Gerry
Fri May 30 12:50:33 PDT 2008
You're welcome.
~~~~
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Harald wrote:
> Hi Gerry
>
>
>
> Thanks a lot for helping. Yes I have a TAPI application installed on
> the PCs that have the problem (but my PC is running fine with the
> application?). I have now removed the application and I have not seen
> the problem after uninstalling.
>
>
>
> Again: Thanks a lot for helping.
>
> Harald
>
> "Gerry" <gerry@nospam.com> wrote in message
> news:uUxJ5jcwIHA.5832@TK2MSFTNGP02.phx.gbl...
>> Harald
>>
>> It may be a guess but the problem could relate to an application
>> using the telephony service. Files with a tsp file extension:
>>
http://filext.com/file-extension/TSP
>>
>> Two types of application you might be using, which might need this
>> service.
>>
>> Fax software.
>>
>> Call Manager software.
>>
>> I use WinFax Pro and I can start WinFax Pro from Word or Excel. I
>> have not used Outlook. I would imagine much commercial fax software
>> can be used in this way. I have had no experience of Call Manager
>> software but I would imagine it works in a similar manner.
>>
>> The problem lies with the Application using the svchost process to
>> access tsp5.tsp. If you right click on the TSP5.tsp file and select
>> properties you could find the name of the software provide, who
>> created the file. --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>> Harald wrote:
>>> Hi Gerry
>>>
>>>
>>>
>>> Thanks for you help and the info about True Sword. This is
>>> definitely an application I don't want to use..
>>>
>>> Below is the info I pasted from the description part of the event
>>> properties. Hopefully it was this info you requested?
>>>
>>> The event category is (100) and Event ID = 1000
>>>
>>>> Faulting application svchost.exe, version 5.1.2600.2180, faulting
>>>> module TSP5.tsp, version 5.0.974.0, fault address 0x0000e260.
>>>
>>>> For more information, see Help and Support Center at
>>>>
http://go.microsoft.com/fwlink/events.asp.
>>>
>>> This info is copied from a PC running XP SP2
>>>
>>> -----
>>>
>>> You asked: What are you actually doing before the problem appears?
>>>
>>> The difficult is that it some time happened on more than on PC at
>>> the same time. Some is working in Outlook, other in Excel or another
>>> application. I can not see any common application. This was the
>>> reason for thinking about it could be something on exchange / file
>>> server (I wrote: I have searched our Exchange/File server to se if
>>> there was any related error messages, but I can't find.)
>>>
>>>
>>>
>>> Thanks for helping
>>>
>>> Harald
>>>
>>> "Gerry" <gerry@nospam.com> wrote in message
>>> news:%238NzZAWwIHA.4736@TK2MSFTNGP04.phx.gbl...
>>>> Harald
>>>>
>>>> Can you please post a complete copy of the Error Report from Event
>>>> Viewer. You can access Event Viewer by selecting Start, Control
>>>> Panel, Administrative Tools, and Event Viewer.
>>>>
>>>> A tip for posting copies of Error Reports! Run Event Viewer and
>>>> double click on the error you want to copy. In the window, which
>>>> appears is a button resembling two pages. Click the button and
>>>> close Event Viewer.Now start your message (email) and do a paste
>>>> into the body of
>>>> the message. Make sure this is the first paste after exiting from
>>>> Event Viewer.
>>>>
>>>> What are you actually doing before the problem appears? It is
>>>> likely to be an application or add-on using svchost.exe, which is
>>>> causing
>>>> the problem. JS has suggested using Process Explorer. The command
>>>> line on the
>>>> Image tab of the copy of svchost showing cpu usage might help but
>>>> it may that the error occurs so quickly you do not get a chance to
>>>> determine the problematic svchost process.
>>>>
>>>> Conflicting comments regarding True Sword
>>>>
>>>>
http://www.symantec.com/security_response/writeup.jsp?docid=2006-062816-5804-99&tabid=1
>>>>
>>>>
http://www.spywarewarrior.com/rogue_anti-spyware.htm#tsword_note
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>> Hope this helps.
>>>>
>>>> Gerry
>>>> ~~~~
>>>> FCA
>>>> Stourport, England
>>>> Enquire, plan and execute
>>>> ~~~~~~~~~~~~~~~~~~~
>>>> Harald wrote:
>>>>> Hi
>>>>>
>>>>> On our network with about 25 PCs (all with XP SP2 (one with SP3 -
>>>>> also has problem)), some of the PCs have problems with
>>>>> Svchost.exe. The error message they get is: "Generic Host Process
>>>>> for Win32
>>>>> Services has encountered a problem and needs to close. We are
>>>>> sorry for the inconvenience".
>>>>>
>>>>> If I look into the error signature details I find: szAppName:
>>>>> svchost.exe szAppVer: 5.1.2600.2180 szModName: TSP5.tsp
>>>>> szModVer: 5.0.980.0 Offset: 0000e203
>>>>>
>>>>> After the report has been sent to Microsoft the PC is hanging and
>>>>> the PC must be rebooted. Before sending the report you can
>>>>> continue working on the PC (leave the error message on the
>>>>> desktop) The strange thing is that the PCs some time stops with
>>>>> the error
>>>>> message at the same time. I have searched out Exchange/File server
>>>>> to se if there was any related error messages, but I can't find.
>>>>>
>>>>>
>>>>>
>>>>> I have disabled "Windows update" on two of the PCs without any
>>>>> result. (Have manually run Windows update to be sure they are up
>>>>> to date). I have also installed SP3 on one of the PCs, and still
>>>>> that PC has problems.
>>>>> The PCs has been scanned with Windows Defender, Trend Micro Anti
>>>>> virus, and Spybot S&D. No problem can be found.
>>>>>
>>>>> I have searched the Internet without find any solution. Some
>>>>> products are advertising for "solving all svchost.exe problems"
>>>>> (True Sword). I am not sure if I can trust the product (True
>>>>> Sword), as it for me is not a known product.
>>>>>
>>>>>
>>>>>
>>>>> Please let me know if you have any suggestion on how to proceed.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>> Harald