word online help error

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    - Word Crashes Evertime I Close It plus problem opening word files I have Office 2007 on Vista Ultimate and Word crashes evertime I close it, and then restarts Word. Office Diagnostics give me no errors. I also cannot open Word files by clicking on their icon, or by clicking on them as an attachment in Office. I have to open Word and select File -> Open which is the only way I can open any Word file. This is more recent than the above mentioned crashing error. The only thing I have done recently is install AVAST antivirus software. Any ideas? Thanks in advance. Tag: word online help error Tag: 120489
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    - Word fades to gray, freezes I'm suddenly having a problem that when I'm in the middle of working on a Word document, the screen quickly fades to gray and I cannot re-enter the document without closing word (which then gives me the message that Word is Not Responding), then starting over. Why is this happening? The two documents are ones that were sent to me by a colleague yesterday for editing. Is there a chance there's something wrong with her documents? Tag: word online help error Tag: 120480
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    - Strange Autosave File I'm a writer and for years I've used the 12Ghosts Backup to back up my autosave *.asd files on an external hard drive. With XP and Word 97, I never had a problem. However, when I upgraded to Vista and to Word 2002 (from a new Works Suite 2006), the autosave files changed from .asd to "08 File (.08)" (that's the exact "name" found in their properties). These 08 files are correctly saved by my 12 Ghosts, but can only be opened by Wordpad. Then they show up as numbers and stuff that might not be of any use to me if I ever needed them. (Or would they? Would I be able to get back the word document from them? I don't know. ) In my Word 2002 Options -- Save Tab, I have selected (in order) "allow fast saves" / "allow background saves" / save autorecover every 1 minute / and "Save word files as Word document *.doc (and I've tried some of the other options here with no luck). I tried changing the opening program from wordpad to winword.exe, but it won't register at all (won't be recognized for opening the file). (Incidentally, I tried installing my Word 2002 as a separate program in "Program Files" but it wound up inside "Office 10". (But I don't suppose that has anything to do with it.) I've had this problem for a long time, during which I've updated my Word 2002 and reinstalled it several times without any effect. So, after this long introduction, my first question is: "What should I do to change the autorecovery files from 08 File (.08) type to either *.asd or *.doc, so I can get back to the happy place I was at with XP and Word 97? Thanks in advance for any suggestions and help. -- Tag: word online help error Tag: 120479
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    - Word 2000 Documents Crash in Word 2003 Good Morning, In the process of exploring Word 2003, we have discovered that many of the original documents created in Word 2000 crash in Word 2003 when being saved, opened, and /or generally edited. I have opened a ticket with Microsoft and have yet to receive a resolution. The issue is repeatable on command so should be solvable. We have narrowed the issue down to a corruption in the styles of the original documents. However, using the Open and Repair feature does not solve the issue, BUT the "recovery" process of Word 2003 fixes each document but takes forever to execute. The same documents may be opened in Word 2000 with no problem. But, when opened in Word 2003, the issue occurs immediately. Would anyone be able to shed some light on this topic? You will then be my hero for today. Many thanks in advance for your responses. ~Mae Tag: word online help error Tag: 120477
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    - Word 2003 closes on pressing enter When I type in Word 2003, as soon as I hit enter, Word closes. In Outlook it means I can send a mail, as long as I don't hit enter, or the mail (because of the Word-editir mode I assume) closes as well. At one point I reinstalled the new machine, gave the user a new profile, a new network account even, did repairs etc. I'm at a loss. Tag: word online help error Tag: 120471
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    - Word XP (2002) only opens in safe mode Every time I start word it says it encountered an error and needs to close. This happens if I try to open word by itself or if I double click a word document. It also prompts to recover my work and restart word (even if I didn't open word by double clicking a document). If I do that it opens in safe word just fine. This computer is only a couple months old (built myself, clean install of win xp and office xp). I have tried repair installing office completely, I have also uninstalled word and reinstalled word but the problem still exists. This just started started happening today and nothing has been installed recently. Other programs that are installed, are basic utilities like winrar and winzip. Adobe Reader that kind of stuff. Please help. Tag: word online help error Tag: 120441
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    - copying a doc containing tracked changes & bring the changes with I am working in Word using the track changes function. I want to copy my document into another one bringing the tracked changes with along with the text. I have tried everything... help! Tag: word online help error Tag: 120440
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    - Word 2007 error everytime word closes Everytime I close Word 2007, I get the following error message: Word cannot open the file ~WRD{long string of letter and number}.tmp. If the file is stored on your computer, there may be a problem with your hardware. If the file is stored on the network, there may be. . . Anyway this is on my home computer and when I first installed Word I didn't have a problem, but lately I cannot close word without this error. After I click OK to the error it says it's trying to re-open word. Does anyone have any suggestions? Tag: word online help error Tag: 120439
