Word acting strange

My Word program has become very slow to open, and when it
opens, if I click on "file", it shifts to a total white
screen for a few seconds, before finally opening and
presenting the file menu. If no one knows what this is,
it would help to learn how to reinstall on XP. I have the
Ofice CD--I tried to "X" word and then reinstall, but it
didn't change anything despite appearing to
uninstall/install. Is there a way to uninstall JUST Word,
and then reinstall?

Kate
Fri Dec 19 21:15:58 CST 2003

Have you tried going through the Control Panel -- to Add/Remove Programs....
from there you should be able to CHANGE your installation -- at which point
I think you could uninstall Word WITHOUT uninstalling other Office
applications.

I use Office 2000 on WinXP --- and that's how it works (I'm pretty sure) --
if it's not how it works on Office XP -- I'm sure somebody will set us both
straight!

Kate in MN


"John" <pvdiamon@netzero.com> wrote in message
news:03ef01c3c6a1$fda74ce0$a601280a@phx.gbl...
> My Word program has become very slow to open, and when it
> opens, if I click on "file", it shifts to a total white
> screen for a few seconds, before finally opening and
> presenting the file menu. If no one knows what this is,
> it would help to learn how to reinstall on XP. I have the
> Ofice CD--I tried to "X" word and then reinstall, but it
> didn't change anything despite appearing to
> uninstall/install. Is there a way to uninstall JUST Word,
> and then reinstall?

Graham
Sat Dec 20 04:34:37 CST 2003

Reinstalling Word/Office rarely achieves anything useful. Your problem is
almost certainly one of four things -
1. normal.dot is showing some sign of corruption - rename to oldnormal.dot
and allow Word to build a new one.
2. You have an errant add-in causing problems - remove any add-ins
temporarily from the Word and Office startup folders.
3. The registry data key is corrupt
4. You have a surfeit of orphaned temporary files.

See http://www.gmayor.com/what_to_do_when_word_crashes.htm
and
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm


--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP
E-mail gmayor@mvps.org
Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>



John wrote:
> My Word program has become very slow to open, and when it
> opens, if I click on "file", it shifts to a total white
> screen for a few seconds, before finally opening and
> presenting the file menu. If no one knows what this is,
> it would help to learn how to reinstall on XP. I have the
> Ofice CD--I tried to "X" word and then reinstall, but it
> didn't change anything despite appearing to
> uninstall/install. Is there a way to uninstall JUST Word,
> and then reinstall?

John
Sat Dec 20 08:31:37 CST 2003

Thanks for the info and YOUR WEB SITE! I always delete
internet temp files/cookies. I use XP, and I am unable to
locate that section you describe for showing hidden
files. I don't see a "folder options" option anywhere. Do
you know where that is in XP? I am wondering if I have
lots of those hidden files. The other symptom I now have
is that Word is always opening in Document 3!! What
happened to 1 and 2?

Suzanne
Sat Dec 20 09:49:38 CST 2003

In Windows Explorer, choose Tools | Folder Options. The setting you need is
on the View tab. Even if you've still got orphaned temp files, you should be
able to get back to Document1 by restarting Windows, which releases the
owner files.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"John" <pvdiamon@netzero.com> wrote in message
news:063601c3c705$f99aedf0$a401280a@phx.gbl...
> Thanks for the info and YOUR WEB SITE! I always delete
> internet temp files/cookies. I use XP, and I am unable to
> locate that section you describe for showing hidden
> files. I don't see a "folder options" option anywhere. Do
> you know where that is in XP? I am wondering if I have
> lots of those hidden files. The other symptom I now have
> is that Word is always opening in Document 3!! What
> happened to 1 and 2?

Graham
Sat Dec 20 10:03:58 CST 2003

The folder options is part of Windows *Explorer* not Office/Word then it's
tools > folder options > view. This is clearly explained in the link
http://www.gmayor.com/what_to_do_when_word_crashes.htm.
The Document 3 business is a dead giveaway for orphaned files. Because the
files have not been deleted, Word still thinks they may be open.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP
E-mail gmayor@mvps.org
Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>




John wrote:
> Thanks for the info and YOUR WEB SITE! I always delete
> internet temp files/cookies. I use XP, and I am unable to
> locate that section you describe for showing hidden
> files. I don't see a "folder options" option anywhere. Do
> you know where that is in XP? I am wondering if I have
> lots of those hidden files. The other symptom I now have
> is that Word is always opening in Document 3!! What
> happened to 1 and 2?

