Jonathan
Fri Jul 25 01:56:42 PDT 2008
"Co" <vonclausowitz@gmail.com> wrote in message
news:f01a287f-fd6a-4e8c-b652-0bf00e917dd0@z26g2000pre.googlegroups.com...
> Hi All,
>
> We are trying to open a word file from someone who uses his own
> template.
> I think we have the same ip address on our servers so word is scanning
> the our server
> first for the document before opening it.
> Is there no way to open this document by ignoring the user made
> template and use the
> normal.dot?
>
This is a known bug in Word. If a document is based on a template stored on
a network drive (rather than a local drive), and the document is moved to a
machine where the network template is no longer available, there is a long
delay before the document will open.
Wait a few minutes (perhaps as long as 5-10 minutes) and the document will
eventually open. Then save it to another location with normal.dot attached.
There is a hotfix available to cure the problem. Take a look here
http://support.microsoft.com/kb/823372/
--
Regards
Jonathan West - Word MVP
www.intelligentdocuments.co.uk
Please reply to the newsgroup