Word 2000 not saving changes

I have one user who claims that Word 2000 sometimes does not save the
changes she made to a document. For example, she will open an old document,
save as - a new name, make changes, save it and when she reopens the
document some of the changes aren't there. It's not always the last change
she made and sometimes it involves substantial changes. It's not always the
same type of document but the document is always being edited, not created.
I can't find any reason for this behavior and we can't reproduce it on
demand. None of the other 70 users in the office have this problem. I tend
to think this is a case of user error but she insists it is not. She
doesn't use Control+S to save. I thought maybe she was hitting Control+Z and
undoing what she just did, but that is not the case. Has anybody ever seen
anything like this? Computer is running Windows XP-SP2, server is Windows
Server 2003.

Terry
Wed Dec 05 08:38:45 PST 2007

It sounds like she may have 'versions' enabled and is actually seeing a
previous version. Check that Versions is off as it is known to be buggy.

--
Terry Farrell - MS Word MVP

"Mary Gudobba" <mgudobba@-removethis-dmms.com> wrote in message
news:%23$AoLl1NIHA.3556@TK2MSFTNGP03.phx.gbl...
>I have one user who claims that Word 2000 sometimes does not save the
>changes she made to a document. For example, she will open an old
>document, save as - a new name, make changes, save it and when she reopens
>the document some of the changes aren't there. It's not always the last
>change she made and sometimes it involves substantial changes. It's not
>always the same type of document but the document is always being edited,
>not created. I can't find any reason for this behavior and we can't
>reproduce it on demand. None of the other 70 users in the office have this
>problem. I tend to think this is a case of user error but she insists it
>is not. She doesn't use Control+S to save. I thought maybe she was hitting
>Control+Z and undoing what she just did, but that is not the case. Has
>anybody ever seen anything like this? Computer is running Windows XP-SP2,
>server is Windows Server 2003.
>

Mary
Wed Dec 05 11:04:37 PST 2007

She does not have versions turned on. I can't believe this isn't user
error, but she insists that it isn't.

"Terry Farrell" <mvpng@po193qw.co.uk> wrote in message
news:27BE7474-ED53-460A-A81D-37980919F7EB@microsoft.com...
> It sounds like she may have 'versions' enabled and is actually seeing a
> previous version. Check that Versions is off as it is known to be buggy.
>
> --
> Terry Farrell - MS Word MVP
>
> "Mary Gudobba" <mgudobba@-removethis-dmms.com> wrote in message
> news:%23$AoLl1NIHA.3556@TK2MSFTNGP03.phx.gbl...
>>I have one user who claims that Word 2000 sometimes does not save the
>>changes she made to a document. For example, she will open an old
>>document, save as - a new name, make changes, save it and when she reopens
>>the document some of the changes aren't there. It's not always the last
>>change she made and sometimes it involves substantial changes. It's not
>>always the same type of document but the document is always being edited,
>>not created. I can't find any reason for this behavior and we can't
>>reproduce it on demand. None of the other 70 users in the office have
>>this problem. I tend to think this is a case of user error but she
>>insists it is not. She doesn't use Control+S to save. I thought maybe she
>>was hitting Control+Z and undoing what she just did, but that is not the
>>case. Has anybody ever seen anything like this? Computer is running
>>Windows XP-SP2, server is Windows Server 2003.
>>
>

Terry
Wed Dec 05 12:04:54 PST 2007

Mary

Get her to copy the documents to her local hard drive before editing and
after saving and closing, copy it back to the server folder. See if the
problem still exists.

Do you know if Shadow Copy is enabled on the server? I wonder if she is
getting a previous version opened for some reason? If so, it may be a
damaged profile and the easiest (though still time consuming) method is to
delete her profile and create anew one.

Terry

"Mary Gudobba" <mgudobba@-removethis-dmms.com> wrote in message
news:uOtbvG3NIHA.280@TK2MSFTNGP03.phx.gbl...
> She does not have versions turned on. I can't believe this isn't user
> error, but she insists that it isn't.
>
> "Terry Farrell" <mvpng@po193qw.co.uk> wrote in message
> news:27BE7474-ED53-460A-A81D-37980919F7EB@microsoft.com...
>> It sounds like she may have 'versions' enabled and is actually seeing a
>> previous version. Check that Versions is off as it is known to be buggy.
>>
>> --
>> Terry Farrell - MS Word MVP
>>
>> "Mary Gudobba" <mgudobba@-removethis-dmms.com> wrote in message
>> news:%23$AoLl1NIHA.3556@TK2MSFTNGP03.phx.gbl...
>>>I have one user who claims that Word 2000 sometimes does not save the
>>>changes she made to a document. For example, she will open an old
>>>document, save as - a new name, make changes, save it and when she
>>>reopens the document some of the changes aren't there. It's not always
>>>the last change she made and sometimes it involves substantial changes.
>>>It's not always the same type of document but the document is always
>>>being edited, not created. I can't find any reason for this behavior and
>>>we can't reproduce it on demand. None of the other 70 users in the
>>>office have this problem. I tend to think this is a case of user error
>>>but she insists it is not. She doesn't use Control+S to save. I thought
>>>maybe she was hitting Control+Z and undoing what she just did, but that
>>>is not the case. Has anybody ever seen anything like this? Computer is
>>>running Windows XP-SP2, server is Windows Server 2003.
>>>
>>
>
>

Mary
Wed Dec 05 12:25:30 PST 2007

Shadow copy is not enabled on the server. Unfortunately, it doesn't happen
often enough to be able to check by saving to the hard drive. This might
happen once every two weeks or so. I had her start saving the document as
soon as she opened it thinking somehow the document as last saved was what
was printing but that doesn't seem to be the case.