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    - Cannot open WORD 2000 I used what Microsoft instructions gave me, I changed the template name and still cannot load word. I uninstalled and re-installed and everything else opens except word! I have my resume on word and am looking for a new job and this is definately an issue!! ANY help or advice would be appreciated. I've never had this issue before I used Uniblue Registry booster - which seemed to halp everything else. I tried to contact them, but no response after 40 + hrs. Tag: word online help error Tag: 120437
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    - How remove unused languages from dialogue box "Set language"? Hello. I'm use only 2 languages: Russian and English. But the dialogue box "Set language" (Tools => Language => Set Language) is a lot of unused of languages. Probably and how to remove unused languages from this dialogue? Thank you. Tag: word online help error Tag: 120436
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    - Multi-Page Word Docs not paging Any multi-page documents that are printed are printing all content on a single page. Documents are located on a server, and when printed at other workstations, they print correctly. Documents printed from another workstation and routed to this printer print correctly. I have performed an office Repair and Reinstall, seems to have had no effect. Computer is WinXP and word is Office 2003. John Tag: word online help error Tag: 120435
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    - Word 2007 won't print color I have a user who is having a problem printing color to a color printer. No matter what color she selects, it prints as black and white. No other users are having this issue and she can print color from other programs. The only application that won't print in color is word 2007. I've tried reinstalling the printer drivers, and still no fix. She is using Vista as well. The printer is a Xerox Docucolor 240. Tag: word online help error Tag: 120433
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    - I can't open my file after I have saved it with an index I have 2 questions: 1) After putting an index into a fiile that I'm working on and then saving, I receive the following error message which won't allow me to open the file: Part:/word/header11.xml, Line: 2, Column: 583 What does this mean and how can I fix this? 2) I'm wondering if there is a difference between Office Professional 2003 and Small Business 2007? We originally had Office Professional 2003, upgraded to the Small Business 2007 and have issues with WORD ever since in that it crashes on us, can't open files as an example in question 1? Any one have any thoughts as to whether this might be something affecting the crashes and error messages? Thank you! Tag: word online help error Tag: 120422
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    - Times New Roman Font is overlapping each sentance line into a blob Times New Roman Font is overlapping each sentance line into a blob at the beginning of each line. But when you bold it, it spreads out and is readable again, but when you put the font style back to regular it scrunches everything up again. Does anyone know why this is happening and how to fix it? We want to use this font as our default. Tag: word online help error Tag: 120416
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    - Word 2003 won't open I have a user who began experiencing errors recently when he would try to open a Word document, or Word itself. There doesn't seem to be any obvious reason which caused this, such as new software installation or driver changes. The symptom are as follows: When he tries to open a document, he gets the following error: Word has encountered a problem and needs to close. This message has the Send Error Report/ Don't Send buttons. After choosing one of these, the following message appears: Word failed to start corrrectly last time. Starting Word in Safe Mode..... Do you want to Start Word in Safe Mode? If you choose No, then you go through the cycle again. The only way out is to choose Yes and open Word in Safe Mode, which works, and he is able to view documents. The following error is generated in the Application Event Viewer: Event Type: Information Event Source: Microsoft Office 11 Event Category: None Event ID: 1001 Date: 7/1/2008 Time: 3:08:13 PM User: N/A Computer: JON_BRAZIER Description: Bucket 517106020, bucket table 1, faulting application winword.exe, version 11.0.8169.0, stamp 465f2a40, faulting module winword.exe, version 11.0.8169.0, stamp 465f2a40, debug? 0, fault address 0x008dd0ac. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 00 75 00 63 00 6b 00 B.u.c.k. 0008: 65 00 74 00 3a 00 20 00 e.t.:. . 0010: 35 00 31 00 37 00 31 00 5.1.7.1. 0018: 30 00 36 00 30 00 32 00 0.6.0.2. 0020: 30 00 0d 00 0a 00 42 00 0.....B. 0028: 75 00 63 00 6b 00 65 00 u.c.k.e. 0030: 74 00 54 00 61 00 62 00 t.T.a.b. 0038: 6c 00 65 00 20 00 31 00 l.e. .1. 0040: 0d 00 0a 00 .... All other Office programs work fine. So far, I have tried: 1- A repair installation of Office 2- A Reinstallation of Office 3- Uninstall and Reinstall of Office, with SP 3 and all updates 4- Applying XP Pro SP3 to this machine. All to no effect. If anyone has any notion what is going on, I would greatly appreciate the help. Tag: word online help error Tag: 120414
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    - Clipboard in Windows 07 is not collecting items. Suggestions? I am using Word, Excel etc. 2007, and recently my clipboard stopped working. When I copy or cut something it says "Item not Collected." Does anyone know how to fix this? Tag: word online help error Tag: 120411