John
Sat Dec 20 14:38:27 CST 2003

Graham and Suzanne, I'm not sure why this is, I am using
Win XP, and IE 6 with the SP1 addition, and if I go to
TOOLS in IE, there is no option labeled FOLDER. In TOOLS,
I have: Mail, synchronize, Windows update, Messenger,
Show Related Links, Yahoo Mesenger, Internet Options. I
don't seem to have this FOLDER OPTIONS you refer to. ????
thanks.

Suzanne
Sat Dec 20 17:40:17 CST 2003

Not Internet Explorer--*Windows* Explorer. Perhaps you think of it as My
Computer: Explore?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"John" <pvdiamon@netzero.com> wrote in message
news:00de01c3c739$38bf24a0$a401280a@phx.gbl...
> Graham and Suzanne, I'm not sure why this is, I am using
> Win XP, and IE 6 with the SP1 addition, and if I go to
> TOOLS in IE, there is no option labeled FOLDER. In TOOLS,
> I have: Mail, synchronize, Windows update, Messenger,
> Show Related Links, Yahoo Mesenger, Internet Options. I
> don't seem to have this FOLDER OPTIONS you refer to. ????
> thanks.

Hilary
Sat Dec 20 18:20:55 CST 2003

On Sat, 20 Dec 2003 12:38:27 -0800, in
<00de01c3c739$38bf24a0$a401280a@phx.gbl>, "John"
<pvdiamon@netzero.com> wrote:

>Graham and Suzanne, I'm not sure why this is, I am using
>Win XP, and IE 6 with the SP1 addition, and if I go to
>TOOLS in IE, there is no option labeled FOLDER. In TOOLS,
>I have: Mail, synchronize, Windows update, Messenger,
>Show Related Links, Yahoo Mesenger, Internet Options. I
>don't seem to have this FOLDER OPTIONS you refer to. ????
>thanks.

Graham and Suzanne were speaking of *Windows* Explorer, not Internet
Explorer. The former replaced the "File Manager" in Windows 3.x (and
previous). Yes, I know it's confusing - and why MS couldn't have left
the name as "File Manager" rather than changing to "Windows Explorer"
(they did this when they launched Win 95) is beyond me!

Anyway, you can also access Tools->Folder Options->View by clicking
the "My Computer" icon on your desktop.

HTH

hro
--
myssiwyg* ... making your support systems improve what you get!
http://www.myssiwyg.ca/

Graham
Sun Dec 21 01:09:01 CST 2003

This is WINDOWS Explorer NOT Internet Explorer!!!!
You'll find Windows Explorer hidden in the Windows start menu under
Accessories. Right click and drag it to the desktop and/or quick launch
toolbar as it is one of the most useful tools in Windows.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP
E-mail gmayor@mvps.org
Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>


John wrote:
> Graham and Suzanne, I'm not sure why this is, I am using
> Win XP, and IE 6 with the SP1 addition, and if I go to
> TOOLS in IE, there is no option labeled FOLDER. In TOOLS,
> I have: Mail, synchronize, Windows update, Messenger,
> Show Related Links, Yahoo Mesenger, Internet Options. I
> don't seem to have this FOLDER OPTIONS you refer to. ????
> thanks.

John
Sun Dec 21 09:01:54 CST 2003

THANKS, not sure why I confused those two explorers!
Could you clarify--can I delete EVERYTHING in my
Windows/temp directory? There are tons of folders and
files. Also, when I try and search for `$*.do? files, the
search program says "not including hidden files" although
I've checked to reveal hidden files, and they have been
revealed in windows/temp? How do I find them in other
places?

Graham
Sun Dec 21 09:26:54 CST 2003

You can delete everything in your Windows temporary folder.
Word will also leave orphaned temporary files in the document and template
folders.
The web page explains how to find these.
Don't delete any other hidden files, or your PC may stop working!

