jmparmelee
Tue Jul 01 13:54:40 PDT 2008
On Jul 1, 12:47=A0pm, "Terry Farrell" <terryfarr...@msn.com> wrote:
> There is something seriously wrong if Word is giving that error in Safe
> Mode.
>
> If you have renamed normal.dotm as normal.xxx, when Word runs next time, i=
t
> will create a new normal.dotm. But from what you say, Word won't run so it=
> has not created a new normal.dotm. Don't worry about that at the moment
> because that is a symptom and not the cause.
>
> To make sure that it isn't temp files causing the problem, you need to
> navigate to your temp folder. Where this is depends on your OS, but in Vis=
ta
> it is C:\Users/username/App Data/Local/Temp. With all applications closed
> and after a fresh boot, this folder should be empty. Delete everything in
> it.
>
> However, I think there is something else at work here. Go to the Control
> Panel, Programs and Features and right-click on Microsoft Office 2007 and
> select REPAIR. Follow the on screen prompts. Reboot and test Word again.
>
> Terry
>
> "sunny" <su...@discussions.microsoft.com> wrote in message
>
> news:FBFC00AF-89CA-4A5F-B791-60DF3639E30F@microsoft.com...
>
> >I also tried doing a search with "*.tmp;~*.do?;~*.wbk" so i can delete an=
y
> > temp files but that search came up with NO files also
>
> > "sunny" wrote:
>
> >> Terry,
>
> >> 1. when i start word with any doc or docx or just word as an applicatio=
n
> >> it
> >> crashs, then when i open it a second time it says last time word crashe=
d
> >> would you like to start in safe mode, then on the third try it asks me
> >> the
> >> option to repair. then repeats this cycle
>
> >> 2. when i type winword /a it tells me word failed to launch last time y=
ou
> >> ran it and running it in safe mode might help, i say yes and it crashs,=
> >> then
> >> i try winword /a again and it tells me word failed to start in safe mod=
e,
> >> do
> >> you want to start in detect and repair mode.
>
> >> 3. under printers i have adobe PDF, fax, microsoft xps document writer,=
> >> dell
> >> laster printer 5100cn pcl6, microsoft office document image writer, sen=
d
> >> to
> >> onenote 2007
>
> >> 4. normal.dotm has been renamed, but i dont see a new one created, i di=
d
> >> a
> >> regular search. =A0i see 2 normal.dotm and another one for outlook.dotm=
or
> >> something to that effect, i should see a 3rd one since i renamed the
> >> original
> >> one right? =A0what can i do? do you know the exact location it is in, i=
> >> have
> >> vista ultimate running with office 2007 installed, i tried going to
> >> application data and some directores but it keeps telling me i dont hav=
e
> >> rights but i'm admin... other than this i think we're out of options,
> >> your
> >> thoughts?
>
> >> Thanks again,
> >> Sunny
>
> >> "Terry Farrell" wrote:
>
> >> > Please clarify my understanding of what you are saying: when you star=
t
> >> > Word
> >> > in Safe Mode from Start, Run, you get an error message saying that th=
e
> >> > last
> >> > time you started Word it failed and would you like to start in Safe
> >> > Mode?
> >> > That cannot be correct.
>
> >> > Are you sure that you are typing in EXACTLY what I wrote including th=
e
> >> > space
> >> > between 'winword' and the '/a'?
>
> >> > Have you got a locally installed compatible printer driver? Without a=
> >> > compatible printer driver, Word won't start except in Safe Mode.
>
> >> > Have you tried renaming normal.dotm to normal.old?
>
> >> > Terry
>
> >> > "sunny" <su...@discussions.microsoft.com> wrote in message
> >> >news:B8A4ACD0-DE0B-4E44-8580-3D657C2538EC@microsoft.com...
> >> > > Terry,
>
> >> > > i tried that also, sorry forgot to write that, it doesnt work, it
> >> > > follows
> >> > > the same format of crashing and informing you the last time word
> >> > > tired to
> >> > > start it failed and if you would like to start in safe mode.
> >> > > Anything
> >> > > else
> >> > > you can think of? =A0it's weird cause xcel and the rest of the prog=
rams
> >> > > start
> >> > > properly, i was thinking about disabling some add-ins but i cant ev=
en
> >> > > get
> >> > > into word to look into it's options and such, i also ran the office=
> >> > > diagnostics and it came up with nothing also and passed on every
> >> > > check :-(
>
> >> > > thanks
>
> >> > > "Terry Farrell" wrote:
>
> >> > >> From Start, Run, type in
>
> >> > >> winword /a
>
> >> > >> and press enter. Does Word start correctly to a blank document now=
?
>
> >> > >> If it starts now, see the following FAQ for help diagnosing the
> >> > >> problem:
>
> >> > >>
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm
>
> >> > >> Terry
>
> >> > >> "sunny" <su...@discussions.microsoft.com> wrote in message
> >> > >>news:E03D5F69-0A10-45AF-98BE-0BFD24C73815@microsoft.com...