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    - Word 2007 Find & Replace Error I am getting the 'Not Responding' error when using the Find & Replace tool within MS Word 2007. I have to close the application. I've tried deleting the registry, I have SP1 installed, and I've even tried to do this in 2003 Compatibility mode. Please help! Tag: word online help error Tag: 120401
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    - Word 2003 - crash on save I'm having some trouble with Word 2003 on Win XP. Word chrashes when I click File -> Save or Save as, both with older documents and new documents. I have tried all the steps at the MVPS-site: Rename normal.dot Delete the Data registry key Detect and repair Remove all add-ins No files in the Word startup folder All updates from Microsoft Update are installed When I start Word with the /a switch, no problem but a new normal.dot is not created. Any suggestions? -- Fredrik E. Nilsen http://fenilsen.wordpress.com Tag: word online help error Tag: 120399
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    - Document has changed message on close when no changes made Whenever I close a file in Word 2007 a window pops up with the message stating "Document has Changed. Do you want to save it?" even when I have made no changes at all. Does anyone know what I can do to remedy this situation? Thank you. Tag: word online help error Tag: 120396
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    - Word 2007 "Save Files In This Format" seeting changes. We are currently testing the deployment of Office 2007 in our environment. So far things have gone shockingly well, but we have noticed an anomally that exists across all machines. The setting for "Save Files In This Format" is set during the install to be "Word 97-2003 Document (*.doc)", and is also re-inforced using group policy, but it is randomly reverting back to *.docx. I have been unable to find any others having this issue or any information on Microsoft Technet. Any assistance would be gratly appreciated. Tag: word online help error Tag: 120394
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    - Cross references deleted in printing I have a legal document that has numbered sections. The section numbers are used in creating cross references in the document. When the document is printed, the cross references are deleted from the text. Why does this happen and how can I prevent it from happening? Tag: word online help error Tag: 120385
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    - TOC Formatting & Page Numbers I created a TOC for my document. The document has a cover page and the TOC is two pages, so the content of my document actually begins on page 4. The TOC is showing that the document begins on page 19. I have reloaded it several times, but it always starts on page 19. When I click the hyperlinks to the headings from the TOC, it takes me to the page on the TOC rather than the actual section of the document associated with that heading. What am I doing wrong? Tag: word online help error Tag: 120381
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    - Delete button The delete button doesn't work in one Word 2007 document but does in all other documents. How can I fix this? M.J. Macie Tag: word online help error Tag: 120380
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    - My cursor jumps to a different line in Word when I type fo Tag: word online help error Tag: 120374
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    - Microsoft word not responding can not save or print Can open MS Word documents work on them but when trying to save or print it just freezes up the whole lot. Have to end the session with task manager. Got the original CD's which I bought. Removed the program and re install it but same problem occurs. ???? Tag: word online help error Tag: 120372
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    - Microsoft word not responding can not save or print Can open MS Word documents work on them but when trying to save or print it just freezes up the whole lot. Have to end the session with task manager. Got the original CD's which I bought. Removed the program and re install it but same problem occurs. Tag: word online help error Tag: 120371
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    - Word 2003 deletes doc file from flash drive entirely when crashing Twice now, my Word 2003, for no discernable reason, has crashed while I was working on a document file opened from a flash drive. Each time it crashed, it actually totally deleted the original file from the flash drive, and couldn't find the "recovered" file anywhere in order to open and re-save it - not even from the specified timed backup location. The two files this happened with were entirely different ones. How can I stop this from happening? Saving my work in progess doesn't help when the bloody program goes and deletes the saved file while it's crashing! Tag: word online help error Tag: 120369
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    - Error Saving Correct Changes in MS Word 2007 Hi there, I was wondering if there is a solution to this problem I'm having. I've been working on revising my thesis using MS Word 2007, a very large document, on Windows XP, with all service packs and MS Updates installed. I make changes to the thesis on a daily basis, and save the file onto my HDD as well as on my USB external HDD every time I make a change on the document, which is around every two to five minutes when I'm working. I get a file permission error when I try to save the changes manually (by clicking the Save icon or the Save As.. option). Regardless of whether I try to save on the HDD or the USB drive, I get a file permission error every now and then. So far, my tactic has been to wait until the program will allow me to save the changes. I try to save a few times, pause, and try again. But this in itself is frustrating. And then, last night after completing a save after a long wait, the file was incorrectly saved. This morning I found different versions of the file I was trying to save on my HDD (all with the same name, on my HDD and my USB drive), and had to sift through each document to compile them all into a new document. Is that really necessary? I've never had problems like this before. At my office PC, using Office 2003, I can save every 30 seconds to both USB drive and HDD with no problems. I think I would like to be able to manually save my documents again, without worrying whether MS Word got it right. What can I do? I've set the save preferences to save every 5 minutes, I have Norton Antivirus, and my computer is connected to a home network. Hope you can help, I'd like to get to the root of this problem soon, and get back to work. Tag: word online help error Tag: 120367