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP
E-mail gmayor@mvps.org
Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>



John wrote:
> THANKS, not sure why I confused those two explorers!
> Could you clarify--can I delete EVERYTHING in my
> Windows/temp directory? There are tons of folders and
> files. Also, when I try and search for `$*.do? files, the
> search program says "not including hidden files" although
> I've checked to reveal hidden files, and they have been
> revealed in windows/temp? How do I find them in other
> places?

Suzanne
Sun Dec 21 09:56:25 CST 2003

My favorite way to open it is using Windows key+E. There are many very handy
Winkey shortcuts; if you're not familiar with them, see Windows Help under
"Natural Keyboard shortcuts" (at least that's the topic in Windows 2000; I
think it was not hidden quite so well in Win 95).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Graham Mayor" <gmayor@mvps.org> wrote in message
news:uPJDSF5xDHA.1576@TK2MSFTNGP11.phx.gbl...
> This is WINDOWS Explorer NOT Internet Explorer!!!!
> You'll find Windows Explorer hidden in the Windows start menu under
> Accessories. Right click and drag it to the desktop and/or quick launch
> toolbar as it is one of the most useful tools in Windows.
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
> Graham Mayor - Word MVP
> E-mail gmayor@mvps.org
> Web site www.gmayor.com
> Word MVP web site www.mvps.org/word
> <>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
>
>
> John wrote:
> > Graham and Suzanne, I'm not sure why this is, I am using
> > Win XP, and IE 6 with the SP1 addition, and if I go to
> > TOOLS in IE, there is no option labeled FOLDER. In TOOLS,
> > I have: Mail, synchronize, Windows update, Messenger,
> > Show Related Links, Yahoo Mesenger, Internet Options. I
> > don't seem to have this FOLDER OPTIONS you refer to. ????
> > thanks.
>
>

John
Sun Dec 21 10:51:34 CST 2003

Okay, I finally did it. I deleted the hidden files
(`$*.do?), and deleted my Windows temp file. Here is what
Word is now doing: it opens very slowly, and if I click
(file/open) before the hard drive finishes churning, it
crashes. If I am patient and wait, it works fine, but
remarkably slow opening and closing. No viruses, other
office programs are much faster. Any other thoughts on
what is going on? thanks.

TF
Sun Dec 21 13:50:00 CST 2003

John

In Windows XP, you will find the temp folder under Documents and
Settings>Username>Local Settings>Temp. The folder should be empty when all
other applications are closed. That's why it is called a Temp folder.


--
Terry Farrell - Word MVP
http://www.mvps.org/word/

"John" <pvdiamon@netzero.com> wrote in message
news:035501c3c7d3$5f65a670$a001280a@phx.gbl...
THANKS, not sure why I confused those two explorers!
Could you clarify--can I delete EVERYTHING in my
Windows/temp directory? There are tons of folders and
files. Also, when I try and search for `$*.do? files, the
search program says "not including hidden files" although
I've checked to reveal hidden files, and they have been
revealed in windows/temp? How do I find them in other
places?

TF
Sun Dec 21 13:51:02 CST 2003

John

I suggest that you following the troubleshooting steps in
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

Terry

"John" <pvdiamon@netzero.com> wrote in message
news:003501c3c7e2$b12c4270$a301280a@phx.gbl...
Okay, I finally did it. I deleted the hidden files
(`$*.do?), and deleted my Windows temp file. Here is what
Word is now doing: it opens very slowly, and if I click
(file/open) before the hard drive finishes churning, it
crashes. If I am patient and wait, it works fine, but
remarkably slow opening and closing. No viruses, other
office programs are much faster. Any other thoughts on
what is going on? thanks.

Suzanne
Sun Dec 21 13:53:16 CST 2003

But there are some folders and files there that you might as well leave
alone because they will be recreated every time you start Windows (or Word
or whatever).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
news:eoMcBu$xDHA.560@TK2MSFTNGP11.phx.gbl...
> John
>
> In Windows XP, you will find the temp folder under Documents and
> Settings>Username>Local Settings>Temp. The folder should be empty when all
> other applications are closed. That's why it is called a Temp folder.
>
>
> --
> Terry Farrell - Word MVP
> http://www.mvps.org/word/
>
> "John" <pvdiamon@netzero.com> wrote in message
> news:035501c3c7d3$5f65a670$a001280a@phx.gbl...
> THANKS, not sure why I confused those two explorers!
> Could you clarify--can I delete EVERYTHING in my
> Windows/temp directory? There are tons of folders and
> files. Also, when I try and search for `$*.do? files, the
> search program says "not including hidden files" although
> I've checked to reveal hidden files, and they have been
> revealed in windows/temp? How do I find them in other
> places?
>
>

TF
Sun Dec 21 14:00:54 CST 2003

True. XP does recreate some 'temp folder/files' in there everytime you start
up. But deleting them does no harm and it is easy to use Ctrl+A, Delete as
anything else!

