Problems printing to network printer with Word XP

My wife is using Microsoft Office XP on a Windows XP pro
machine. We have a network printer connected to a Windows
2000 machine that she prints to. When she prints from
Word XP there are a ton of problems.

1. She can't print directly by clicking the print
button. She needs to go to File...Print...

2. We can't seem to get a page to print in Landscape
orientation. No matter what we do. It works fine in
every other application including Excel.

3. Sometimes when she sets the orientation for the
printer it crashes and she has to do a recovery of her
document.

4. Sometimes when she gets it to print, it will just
starte printing pages until the printer has to be
physically shut down or it will never stop. (The actual
document, not a garbage page.)

I've tried to duplicate the issues within other
applications, but it only happens in Word.

Any help you could offer would be greately appreciated.

P.S. Forgive me if this question has already been
posted. I looked, but I couldn't find it anywhere.

Thanks,

Ralph

Chuck
Fri Oct 03 20:56:18 CDT 2003

Have you tried updating the print drivers on your wife's computer?
"Ralph Avery" <rmavery@houston.rr.com> wrote in message
news:23c701c38a14$997c6030$3501280a@phx.gbl...
> My wife is using Microsoft Office XP on a Windows XP pro
> machine. We have a network printer connected to a Windows
> 2000 machine that she prints to. When she prints from
> Word XP there are a ton of problems.
>
> 1. She can't print directly by clicking the print
> button. She needs to go to File...Print...
>
> 2. We can't seem to get a page to print in Landscape
> orientation. No matter what we do. It works fine in
> every other application including Excel.
>
> 3. Sometimes when she sets the orientation for the
> printer it crashes and she has to do a recovery of her
> document.
>
> 4. Sometimes when she gets it to print, it will just
> starte printing pages until the printer has to be
> physically shut down or it will never stop. (The actual
> document, not a garbage page.)
>
> I've tried to duplicate the issues within other
> applications, but it only happens in Word.
>
> Any help you could offer would be greately appreciated.
>
> P.S. Forgive me if this question has already been
> posted. I looked, but I couldn't find it anywhere.
>
> Thanks,
>
> Ralph

TF
Sat Oct 04 09:13:34 CDT 2003

Possibly the printer driver may be corrupt or not properly installed for
some reason. I suggest that you delete the printer and reinstall it but make
sure that you have the latest driver for your printer.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

"Ralph Avery" <rmavery@houston.rr.com> wrote in message
news:23c701c38a14$997c6030$3501280a@phx.gbl...
My wife is using Microsoft Office XP on a Windows XP pro
machine. We have a network printer connected to a Windows
2000 machine that she prints to. When she prints from
Word XP there are a ton of problems.

1. She can't print directly by clicking the print
button. She needs to go to File...Print...

2. We can't seem to get a page to print in Landscape
orientation. No matter what we do. It works fine in
every other application including Excel.

3. Sometimes when she sets the orientation for the
printer it crashes and she has to do a recovery of her
document.

4. Sometimes when she gets it to print, it will just
starte printing pages until the printer has to be
physically shut down or it will never stop. (The actual
document, not a garbage page.)

I've tried to duplicate the issues within other
applications, but it only happens in Word.

Any help you could offer would be greately appreciated.

P.S. Forgive me if this question has already been
posted. I looked, but I couldn't find it anywhere.

Thanks,

Ralph