"Terry Farrell" <mvpng@po193qw.co.uk> wrote in message
news:890C2933-0817-4B6D-AB1F-ED858A1FA4AE@microsoft.com...
> Mary
>
> Get her to copy the documents to her local hard drive before editing and
> after saving and closing, copy it back to the server folder. See if the
> problem still exists.
>
> Do you know if Shadow Copy is enabled on the server? I wonder if she is
> getting a previous version opened for some reason? If so, it may be a
> damaged profile and the easiest (though still time consuming) method is to
> delete her profile and create anew one.
>
> Terry
>
> "Mary Gudobba" <mgudobba@-removethis-dmms.com> wrote in message
> news:uOtbvG3NIHA.280@TK2MSFTNGP03.phx.gbl...
>> She does not have versions turned on. I can't believe this isn't user
>> error, but she insists that it isn't.
>>
>> "Terry Farrell" <mvpng@po193qw.co.uk> wrote in message
>> news:27BE7474-ED53-460A-A81D-37980919F7EB@microsoft.com...
>>> It sounds like she may have 'versions' enabled and is actually seeing a
>>> previous version. Check that Versions is off as it is known to be buggy.
>>>
>>> --
>>> Terry Farrell - MS Word MVP
>>>
>>> "Mary Gudobba" <mgudobba@-removethis-dmms.com> wrote in message
>>> news:%23$AoLl1NIHA.3556@TK2MSFTNGP03.phx.gbl...
>>>>I have one user who claims that Word 2000 sometimes does not save the
>>>>changes she made to a document. For example, she will open an old
>>>>document, save as - a new name, make changes, save it and when she
>>>>reopens the document some of the changes aren't there. It's not always
>>>>the last change she made and sometimes it involves substantial changes.
>>>>It's not always the same type of document but the document is always
>>>>being edited, not created. I can't find any reason for this behavior and
>>>>we can't reproduce it on demand. None of the other 70 users in the
>>>>office have this problem. I tend to think this is a case of user error
>>>>but she insists it is not. She doesn't use Control+S to save. I thought
>>>>maybe she was hitting Control+Z and undoing what she just did, but that
>>>>is not the case. Has anybody ever seen anything like this? Computer is
>>>>running Windows XP-SP2, server is Windows Server 2003.
>>>>
>>>
>>
>>
>

Terry
Wed Dec 05 14:32:02 PST 2007

If it only happens that infrequently, I would suspect a user error as you
suggested.

Terry

"Mary Gudobba" <mgudobba@-removethis-dmms.com> wrote in message
news:ucNd8z3NIHA.5360@TK2MSFTNGP03.phx.gbl...
> Shadow copy is not enabled on the server. Unfortunately, it doesn't
> happen often enough to be able to check by saving to the hard drive. This
> might happen once every two weeks or so. I had her start saving the
> document as soon as she opened it thinking somehow the document as last
> saved was what was printing but that doesn't seem to be the case.
>
> "Terry Farrell" <mvpng@po193qw.co.uk> wrote in message
> news:890C2933-0817-4B6D-AB1F-ED858A1FA4AE@microsoft.com...
>> Mary
>>
>> Get her to copy the documents to her local hard drive before editing and
>> after saving and closing, copy it back to the server folder. See if the
>> problem still exists.
>>
>> Do you know if Shadow Copy is enabled on the server? I wonder if she is
>> getting a previous version opened for some reason? If so, it may be a
>> damaged profile and the easiest (though still time consuming) method is
>> to delete her profile and create anew one.
>>
>> Terry
>>
>> "Mary Gudobba" <mgudobba@-removethis-dmms.com> wrote in message
>> news:uOtbvG3NIHA.280@TK2MSFTNGP03.phx.gbl...
>>> She does not have versions turned on. I can't believe this isn't user
>>> error, but she insists that it isn't.
>>>
>>> "Terry Farrell" <mvpng@po193qw.co.uk> wrote in message
>>> news:27BE7474-ED53-460A-A81D-37980919F7EB@microsoft.com...
>>>> It sounds like she may have 'versions' enabled and is actually seeing a
>>>> previous version. Check that Versions is off as it is known to be
>>>> buggy.
>>>>
>>>> --
>>>> Terry Farrell - MS Word MVP
>>>>
>>>> "Mary Gudobba" <mgudobba@-removethis-dmms.com> wrote in message
>>>> news:%23$AoLl1NIHA.3556@TK2MSFTNGP03.phx.gbl...
>>>>>I have one user who claims that Word 2000 sometimes does not save the
>>>>>changes she made to a document. For example, she will open an old
>>>>>document, save as - a new name, make changes, save it and when she
>>>>>reopens the document some of the changes aren't there. It's not always
>>>>>the last change she made and sometimes it involves substantial changes.
>>>>>It's not always the same type of document but the document is always
>>>>>being edited, not created. I can't find any reason for this behavior
>>>>>and we can't reproduce it on demand. None of the other 70 users in the
>>>>>office have this problem. I tend to think this is a case of user error
>>>>>but she insists it is not. She doesn't use Control+S to save. I
>>>>>thought maybe she was hitting Control+Z and undoing what she just did,
>>>>>but that is not the case. Has anybody ever seen anything like this?
>>>>>Computer is running Windows XP-SP2, server is Windows Server 2003.
>>>>>
>>>>
>>>
>>>
>>
>
>