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    - Word slow on performing tasks Word 2002 SP3 Accessing commands from a menu item, e.g. Tools/Options or Tools/ Templates and Add-ins, take over 60 seconds to bring up the dialog box. When the dialog box finally appears, there is also another 60 second wait when I press OK after making any changes. I've performed the usual troubleshooting procedures--deleting Normal.dot, deleting the Data subkey in the Registry, starting Word from the command line with "/a." All to no avail. I have also had Word performed a detect & repair. All other applications run normally in my computer with 2 GB of RAM. Your help would be appreciated. Tag: word online help error Tag: 120357
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    - How do I get rid of message No Thesaurus is available for Welsh? I have installed Office 2003 on my new computer. For some reason Office now thinks I'm Welsh. When trying to use Thesaurus it gives me the message "No Thesaurus is available in Welsh". What do I need to do to remedy this?. I am Scottish but want to write everything in UK english. TIA Tag: word online help error Tag: 120352
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    - Sentence would not wrap to next page On two seperate occassions this week, I was typing a document in Word and when I got to the last line, it didn't wrap to next page. Sometimes the curser would disappear and nothing more happened, sometimes the curser moved from the last letter on the page to about 10 lines up. I finally was able to proceed to the next page by inserting a page break after the last word on the first page(Contr-enter). Never had that happen before. Anyone know why it happened and how to avoid it. By the way, I was simply typing a page, no table or anything exotic. Tag: word online help error Tag: 120350
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    - Issue with Normal.dot Hi all, I have a user who keeps receiving the message that there were changes to the normal.dot and does she want to save the changes. To her knowledge, she does not make any changes to the document so she picks "No" most of the time but she picks "Yes" somes. However, the message keeps popping up. Usually after the message goes away, she can't open up any Word docs or save any Word documents and her computer gets more and more difficult to work with. For example, other applications will open in "Read Only" even if she has access to save the documents. A restart will solve the problem temporarliy but then the problems start up again. I have tried to replace the normal.dot but this doesn't make the issue go away. I have also deleted any temp files but still the issue continues. She is using a Windows XP operating system and is using Office 2003. If anyone can shed some light on this, I would greatly appreciate it. Thanks! LaurenM Tag: word online help error Tag: 120342
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    - Multiple embedded Linked Visio 2007 Objects Files fail to print I have Office 2007 SP1 and Visio 2007 SP1. I've created a word document that links in multiple visio diagrams in separate files. If I do a print preview, I get expected results. When I spool out to the printer however, it only gives me the final diagram in place of all 3 links. Has anyone seen this behavior? Thanks, Chris Tag: word online help error Tag: 120341
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    - Closed Word 2007 files 'open in another programme'?! I have a new computer with Vista and Office 2007; some but not all Word files copied from my old XP/Word 2003 can be moved or deleted because I get the message, 'this action can't be completed because the file is open in another programme'. But all my programmes are closed, and rebooting doesn't help. They don't appear to be read-only files either. Any thoughts? Tag: word online help error Tag: 120338
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    - Word Document resembles text doc when logged in on certain profile We are using Microsoft Office 2007 & the document is saved as 97-2003 .doc file on one of our 2003 Servers. Our users log into server via Citrix on thin clients. The problem arises when 1 particular user logs in under another particular user's name & accesses the file, which comes up resembling text document with no bold characters & font resembles Notepad look. This only happens on that person's thin client. When logged as himself, the document is correct. When the logging into any other thin client as the 2nd user, the document is correct. This only affects 1 user on his thin client logging in as another user who is not in the office. The absent user can log in on his thin client & view file correctly. Tag: word online help error Tag: 120335