> >> > >> > This happens all the time, with any word document in format .doc=
> >> > >> > or
> >> > >> > .docx
>
> >> > >> > First it pops up with the Microsoft office word has stopped
> >> > >> > working,
> >> > >> > check
> >> > >> > online for a solution and close the program or close the program=
> >> > >> > option,
> >> > >> > both
> >> > >> > options just close the document, when i click view problem detai=
ls
> >> > >> > i
> >> > >> > get
> >> > >> > the
> >> > >> > error i pasted before.
>
> >> > >> > Then i choose to close the document, then i get another pop up
> >> > >> > that
> >> > >> > says
> >> > >> > "windows cannot find 'c:\(Filename)'. =A0Make sure you typed the=
> >> > >> > name
> >> > >> > correctly
> >> > >> > and then try again. =A0i click ok to this and try to open the
> >> > >> > document
> >> > >> > again,
> >> > >> > it tells me last time word failed to start to run in safe mode,
> >> > >> > when i
> >> > >> > say
> >> > >> > yes to safe mode, it still crashs, if i say no to safe mode and
> >> > >> > boot
> >> > >> > regular
> >> > >> > it also crashs, after the third time i try to open it or any oth=
er
> >> > >> > document
> >> > >> > it says safe mode did not work prior please perform a repair, so=
i
> >> > >> > do
> >> > >> > that
> >> > >> > and still no win. =A0i've uninstalled, reinstalled, with or with=
out
> >> > >> > service
> >> > >> > pack, removed the registry key for office12, and nothing at all
> >> > >> > works,
> >> > >> > what
> >> > >> > can i co?
>
> >> > >> > "Terry Farrell" wrote:
>
> >> > >> >> Is it with just that one document or does it happen with any
> >> > >> >> document
> >> > >> >> at
> >> > >> >> any
> >> > >> >> time?
>
> >> > >> >> --
> >> > >> >> Terry Farrell - MSWord MVP
>
> >> > >> >> "sunny" <su...@discussions.microsoft.com> wrote in message
> >> > >> >>news:104D0DE4-9CA8-4030-A29E-FAEACCBE38EB@microsoft.com...
> >> > >> >> > ok so i was opening a regular word document and my word 2007
> >> > >> >> > keeps
> >> > >> >> > crashing,
> >> > >> >> > i tried running in safe mode and it crashed, tried repairing
> >> > >> >> > and
> >> > >> >> > repair
> >> > >> >> > was
> >> > >> >> > successful but word keeps crashing, i get the word 2007 splas=
h
> >> > >> >> > screen
> >> > >> >> > then
> >> > >> >> > the crash error with the following details:
>
> >> > >> >> > Problem signature:
> >> > >> >> > =A0Problem Event Name: APPCRASH
> >> > >> >> > =A0Application Name: WINWORD.EXE
> >> > >> >> > =A0Application Version: 12.0.6211.1000
> >> > >> >> > =A0Application Timestamp: 46d4a7df
> >> > >> >> > =A0Fault Module Name: StackHash_7f5a
> >> > >> >> > =A0Fault Module Version: 6.0.6001.18000
> >> > >> >> > =A0Fault Module Timestamp: 4791a7a6
> >> > >> >> > =A0Exception Code: c0000374
> >> > >> >> > =A0Exception Offset: 000b015d
> >> > >> >> > =A0OS Version: 6.0.6001.2.1.0.256.1
> >> > >> >> > =A0Locale ID: 1033
> >> > >> >> > =A0Additional Information 1: 7f5a
> >> > >> >> > =A0Additional Information 2: 27920241e785c41f5e1037ae491959b4=
> >> > >> >> > =A0Additional Information 3: 911c
> >> > >> >> > =A0Additional Information 4: 3b54e1ecf693b45ea22cf24af727ae28=
>
> >> > >> >> > I am running windows vista ultimate on a 32bit platform, it w=
as
> >> > >> >> > working
> >> > >> >> > fine
> >> > >> >> > and all of a sudden it does not work.
>
> >> > >> >> > i tried deleting the data key from the following location:
>
> >> > >> >> > \\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
>
> >> > >> >> > and that didnt work either, same issue... can anyone please
> >> > >> >> > help.
>
> >> > >> >> > my other office products such as onenote and excel work
> >> > >> >> > perfectly.
> >> > >> >> > This
> >> > >> >> > happens weather i'm just opening word as an application or
> >> > >> >> > opening a
> >> > >> >> > actual
> >> > >> >> > document.
It looks like this has to do with the Dell 5100 series drivers. I
uninstalled the Dell printer and it worked again. After that I
removed my 5110 drivers from the Server Properties and installed my
Dell 5110cn with the 5100 series drivers in Vista and it worked okay.
Hope this helps.
Justin