Jay
Sun Oct 19 21:33:56 CDT 2003
For problems with a copy of Office you got from Dell, post on their
forums -- start at
http://forums.us.dell.com/supportforums?category.id=software. Unlike these
public newsgroups, the Dell forums are monitored by company personnel who
can tell you how to proceed.
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ:
http://www.mvps.org/word
Suzanne S. Barnhill wrote:
> Complaining here will not get you a response from Microsoft (which
> does not monitor these groups), and it will certainly not get you a
> response from Dell. But if you post a specific question about a
> problem you're having with Word, it will almost certainly receive an
> answer.
>
>
> "Tom Fields" <tvfields@aol.com> wrote in message
> news:015201c39682$03012f30$a601280a@phx.gbl...
>> I purchased upgrade from Word-97 to Word 2002 to overcome
>> a known problem in former. I received this thru Dell two
>> days ago. 2002 didn't solve the problem and has more of
>> its own. Dell was totally unable to respond, and
>> Microsoft offers no support. I am not paying either for
>> support of a product purchased less than a week ago.
>>
>> I am posting this to record my frustration with the
>> inability of Microsoft, Dell and AOL to respond to simple
>> issues, including return authorization requests. (I have
>> just submitted such a request with Dell via
>>
http://support.dell.com/Dellcare/returns.aspx?
>> ref=contactus after their phone center repeatedly proved
>> unable to connect me for such purposes)