Terry

"Suzanne S. Barnhill" <sbarnhill@mvps.org> wrote in message
news:O%23rEbx$xDHA.1908@TK2MSFTNGP10.phx.gbl...
But there are some folders and files there that you might as well leave
alone because they will be recreated every time you start Windows (or Word
or whatever).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
news:eoMcBu$xDHA.560@TK2MSFTNGP11.phx.gbl...
> John
>
> In Windows XP, you will find the temp folder under Documents and
> Settings>Username>Local Settings>Temp. The folder should be empty when all
> other applications are closed. That's why it is called a Temp folder.
>
>
> --
> Terry Farrell - Word MVP
> http://www.mvps.org/word/
>
> "John" <pvdiamon@netzero.com> wrote in message
> news:035501c3c7d3$5f65a670$a001280a@phx.gbl...
> THANKS, not sure why I confused those two explorers!
> Could you clarify--can I delete EVERYTHING in my
> Windows/temp directory? There are tons of folders and
> files. Also, when I try and search for `$*.do? files, the
> search program says "not including hidden files" although
> I've checked to reveal hidden files, and they have been
> revealed in windows/temp? How do I find them in other
> places?
>
>

John
Sun Dec 21 16:25:08 CST 2003

I have: deleted normal.dot, deleted my data Key in the
registry, upgraded Adobe to 6.0, all to no avail in
helping me open word the way it used to be!
I can't figure out how to: be sure my Word/Startup path
is clear. I went into it, clicked Modify, and nothing was
in the window. Does that mean I have nothing in that path?

I also can't figure out how to disable the Norton add-in.
I have NAV corporate edition, and there is no obvious
Options key to see where to disable it.

I think an addin must be the problem because
wiword.exe /a opens it fine!

Suzanne
Sun Dec 21 19:00:37 CST 2003

To check for add-ins look in Tools | Templates and Add-ins to see what (if
any) add-ins are loaded. This list will not show COM add-ins; for those, see
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

To deal with the corporate edition of NAV, try these instructions from
Office MVP Beth Melton:

If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"John" <pvdiamon@netzero.com> wrote in message
news:01c101c3c811$4a308980$a101280a@phx.gbl...
> I have: deleted normal.dot, deleted my data Key in the
> registry, upgraded Adobe to 6.0, all to no avail in
> helping me open word the way it used to be!
> I can't figure out how to: be sure my Word/Startup path
> is clear. I went into it, clicked Modify, and nothing was
> in the window. Does that mean I have nothing in that path?
>
> I also can't figure out how to disable the Norton add-in.
> I have NAV corporate edition, and there is no obvious
> Options key to see where to disable it.
>
> I think an addin must be the problem because
> wiword.exe /a opens it fine!

John
Mon Dec 22 20:16:55 CST 2003

Hi, in Tools>templates and add-ins, I have nothing
showing. I could not find officeav.dll. At this point,
when I open Word, it is rather slow, and after opening,
it pauses, then loads the ruler on top. In
winword.exe /a, it opens quickly and closes quickly. Any
further suggestions?

Suzanne
Mon Dec 22 22:21:56 CST 2003

See http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"John" <pvdiamon@netzero.com> wrote in message
news:0a6601c3c8fa$d5f15cd0$a001280a@phx.gbl...
> Hi, in Tools>templates and add-ins, I have nothing
> showing. I could not find officeav.dll. At this point,
> when I open Word, it is rather slow, and after opening,
> it pauses, then loads the ruler on top. In
> winword.exe /a, it opens quickly and closes quickly. Any
> further suggestions?