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    - Error when Closing Word Only happens when I receive word documents from other sources. If I open and close a word document from my computer all is well. However, here is the error that occurs when closing word: Word cannot open the file ~WRS{853716B4-63AE-4EE7-9489-54198A9C3039} If the file is stored on your computer, there may be a problem with your hardware. If the file is stored on the network, there may be a poblem with the network connection. If you can copy the file, try saving the file in another location and opening it there. Again, this happens only when I receive files from other sources. I can open and review, make changes, and close but this error comes up. Thanks for the help. Tag: word online help error Tag: 120333
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    - Word 2007 Save Properties Reverts Back to 2003 Format I have Word 2007 installed on my main workstation (upgraded from 2003) and every time I open the application, the default format for documents reverts back to 2003 format. I will go to the Save settings and change it back, but it ultimately switches back again. I tried a repair, renaming the Normal.dot file and nothing seems to work. Any suggestions? Thanks! Tag: word online help error Tag: 120320
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    - "Microsoft Word has Stopped Working" - Intermittently On a new Vista Sp1 PC and new install of Office 2007 Pro, when I open Word, about 1 out of 3 times I get the message box: "Microsoft Word has Stopped Working" etc. When Word opens, it works fine. The other Office apps do not have the problem and work fine. Any thoughts on the cause will be appreciated. Tag: word online help error Tag: 120319
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    - Word Freezing When Inserting Picture via File Word (and actually Publisher also) will not allow me to insert a picture via a file. It will open the 'open file' box and then freezes. I have to shut down via ctrl/alt/del. This has been going on forever and I'm sick of it! I need it to work. I have windows xp professional. Just installed service pack three. Deleted my temp folders, cleaned up my registry. I don't know what else to do. I also deleted the data registry for word to see if that would work...it didn't. Could "My Documents", Desktop, etc just have too much 'stuff' in them and the dialogue box just times out when I try to insert via a file? Any help would be greatly appreciated! Tag: word online help error Tag: 120317
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    - word 2007 w/sp1 crashs, reinstalled, safemode, repair does not wor ok so i was opening a regular word document and my word 2007 keeps crashing, i tried running in safe mode and it crashed, tried repairing and repair was successful but word keeps crashing, i get the word 2007 splash screen then the crash error with the following details: Problem signature: Problem Event Name: APPCRASH Application Name: WINWORD.EXE Application Version: 12.0.6211.1000 Application Timestamp: 46d4a7df Fault Module Name: StackHash_7f5a Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000374 Exception Offset: 000b015d OS Version: 6.0.6001.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 7f5a Additional Information 2: 27920241e785c41f5e1037ae491959b4 Additional Information 3: 911c Additional Information 4: 3b54e1ecf693b45ea22cf24af727ae28 I am running windows vista ultimate on a 32bit platform, it was working fine and all of a sudden it does not work. i tried deleting the data key from the following location: \\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data and that didnt work either, same issue... can anyone please help. my other office products such as onenote and excel work perfectly. This happens weather i'm just opening word as an application or opening a actual document. Tag: word online help error Tag: 120316
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    - word shuts down and restarts without prompting Since 4/08, I have been using Windows 2007 Office Home and Studentwhich has worked fine until 3 weeks ago. Now I get an error message that 'word has stopped working' then the program closes and restarts. My documents are recovered, but I need to correct so that I don't have to redo work lost. Please help resolve this issue. Tag: word online help error Tag: 120312
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    - Word Document - 17 MB and Growing Hi Have a weird issue that is cropping up with a sensitive document. We are running Windows XP with SP2, and Office 2003 with SP2. Document in question was created in Word 2003, and currently sits at 31 pages. It is mainly text, and does not have a huge amount of graphics. Because it is a working document however, there have been many revisions, updates, etc made to it. What appears to be happening is that everytime it is saved, it gets bigger...regardless of changes. It finally gets to the point where it can take 20 to 50 seconds, just to open, due to the size on disk. At this point, we have to copy all the date, and place into a new word document. What is interesting is to compare the size. When I performed this procedure today, it dropped from 17MB to 204KB.....so I am at a loss as to why it appears so big, when it really isn't. The formatting on the document also goes weird. For instance, if you bulletpoint a sentence, it will bulletpoint the entire document, even though that was not selected. Any ideas on this one?? I am stumped. Thanks, Tag: word online help error Tag: 120307
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    - Word opening in Safe Mode We have updated one of our computers to Adobe 8.0 Standard. Since we have done this, we are not able to open Word without being in safe mode. We receive the following a pop up box: ******************************************** Microsoft Office Word has encounteered a problem & needs to close. We are sorry for the inconvenience. ___ Recover my work and restart Mircrosoft Word. ********************************************* Then we place a check in the recover my work and the following box comes up. ********************************************* Word failed to start correctly last time. Starting Word in safe mode will help you corect or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode. Do you want to start Word in safe mode? Yes No ************************************************* Any help would be greatly appreciated. -- Tammy Tag: word online help error Tag: 120304
