BramWeiser
Tue Aug 05 09:39:01 PDT 2008
Thanks, gls858. Let me see what they say when I talk with them, particularly
as a wrinkle seems to be that I don't quite know where this MCC... is running
from.
Thanks again,
Bram
"gls858" wrote:
> OK I'll top post this one. You can remove that if you want. It's their
> chat type support and and it's worse than their support available by
> phone,if that's possible.
> You might try the 0.verizon groups at news.verizon.net. I usually get
> some good info there.
>
> gls858
>
> Bram Weiser wrote:
>
> > Dear gls858,
> >
> > (For clarity, I moved your comments to just below this post.)
> >
> > Thanks. Yes, in the past I did see Motive Smartbridge. However, FWIW, with
> > this new CD from Verizon, nothing like that appears now in Add/Remove
> > Programs. The only Verizon thing there is Verizon Online Help and Support.
> >
> > Thanks, though. If this continues, I'll see what Verizon recommends.
> >
> > Much appreciated. :)
> >
> > Bram
> >
> > "gls858" wrote:
> >
> >> I use Verizon and none of the Motive Smartbridge software is necessary.
> >> In fact it's been a problem for a lot of users. There should be an entry
> >> in add and remove software to remove it. It's been a long time since I
> >> removed it I don't really know how it's listed but I seem to remember it
> >> said Motive Smartbridge. You might also try a google on remove Motive
> >> Smartbridge.
> >>
> >> gls858
> >>
> >>> Bram Weiser wrote:
> >>> Thank you, again, John, but I hope you'll understand that I'm a bit leery of
> >>> just disabling something without knowing some more about it. Plus, the fact
> >>> that I've never seen MCCWSAWINDOW in the Task Manager, but I DID see
> >>> McciTrayApp, adds to the confusion.
> >>>
> >>> So, yeah, if this continues, I may well contact Verizon (hoping for a
> >>> competent Tech Support Rep, as sometimes appears) and see what they say.
> >>> Thanks for your advice.
> >>>
> >>> Does anyone else have thoughts about this?
> >>>
> >>> Bram
> >>>
> >>> "John John (MVP)" wrote:
> >>>
> >>>> I don't use Verizon services or their software so I can't tell you more
> >>>> about it. Try disabling it and see if it helps and see if your internet
> >>>> still functions properly after you disable it. Otherwise check with
> >>>> Verizon's tech support.
> >>>>
> >>>> John
> >>>>
> >>>> Bram Weiser wrote:
> >>>>
> >>>>> Dear John,
> >>>>>
> >>>>> Thank you for responding.
> >>>>>
> >>>>> Yes, the "Motive" name is familiar and I think Verizon DOES use it.
> >>>>> However, this is the first time that this particular app has caused me
> >>>>> difficulty. (True, it's after I'd reinstalled Verizon's software, using a
> >>>>> newer release of their CD, but what I'm saying is that I never had issues
> >>>>> with Motive -- that I knew of -- before.)
> >>>>>
> >>>>> As this may well be a part of Verizon's software that it could need to run
> >>>>> (not sure, just saying...), what do you recommend if it continues to be a
> >>>>> problem? Disable McciTrayApp (and with what other consequences)? Contact
> >>>>> Verizon and ask them? (that latter point is dicey -- sometimes they have
> >>>>> great tech support, sometimes not) Something else?
> >>>>>
> >>>>> Thanks again.
> >>>>>
> >>>>> Bram
> >>>>>
> >>>>> "John John (MVP)" wrote:
> >>>>>
> >>>>>
> >>>>>>
http://www.lafn.org/webconnect/mentor/startup/157.HTM
> >>>>>>
> >>>>>> Different ISP's use Motive's software to help deliver their internet
> >>>>>> service.
> >>>>>>
> >>>>>> John
> >>>>>>
> >>>>>> Bram Weiser wrote:
> >>>>>>
> >>>>>>
> >>>>>>> Dear John (& Everyone),
> >>>>>>>
> >>>>>>> Hello. I just started experiencing this same issue and found your exchange
> >>>>>>> with Jonathan while searching the Web for information.
> >>>>>>>
> >>>>>>> However, my situation is different...I don't subscribe to BT (British
> >>>>>>> Telecom?), so my PC is not running BTHelpNotifier.
> >>>>>>>
> >>>>>>> I subscribe to Verizon Online, a DSL provider that, curiously, has something
> >>>>>>> called "McciTrayApp" running on my system (according to the Windows Task
> >>>>>>> Manager), which is why I'm thinking this could also be related to them
> >>>>>>> somehow.
> >>>>>>>
> >>>>>>> In short, though, if someone is getting those MCCWSAWINDOW messages, and is
> >>>>>>> NOT a BT subscriber, then what else might be causing them?
> >>>>>>>
> >>>>>>> Please let me (and others) know. Thank you very much.
> >>>>>>>
> >>>>>>> Sincerely,
> >>>>>>> Bram Weiser
> >>>>>>>
> >>>>>>> "John John (MVP)" wrote:
> >>>>>>>
> >>>>>>>
> >>>>>>>
> >>>>>>>> A quick search on the net seems to indicate that it is owed by
> >>>>>>>> BTHelpNotifier and that disabling it resolves the problem.
> >>>>>>>>
> >>>>>>>>
http://search.yahoo.com/search;_ylt=A0geu.0TITNIimgBpylXNyoA?p=MCCWSAWindow&y=Search&fr=yfp-t-501&ei=UTF-8
> >>>>>>>>
> >>>>>>>> John
> >>>>>>>>
> >>>>>>>> Jonathan Atkinson wrote:
> >>>>>>>>
> >>>>>>>>
> >>>>>>>>
> >>>>>>>>> When closing down my computer, which runs on XP Home Edition with Support
> >>>>>>>>> Packs, I get an error message, MCCWSAWindow: this program is not responding
> >>>>>>>>> and inviting me to close it manually. What is this program? How can I stop
> >>>>>>>>> this message appearing so that the program closes automatically?
>