John
Tue Dec 23 18:35:13 CST 2003

I still haven't found the problem. Let me review what it
is doing and what I have done. When I open Word 2002, it
opens slowly, then pauses until the top ruler loads. If I
click anything before this, it goes to Full Screen, may
freeze, before finally fully opening. If I wait, it then
works fine till I close, and it is slow again. It opens
quickly with winword.exe /a. I have tried deleting
normal.dot and the data registry key to no effect. I also
deleted my temp file files, including hidden files. I
have not found any add-ins listed by the methods
suggested. It sure seems like an add-in is doing this,
but I don't see any in Tools/add-ins or Com Add-ins.

>-----Original Message-----
>See
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsI
nstalled.htm
>
>--
>Suzanne S. Barnhill
>Microsoft MVP (Word)
>Words into Type
>Fairhope, Alabama USA
>Word MVP FAQ site: http://www.mvps.org/word
>Email cannot be acknowledged; please post all follow-ups
to the newsgroup so
>all may benefit.
>
>"John" <pvdiamon@netzero.com> wrote in message
>news:0a6601c3c8fa$d5f15cd0$a001280a@phx.gbl...
>> Hi, in Tools>templates and add-ins, I have nothing
>> showing. I could not find officeav.dll. At this point,
>> when I open Word, it is rather slow, and after opening,
>> it pauses, then loads the ruler on top. In
>> winword.exe /a, it opens quickly and closes quickly.
Any
>> further suggestions?
>
>.
>

Suzanne
Tue Dec 23 23:08:36 CST 2003

Have you checked the *Office* Startup folder as well as Word's? Though if an
add-in were loading from there, you'd still see it in Tools | Templates and
Add-ins. I'm stumped.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"John" <pvdiamon@netzero.com> wrote in message
news:049b01c3c9b5$cb93a3e0$a101280a@phx.gbl...
> I still haven't found the problem. Let me review what it
> is doing and what I have done. When I open Word 2002, it
> opens slowly, then pauses until the top ruler loads. If I
> click anything before this, it goes to Full Screen, may
> freeze, before finally fully opening. If I wait, it then
> works fine till I close, and it is slow again. It opens
> quickly with winword.exe /a. I have tried deleting
> normal.dot and the data registry key to no effect. I also
> deleted my temp file files, including hidden files. I
> have not found any add-ins listed by the methods
> suggested. It sure seems like an add-in is doing this,
> but I don't see any in Tools/add-ins or Com Add-ins.
>
> >-----Original Message-----
> >See
> http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsI
> nstalled.htm
> >
> >--
> >Suzanne S. Barnhill
> >Microsoft MVP (Word)
> >Words into Type
> >Fairhope, Alabama USA
> >Word MVP FAQ site: http://www.mvps.org/word
> >Email cannot be acknowledged; please post all follow-ups
> to the newsgroup so
> >all may benefit.
> >
> >"John" <pvdiamon@netzero.com> wrote in message
> >news:0a6601c3c8fa$d5f15cd0$a001280a@phx.gbl...
> >> Hi, in Tools>templates and add-ins, I have nothing
> >> showing. I could not find officeav.dll. At this point,
> >> when I open Word, it is rather slow, and after opening,
> >> it pauses, then loads the ruler on top. In
> >> winword.exe /a, it opens quickly and closes quickly.
> Any
> >> further suggestions?
> >
> >.
> >

Bob
Wed Dec 31 12:39:11 CST 2003

On Sun, 21 Dec 2003 08:51:34 -0800, "John" <pvdiamon@netzero.com>
wrote:

>Okay, I finally did it. I deleted the hidden files
>(`$*.do?), and deleted my Windows temp file. Here is what
>Word is now doing: it opens very slowly, and if I click
>(file/open) before the hard drive finishes churning, it
>crashes. If I am patient and wait, it works fine, but
>remarkably slow opening and closing. No viruses, other
>office programs are much faster. Any other thoughts on
>what is going on? thanks.

The Word program files are badly organized. Opening Word requires
literally hundreds of disk operations. If something is causing disk
operations to be slow, Word will open slowly.

Some possible causes of slow disk operations include:

the disk is too full

terrible fragmentation

error correction being overused (possible disk failure coming)


Another possibility is a shortage of real memory causing excessive
paging.

Bob S