Leonard
Sat Feb 12 21:10:38 CST 2005
thank you for these replies!
is the display adapter, graphics card, video card, all the same thing? also,
found this thread at cnet:
http://reviews.cnet.com/5208-6129-0.html?forumID=29&threadID=48813&messageID=579899
found out many have this problem. thank you, len kiesling
"TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
news:O6d6aV5DFHA.3120@TK2MSFTNGP12.phx.gbl...
> My guess would be YES. I certainly don't have the problem you are seeing
> using a Radeon 5500SE. But knowing how often computers have made me look
> stupid, I wouldn't guarantee it. The Dell guy is definitely waffling
though.
>
> --
> Terry Farrell - Word MVP
>
http://word.mvps.org/
>
> "Leonard F Kiesling" <lenny323@optonline-removetoreply-.net> wrote in
> message news:%23OnwfSvDFHA.3732@TK2MSFTNGP14.phx.gbl...
> : update: i tried scrolling pages in microsoft word, on my home dell, 4600
> : (april 2004 purchase). no problem scrolling. i guess dell doesn't want
to
> : replace the video card, & most notable is the quote by dell rep:
> : " I have checked the same in my system and in other systems but this is
> : quite normal so need not call it a problem...."
> :
> : i will call dell from work & i'll advise this group of future status.
> :
> : possibly, from here, could someone answer my question i posed to dell?
> :
> : if the video card was changed to a different brand, would it stop the
> : disappearing pictures problem?
> :
> : thank you, len kiesling
> : "
> : "Leonard F. Kiesling" <lkiesling@james-removetoreply-masons.net> wrote
in
> : message news:%23PQdzDRDFHA.560@TK2MSFTNGP15.phx.gbl...
> : > i wrote to dell.one rep agreed that i'd have to wait for intel to
> provide
> : an
> : > updated driver. then i queried if changing the video card would solve
> the
> : > problem. here's what dell wrote back:
> : >
> : > "Dear Mr. Kiesling,
> : >
> : >
> : > Thank you for contacting Dell Technical Support.
> : >
> : > I understand that you want to know about the disappearing pictures
> : > while scrolling a microsoft word document" problem?
> : >
> : > I have checked the same in my system and in other systems but this is
> : > quite normal so need not call it a problem.
> : >
> : > It is a normal feature of this application."
> : >
> : > i disagree with dell. this does not happen on my old windows 98. & the
> : > lowering of hardware accellerator fixes it. will check my computer
with
> xp
> : > home & report back.
> : >
> : > thank you, len kiesling
> : >
> : >
> : >
> : > "Leonard F Kiesling" <lenny323@optonline-removetoreply-.net> wrote in
> : > message news:uULATwyCFHA.2180@TK2MSFTNGP10.phx.gbl...
> : > > thank you all. update: i wrote to dell, who directed me to a link,
to,
> : > > again, update the display driver. the update was 7-2004. the update
i
> : > > first
> : > > completed had a higher file # which leads me to believe my first
> update
> : > > was
> : > > a newer driver. either way, problem still not solved! other than the
> : work
> : > > around method. i wrote to dell advising same. waiting for reply.
> : > >
> : > > i secured the service tags of 3 machines from dell info on each hard
> : > > drive.
> : > > the 4th was from the label on the case.
> : > > i too thought each machine would have a seperate service tag #. 4
were
> : > > purchased at one time about 3 months ago, & the 5th was purchased
> later.
> : > > all
> : > > same tags!
> : > >
> : > > should i just wait for intel to provide a new driver? should i
switch
> : back
> : > > to first updated driver? if so, how?
> : > > thanks to all, len kiesling (writing from home machine)
> : > >
> : > > "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
> : > > news:ubNi48sCFHA.3888@TK2MSFTNGP09.phx.gbl...
> : > >> Definitely.
> : > >>
> : > >> Terry Farrell
> : > >>
> : > >> "Suzanne S. Barnhill" <sbarnhill@mvps.org> wrote in message
> : > >> news:OceqfzsCFHA.1432@tk2msftngp13.phx.gbl...
> : > >> :I thought the service tag for each machine was unique.
> : > >> :
> : > >> : --
> : > >> : Suzanne S. Barnhill
> : > >> : Microsoft MVP (Word)
> : > >> : Words into Type
> : > >> : Fairhope, Alabama USA
> : > >> : Word MVP FAQ site:
http://word.mvps.org
> : > >> : Email cannot be acknowledged; please post all follow-ups to the
> : > > newsgroup
> : > >> so
> : > >> : all may benefit.
> : > >> :
> : > >> : "Leonard F. Kiesling" <lkiesling@james-removetoreply-masons.net>
> : wrote
> : > > in
> : > >> : message news:u9J%23FgrCFHA.4004@tk2msftngp13.phx.gbl...
> : > >> : > ann, i have checked 3 of the 5 systems. they have same service
> tag.
> : i
> : > >> : assume
> : > >> : > the others will be the same. # 69HPT51. my display adapter is
> same
> : as
> : > >> : stated
> : > >> : > below. the others show display adapter as: 82915G. possibly
mine
> is
> : > >> : > different since i had updated the driver thru dell's site(?).
> : > >> : >
> : > >> : > thank you, len kiesling
> : > >> : >
> : > >> : >
> : > >> : > <jmengel@gilico.com> wrote in message
> : > >> : > news:1107447398.802707.257290@c13g2000cwb.googlegroups.com...
> : > >> : > > Leonard,
> : > >> : > >
> : > >> : > > Intel has confirmed that it is a problem with their driver
for
> : the
> : > >> : > > 82915G/GV/910GL Express Chipset Family of display adapters.
> They
> : > >> say
> : > >> : > > that they will address the problem in a new release of the
> : driver.
> : > >> : > >
> : > >> : > > If you wouldn't mind emailing me the service tag for your PC,
I
> : can
> : > >> : > > demonstrate clearly to Dell that the problem is occurring on
> many
> : > > PCs.
> : > >> : > > Reducing the graphics acceleration a level below that which
> : DirectX
> : > >> : > > uses is a temporary workaround.
> : > >> : > >
> : > >> : > > Thanks for your help!
> : > >> : > >
> : > >> : > >
> : > >> : > >
> : > >> : > > Ann
> : > >> : > >
> : > >> : >
> : > >> : >
> : > >> :
> : > >>
> : > >>
> : > >
> : > >
> : >
> : >
> :
> :
>
>