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    - Word 2007 will not open existing doc docx files - other problems Double-clicking (or right click select open) a doc or docx file will cause Word 2007 to open, but then it goes to blank (no document, no new document). Word Options are not accessible. Opening Word 2007 first, then clicking Open, selecting a document (doc or docx) will load document. But Options still not available and mouse functions do not work. All other Office programs work. File associations are in place. Trusted sites includes all template, startup and document locations. Installed, uninstalled, registry cleaned, installed again... no changes. Problem started about first or second week of June 2008. SSD Tag: word online help error Tag: 120300
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    - help with Table Macro I am new into writing macros and scripts and I need help with a simple procedure. I have a word document that contains a table. The table has several rows and 7 columns. (The number of rows varies, but the columns are always 7) Within this table I need script that will have a certain word or phrase (for example: Available Float, which will always be in column 7). Once the word is found, I need the script to delete the whole row, and go to the next looking for the same ( loop ). I think I know how to do a macro to find the word, I just don't know how to continue to to the rest ( clear contents with the row, select the row and delete the row). Your help would be greatly appreciated. Thank you Tag: word online help error Tag: 120299
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    - Cannot display requested font, insufficient memory about 3 weeks ago, Word (home and student 2007) began to spit up the error "There is insufficient Memory of disk space. Word cannot display the requested font" and removes all fonts except calibri, and screws up the file somewhat. 1G memory free when using word, 30+G Hdd space free. it has gotten to the point where it is almost impossible to get any work done. it is now doing it every time i open word. I have tried reinstalling, twice. no effect. i have tried removing the pdf creator. no effect. uninstalling adobe reader had no effect. installing the latest adobe has not helped. updating printer drivers didnt fix the problem either. im completely at a loss, and the microsoft support system is refusing to work atm. Tag: word online help error Tag: 120298
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    - Error: 1706 (Word, or just in Windows?) (Well, I hope I am now posting in the correct place. I'm not used to doing this live/online, but from a newsreader, so if I'm not winding up where I should be, please feel free to give me a link to the right place!) Hi, A friend of mine asked me to help with a problem she has every time she starts Word. She gets a message that says: "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the Microsft Word 2002 disk and click OK." Then below this, it says, "Use source:" and the default is, "Works Suite Word CD or DVD." Hitting [CANCEL] gets the following message: "Error: 1706: Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see C:\Program Files\Microsoft Office\Office10\1033\Setup.hlp." I have checked online sources, as well as my own personal Guru (I'm *her* Guru - she comes to me with stuff *she* can't fix, but when *I* don't know something, I have another friend that *I* consult, who knows more than I do, IYKWIM.), and have come up with no answers that pertain to this particular situation. Since this happens EVERY SINGLE TIME SHE OPENS WORD, it's naturally driving her a little batty, as it would me. Here's how my friend explains what she did that seemed to have triggered this problem: ************************************************************ There is an option in Windows that lets you download East Asian fonts. I did this so I could read Japanese kanji characters. It was apparently successful, but now, every time I try to run Word, I get a notice that I have to put the "Word 2002" disk in. I then hit CANCEL, and the computer says something like, okay, then let me configure Word -- and then it brings up Word and lets me in it. You'd think that having done this once, it wouldn't need to do it again. Oh, no, my friend. It goes through this rigamarole every single time I run Word. Please make it stop. In case it helps, here's what I did to download the fonts. (Basically, it's Start, Control Panel, Regional and Language Options, Add other languages, Install Files for East Asian Languages.) There were two "tips" in the instructions that said: (1) "During the process, you may need to insert the XP CD so the relevant files can be copied across to your computer." (2) "A typical Windows XP CD will have a folder on the disk called "i386." This entire folder can be copied to the hard drive and then can be referenced for anything needing the WinXP Disk. When a program asks you for the CD, select the path on the hard drive where you copied this folder to." ************************************************************ Is there anyone out there who either has had this problem or has something I can try short of uninstalling Word/Works 2002 and getting and installing Office 2007, and preferably not messing with the registry, if at all possible? (I've done this, but only with my Guru on the phone and ONLY on my OWN PC - i.e., if I screw up, it's only MYSELF that suffers, IYKWIM!) Oh, Just In Case, she's running WinXP, Service Pack 2, on a Pentium 4 @ 3GHz, with 1Gig of RAM. Thanks! SueMichele Tag: word online help error Tag: 120295
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when I use word 2003 online help - it calls up this page on IE and it does
not work ? why?

