line dual purpose, FAX and voice
capability.

I was dissatisfied with the Windows built-in fax software, so I chose RKS
fax software; it's very good and modestly priced.

http://www.rkssoftware.com/rksfax/overview.html


--
Don
Vancouver, USA


"Bigdogmom" <Bigdogmom@discussions.microsoft.com> wrote in message
news:15C7D745-2137-4C4E-87CA-3E8C35E3D009@microsoft.com...
> Hello. I am using Windows XP Media Edition, and after cleaning my machine
> of
> numerous issues, and reinstalling drivers galore, I cannot fax, only the
> cover sheet goes through, the fax monitor will not open, I cannot view the
> status of my connections, and scans show some type of ethernet card
> failure,
> yet I am connected to the internet by Verizon Fios. I am begging for
> help,
> my husband is job hunting and needs to fax, and I need to fax for graduate
> school. Thank you, kind regards, Cindy

DL
Thu Apr 17 05:38:11 PDT 2008

If you 'cleaned' your PC, then depending how & with what, you may have
inadvertantly deleted an inportant file.
You may need to run a repair installation of windows, assuming your ethernet
is onboard, the drivers are sourced from either your PC makers site, if a
large OEM eg Dell/HP or a Laptop, otherwise the motherboard site
You could try the ' system file checker' see win help

"Bigdogmom" <Bigdogmom@discussions.microsoft.com> wrote in message
news:15C7D745-2137-4C4E-87CA-3E8C35E3D009@microsoft.com...
> Hello. I am using Windows XP Media Edition, and after cleaning my machine
> of
> numerous issues, and reinstalling drivers galore, I cannot fax, only the
> cover sheet goes through, the fax monitor will not open, I cannot view the
> status of my connections, and scans show some type of ethernet card
> failure,
> yet I am connected to the internet by Verizon Fios. I am begging for
> help,
> my husband is job hunting and needs to fax, and I need to fax for graduate
> school. Thank you, kind regards, Cindy

Bigdogmom
Thu Apr 17 11:28:01 PDT 2008



"DL" wrote:

> If you 'cleaned' your PC, then depending how & with what, you may have
> inadvertantly deleted an inportant file.
> You may need to run a repair installation of windows, assuming your ethernet
> is onboard, the drivers are sourced from either your PC makers site, if a
> large OEM eg Dell/HP or a Laptop, otherwise the motherboard site
> You could try the ' system file checker' see win help
>
> "Bigdogmom" <Bigdogmom@discussions.microsoft.com> wrote in message
> news:15C7D745-2137-4C4E-87CA-3E8C35E3D009@microsoft.com...
> > Hello. I am using Windows XP Media Edition, and after cleaning my machine
> > of
> > numerous issues, and reinstalling drivers galore, I cannot fax, only the
> > cover sheet goes through, the fax monitor will not open, I cannot view the
> > status of my connections, and scans show some type of ethernet card
> > failure,
> > yet I am connected to the internet by Verizon Fios. I am begging for
> > help,
> > my husband is job hunting and needs to fax, and I need to fax for graduate
> > school. Thank you, kind regards, Cindy
>
> I will try the system file checker, thanks. I just spent 3 hours on the phone with HP to see if they could find anything wrong, and they did not. So file checker it is.
>

Gerry
Thu Apr 17 11:49:25 PDT 2008

What fax software are you using?

As another has mentioned you need a 56k modem connection to the
telephone line.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Bigdogmom wrote:
> Hello. I am using Windows XP Media Edition, and after cleaning my
> machine of numerous issues, and reinstalling drivers galore, I cannot
> fax, only the cover sheet goes through, the fax monitor will not
> open, I cannot view the status of my connections, and scans show some
> type of ethernet card failure, yet I am connected to the internet by
> Verizon Fios. I am begging for help, my husband is job hunting and
> needs to fax, and I need to fax for graduate school. Thank you, kind
> regards, Cindy

