Error: AppName: winword.exe AppVer: 11.0.8026.0

Can anyone help with Error message? Is it Access Tools Reference related to
those few users?

Details: Using Word and Access 2003; the template is housed on a network
but is not directly accessed by users. They run a macro I created that
opens a document based on it. The template has been revised a few times,
and the code in the template has been tweaked. Would that have anything
to do with it? What other details should I give?

I've got a problem with a few users (out of 55) whose Word sessions
crash *every* time they open a document based on a certain automated
template I created. I've Googled the following error report generated by
Word when it crashes, but am not finding any solutions specific to this
problem, enough to safely correct it:

Error signature

AppName: winword.exe AppVer: 11.0.8026.0 AppStamp: 4468c5b1
ModName: vbe6.dll ModVer: 6.4.99.72 ModStamp: 40b29ba6
fDebug: 0 Offset: 001c3fac

The template has two sections that are protected. The protected sections
have text fields that are bookmarked, and one macrobutton that allows
the user to add extra lines. There are a few macros built into the
template that run when the user enters and exits certain fields. There
is also code built into the template that allows the user to click a
button and send the information to a database into Access. For 90% of
the users, there are no problems working with the documents based on
this template. However, I've got a few users whose Word sessions crash
every time they open a document based on this template. I have tried
renaming their Normal templates and updating Office 2003 with the latest
patches. The problem is I don't know where to begin to diagnose the
problem. Why can most users open the documents based on the template but
those few can't? Can someone please tell me where I should begin
looking? I've tried recreating the problem on my computer, but I can
open the documents just fine - no crashing. I don't know if I should be
looking at a setting, if I should attempt to recreate the template,
remove the code from it, check out libraries, or what. Maybe if I
understood a little better what happens when you open a document that is
based on a template that has fields and macros, I'd understand where to
begin diagnosing the problem.

Desperately,

Jezebel
Sun Aug 06 23:46:21 CDT 2006

What does the template automation do? If the crashing is consistent on some
machines, it is likely a conflict between your VBA code and the set-up on
those users' computers. Incompatible library references is a common culprit;
as is mixing early and late binding.



"Fred" <fred@microsoft.com> wrote in message
news:uiPUFbBuGHA.1296@TK2MSFTNGP02.phx.gbl...
> Can anyone help with Error message? Is it Access Tools Reference related
> to
> those few users?
>
> Details: Using Word and Access 2003; the template is housed on a network
> but is not directly accessed by users. They run a macro I created that
> opens a document based on it. The template has been revised a few times,
> and the code in the template has been tweaked. Would that have anything
> to do with it? What other details should I give?
>
> I've got a problem with a few users (out of 55) whose Word sessions
> crash *every* time they open a document based on a certain automated
> template I created. I've Googled the following error report generated by
> Word when it crashes, but am not finding any solutions specific to this
> problem, enough to safely correct it:
>
> Error signature
>
> AppName: winword.exe AppVer: 11.0.8026.0 AppStamp: 4468c5b1
> ModName: vbe6.dll ModVer: 6.4.99.72 ModStamp: 40b29ba6
> fDebug: 0 Offset: 001c3fac
>
> The template has two sections that are protected. The protected sections
> have text fields that are bookmarked, and one macrobutton that allows
> the user to add extra lines. There are a few macros built into the
> template that run when the user enters and exits certain fields. There
> is also code built into the template that allows the user to click a
> button and send the information to a database into Access. For 90% of
> the users, there are no problems working with the documents based on
> this template. However, I've got a few users whose Word sessions crash
> every time they open a document based on this template. I have tried
> renaming their Normal templates and updating Office 2003 with the latest
> patches. The problem is I don't know where to begin to diagnose the
> problem. Why can most users open the documents based on the template but
> those few can't? Can someone please tell me where I should begin
> looking? I've tried recreating the problem on my computer, but I can
> open the documents just fine - no crashing. I don't know if I should be
> looking at a setting, if I should attempt to recreate the template,
> remove the code from it, check out libraries, or what. Maybe if I
> understood a little better what happens when you open a document that is
> based on a template that has fields and macros, I'd understand where to
> begin diagnosing the problem.
>
> Desperately,
>
>
>
>