http://office.microsoft.com/assistance/hfws.aspx?AssetID=HP051894831033&CTT=1&Origin=EC010227221033&QueryID=2QiDtneQz0&respos=1&rt=2

thanks

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RE: word online help error by anupt

anupt
Fri Jul 04 03:50:01 PDT 2008

As you are saying that IE opens fine after clicking on the link, there should
not be a problem with your word. Maybe, you should check your Internet
Explorer security settings
--
Regards,
Anup

"Duncan" wrote:

> when I use word 2003 online help - it calls up this page on IE and it does
> not work ? why?
>
> http://office.microsoft.com/assistance/hfws.aspx?AssetID=HP051894831033&CTT=1&Origin=EC010227221033&QueryID=2QiDtneQz0&respos=1&rt=2
>
> thanks

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RE: word online help error by Duncan

Duncan
Fri Jul 04 08:11:01 PDT 2008

For some reason its all working OK today - most strange - probably a
microsoft site issue

"Duncan" wrote:

> when I use word 2003 online help - it calls up this page on IE and it does
> not work ? why?
>
> http://office.microsoft.com/assistance/hfws.aspx?AssetID=HP051894831033&CTT=1&Origin=EC010227221033&QueryID=2QiDtneQz0&respos=1&rt=2
>
> thanks

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