Bigdogmom
Thu Apr 17 12:16:04 PDT 2008

Hi Gerry,
I have an Agere fax modem that came installed with the HP Pavilion a1430n pc
that I use. I have Verizon Fios internet, so there is no mix up there, and
the Fax program that I have been using until it went south is the basic
Windows Fax that came installed on the pc. I just did a system file check,
and all protected files are ok. I also spent 3 hours on with HP phone
support, and they could not find anything wrong. My modem in the computer is
connected to our phone line, also a Verizon land line. The only thing I can
think of is to call them and see if their line is causing a problem. I am
open to any and all suggestions, since I am recovering from foot surgery and
unable to drive right now to fax from another location. Thanks to all. Cindy

"Gerry" wrote:

> What fax software are you using?
>
> As another has mentioned you need a 56k modem connection to the
> telephone line.
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> Bigdogmom wrote:
> > Hello. I am using Windows XP Media Edition, and after cleaning my
> > machine of numerous issues, and reinstalling drivers galore, I cannot
> > fax, only the cover sheet goes through, the fax monitor will not
> > open, I cannot view the status of my connections, and scans show some
> > type of ethernet card failure, yet I am connected to the internet by
> > Verizon Fios. I am begging for help, my husband is job hunting and
> > needs to fax, and I need to fax for graduate school. Thank you, kind
> > regards, Cindy
>
>
>

Gerry
Thu Apr 17 16:05:08 PDT 2008

Cindy

Can you borrow another working external fax modem. If that works it
could your existing modem has failed. 56k modems are not too expensive
to replace.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Bigdogmom wrote:
> Hi Gerry,
> I have an Agere fax modem that came installed with the HP Pavilion
> a1430n pc that I use. I have Verizon Fios internet, so there is no
> mix up there, and the Fax program that I have been using until it
> went south is the basic Windows Fax that came installed on the pc. I
> just did a system file check, and all protected files are ok. I also
> spent 3 hours on with HP phone support, and they could not find
> anything wrong. My modem in the computer is connected to our phone
> line, also a Verizon land line. The only thing I can think of is to
> call them and see if their line is causing a problem. I am open to
> any and all suggestions, since I am recovering from foot surgery and
> unable to drive right now to fax from another location. Thanks to
> all. Cindy
>
> "Gerry" wrote:
>
>> What fax software are you using?
>>
>> As another has mentioned you need a 56k modem connection to the
>> telephone line.
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>> Bigdogmom wrote:
>>> Hello. I am using Windows XP Media Edition, and after cleaning my
>>> machine of numerous issues, and reinstalling drivers galore, I
>>> cannot fax, only the cover sheet goes through, the fax monitor will
>>> not open, I cannot view the status of my connections, and scans
>>> show some type of ethernet card failure, yet I am connected to the
>>> internet by Verizon Fios. I am begging for help, my husband is job
>>> hunting and needs to fax, and I need to fax for graduate school.
>>> Thank you, kind regards, Cindy

Don
Thu Apr 17 16:17:11 PDT 2008

Not a bad idea. He could also try accessing the Internet with the dialup
modem.


--
Don
Vancouver, USA


"Gerry" <gerry@nospam.com> wrote in message
news:e%23SVH%23NoIHA.5364@TK2MSFTNGP06.phx.gbl...
> Cindy
>
> Can you borrow another working external fax modem. If that works it could
> your existing modem has failed. 56k modems are not too expensive to
> replace.
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> Bigdogmom wrote:
>> Hi Gerry,
>> I have an Agere fax modem that came installed with the HP Pavilion
>> a1430n pc that I use. I have Verizon Fios internet, so there is no
>> mix up there, and the Fax program that I have been using until it
>> went south is the basic Windows Fax that came installed on the pc. I
>> just did a system file check, and all protected files are ok. I also
>> spent 3 hours on with HP phone support, and they could not find
>> anything wrong. My modem in the computer is connected to our phone
>> line, also a Verizon land line. The only thing I can think of is to
>> call them and see if their line is causing a problem. I am open to
>> any and all suggestions, since I am recovering from foot surgery and
>> unable to drive right now to fax from another location. Thanks to
>> all. Cindy
>>
>> "Gerry" wrote:
>>
>>> What fax software are you using?
>>>
>>> As another has mentioned you need a 56k modem connection to the
>>> telephone line.
>>>
>>> --
>>>
>>>
>>>
>>> Hope this helps.
>>>
>>> Gerry
>>> ~~~~
>>> FCA
>>> Stourport, England
>>> Enquire, plan and execute
>>> ~~~~~~~~~~~~~~~~~~~
>>>
>>>
>>> Bigdogmom wrote:
>>>> Hello. I am using Windows XP Media Edition, and after cleaning my
>>>> machine of numerous issues, and reinstalling drivers galore, I
>>>> cannot fax, only the cover sheet goes through, the fax monitor will
>>>> not open, I cannot view the status of my connections, and scans
>>>> show some type of ethernet card failure, yet I am connected to the
>>>> internet by Verizon Fios. I am begging for help, my husband is job
>>>> hunting and needs to fax, and I need to fax for graduate school.
>>>> Thank you, kind regards, Cindy
>
>

