MS word 97 very slow in opening files

Hi all,

I have recently migrated my users from NT4 server to
Server 2003. The server 2003 acts as a file and print
server as well. Users were using WinNT4 workstations with
Office 97 and XP workstations with Office 2000.

The problem I have encountered was that whenever a user
tried to open a Word document, it will take very long for
the document to open up. It doesn't happen to the XP
users.

By the way, I have tried applying Service Release 2 on the
Office 97 as well as knowledge base 167081 but it still
doesn't work.

Please help. Thanks.

TF
Thu Oct 09 13:00:38 CDT 2003

This is probably the document looking for its original template. If the
templates have been relocated to a different Path/Folder when you upgrade
the server, the document will look for the template. Take a look at a
document use File, Open, Recover Text from Any File and see if there is an
obvious template that it needs.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/



"bstan" <alantan03@hotmail.com> wrote in message
news:0a2a01c38d60$0ecc1b20$a301280a@phx.gbl...
Hi all,

I have recently migrated my users from NT4 server to
Server 2003. The server 2003 acts as a file and print
server as well. Users were using WinNT4 workstations with
Office 97 and XP workstations with Office 2000.

The problem I have encountered was that whenever a user
tried to open a Word document, it will take very long for
the document to open up. It doesn't happen to the XP
users.

By the way, I have tried applying Service Release 2 on the
Office 97 as well as knowledge base 167081 but it still
doesn't work.

Please help. Thanks.