Suzanne
Thu Dec 18 08:24:42 CST 2003
Depending on how you "created" the new Normal.dot, you may have caused
further problems. Documents are made by fools like us, but only Word can
make Normal.dot. <g>
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site:
http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
<anonymous@discussions.microsoft.com> wrote in message
news:04ed01c3c543$a92dfd30$a101280a@phx.gbl...
> and as if by magic, it all worked again!
>
> thanks terry!
>
> i had actually just done that (really i created a new
> normal.dot and then pasted it in) and jumped on to check,
> and there, you in all your clairvoyance, had managed to
> solve my problem as well!
>
> have a happy holiday season, and thanks again!
>
> rog-
>
> >-----Original Message-----
> >Roger
> >
> >It does help to know which version of Word and Windows
> you are using... but
> >being a practised clairvoyant, the problem is the
> normal.dot belonging to
> >the Administrator Profile is corrupt. It will be in the
> Documents & Settings
> >folder under the appropriate user profile under
> Applications, Microsoft,
> >Templates. Find the corrupt normal.dot and rename it as
> normal.bad.
> >
> >--
> >Terry Farrell - Word MVP
> >
http://www.mvps.org/word/
> >
> >"Roger Hobby" <rogerhobby@noos.fr> wrote in message
> >news:097e01c3c347$16dd92e0$a001280a@phx.gbl...
> >for some reason or other, word will no longer open when i
> >use my primary administrator profile. When i try to open
> >it it opens the initial word window, then gives me an
> >error message stating that Word has encountered an error
> >and will now close. do i want to send the error report?
> >
> >when i first sent teh error report it said there was an
> >update to fix this. i installed the updates, but it still
> >doesn't work. now after sending the error report it does
> >nothing.
> >
> >when i tried to use the online support option i couldn't
> >enter the license since i can't get in to word to find
> it!
> >
> >the other profiles on this machine have no problem with
> >word, only my profile. this has started very all of a
> >sudden. any ideas???
> >
> >rog-
> >
> >
> >.
> >