Bigdogmom
Thu Apr 17 20:24:01 PDT 2008



"Don Schmidt" wrote:

> Not a bad idea. He could also try accessing the Internet with the dialup
> modem.
>
>
> --
> Don
> Vancouver, USA
>
>
> "Gerry" <gerry@nospam.com> wrote in message
> news:e%23SVH%23NoIHA.5364@TK2MSFTNGP06.phx.gbl...
> > Cindy
> >
> > Can you borrow another working external fax modem. If that works it could
> > your existing modem has failed. 56k modems are not too expensive to
> > replace.
> >
> >
> > --
> >
> >
> >
> > Hope this helps.
> >
> > Gerry
> > ~~~~
> > FCA
> > Stourport, England
> > Enquire, plan and execute
> > ~~~~~~~~~~~~~~~~~~~
> >
> > Bigdogmom wrote:
> >> Hi Gerry,
> >> I have an Agere fax modem that came installed with the HP Pavilion
> >> a1430n pc that I use. I have Verizon Fios internet, so there is no
> >> mix up there, and the Fax program that I have been using until it
> >> went south is the basic Windows Fax that came installed on the pc. I
> >> just did a system file check, and all protected files are ok. I also
> >> spent 3 hours on with HP phone support, and they could not find
> >> anything wrong. My modem in the computer is connected to our phone
> >> line, also a Verizon land line. The only thing I can think of is to
> >> call them and see if their line is causing a problem. I am open to
> >> any and all suggestions, since I am recovering from foot surgery and
> >> unable to drive right now to fax from another location. Thanks to
> >> all. Cindy
> >>
> >> "Gerry" wrote:
> >>
> >>> What fax software are you using?
> >>>
> >>> As another has mentioned you need a 56k modem connection to the
> >>> telephone line.
> >>>
> >>> --
> >>>
> >>>
> >>>
> >>> Hope this helps.
> >>>
> >>> Gerry
> >>> ~~~~
> >>> FCA
> >>> Stourport, England
> >>> Enquire, plan and execute
> >>> ~~~~~~~~~~~~~~~~~~~
> >>>
> >>>
> >>> Bigdogmom wrote:
> >>>> Hello. I am using Windows XP Media Edition, and after cleaning my
> >>>> machine of numerous issues, and reinstalling drivers galore, I
> >>>> cannot fax, only the cover sheet goes through, the fax monitor will
> >>>> not open, I cannot view the status of my connections, and scans
> >>>> show some type of ethernet card failure, yet I am connected to the
> >>>> internet by Verizon Fios. I am begging for help, my husband is job
> >>>> hunting and needs to fax, and I need to fax for graduate school.
> >>>> Thank you, kind regards, Cindy
> >
> >
> First, how do I reply without the original message always being there? Just kidding, I will figure that out. I could try another modem, but I have discovered some other inconsistencies, and maybe "DL" above had a good point and I removed some necessary stuff. Since most every thing is backed up, I'm going to scan it all with zone alarm, ad-aware, etc, and reformat. I really appreciate everyone's help and time. Kind regards, Cindy
>
>