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    - Word Attachments won't Open from Outlook I'm running Office 2002 with Windows XP Pro. Periodically, I have a problem where Word attachments will not open when double clicking on the attachment from an Outlook email. Word begins to open, but then gives an application error and closes. I apologize that I don't have the exact error message, I will be sure to get it next time. Once the error occurs the first time, it will never open another Word attachment until the "fix" below is performed. Once the "fix" is performed, than the system will operate normally for sometimes 2 days, and sometimes 2 months, and then the issue will arise again. Some observations on the system: 1) Norton Antivirus 2002 is installed, and is updated, and the system has been scanned on several occasions with nothing found. 2) Normal.dot file is occasionally appearing to be corrupt when the problem occurs - it has been as large as 145K rather than the usual 25-35K. Deleting it and allowing Word to recreate it brings it back to "normal" size until the next time. 3) I have noticed that on this system, Normal.dot is showing a new date (and time) modified EVERY time that Word is closed. I have verified that this is not normal behavior for Office 2000, but have not verified it as normal or abnormal for Office 2002, as I do not have that version running on any other computer - can someone advise if this is normal? The "Fix": 1) Close Outlook 2) Open any Word Document - at this time, Word gives several Recovery Document Errors. Answering "OK" to all of these will clear them. 3) Close Word 4) Open Outlook and all attachments work as normal. 5) Deleting Normal.dot at this time "seems" to discourage the problem from coming back for a longer period of time, but this is unproven theory. So, sorry for the long involved post, but this problem has been reoccurring for several months, and it is extremely frustrating - I would appreciate any help that anyone can give. Thanks, Laura Tag: windows installer Tag: 62680
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    - **4th time: Heeeeeeeeeeeeeelp! I've posted this 3 times before, but never got an answer. Hope someone can help. I'm using XP Home and Word 2000. Periodically (at least once a day), I get a save error. It happens only on documents that I am editing. The error is: "Word cannot complete the save due to a file permission error (D:\...\[document name] ...) D is a parition on the hard drive. I have Word configured to always make a backup. What's going on here and what should I do? -- < : )))) >< Caught In The Net Tag: windows installer Tag: 62679
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    - Blinking dialog When I open a word document and try to print it the top box blinks and won't let me do anything. I get the message, "You cannot close Microsoft Word because a dialog is active. Switch to Microasoft Word first and close the dialog" Any one have anu suggestions? Thanks. Tag: windows installer Tag: 62678
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    - App Errors when Opening Word Doc Attachment in Outlook I'm running Office 2002 with Windows XP Pro. Periodically, I have a problem where Word attachments will not open when double clicking on the attachment from an Outlook email. Word begins to open, but then gives an application error and closes. I apologize that I don't have the exact error message, I will be sure to get it next time. Once the error occurs the first time, it will never open another Word attachment until the "fix" below is performed. Once the "fix" is performed, than the system will operate normally for sometimes 2 days, and sometimes 2 months, and then the issue will arise again. Some observations on the system: 1) Norton Antivirus 2002 is installed, and is updated, and the system has been scanned on several occasions with nothing found. 2) Normal.dot file is occasionally appearing to be corrupt when the problem occurs - it has been as large as 145K rather than the usual 25-35K. Deleting it and allowing Word to recreate it brings it back to "normal" size until the next time. 3) I have noticed that on this system, Normal.dot is showing a new date (and time) modified EVERY time that Word is closed. I have verified that this is not normal behavior for Office 2000, but have not verified it as normal or abnormal for Office 2002, as I do not have that version running on any other computer - can someone advise if this is normal? The "Fix": 1) Close Outlook 2) Open any Word Document - at this time, Word gives several Recovery Document Errors. Answering "OK" to all of these will clear them. 3) Close Word 4) Open Outlook and all attachments work as normal. 5) Deleting Normal.dot at this time "seems" to discourage the problem from coming back for a longer period of time, but this is unproven theory. So, sorry for the long involved post, but this problem has been reoccurring for several months, and it is extremely frustrating - I would appreciate any help that anyone can give. Thanks, Laura Tag: windows installer Tag: 62677
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    - Does not open word file. Everytime I try to open this document I get the error: The document name or path is not valid. Try these suggestions. *Check the file permissions for the document or drive. *Use the file open dialog box to locate the document. This file is on a floppy disk. I checked for the permission and did the file open dialog thing and still I got the same error. Please let me know about any other things I could try. Thank you. Tag: windows installer Tag: 62673
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    - header and footer I have created a template using excel then copy and paste the cells into a word document with a header and footer applied. When I pasted the cells it created 2 pages and therefore applied the header and footer to page 2. I have since decreased the number of cells to fit on 1 page. I still have a page 2 in my document with a header and footer. Is it possible to delete page 2 of my document? Tag: windows installer Tag: 62672
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    - emailing through word Office XP When clicking the e-mail in word, tells me that the e- mail envelope error. Also same error when trying to view Recipient done a detect & repair reinsatalled OutLook etc Tag: windows installer Tag: 62666
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    - Ongong problem in Word I have a problem which has been ongoing for months and I believe this problem is related to WORD. When I go to MY DOCUMENTS file and open a folder or document, something strange happens when I close (X) the file. Another distorted version of the foldor/document name appears in MY DOCUMENTS. Is is always the same as the file name that I just opened and then closed, but the first two file name digits are replaced by ~$. For example, whenever I open and then close a file named "Personal", another (2nd) distorted version ot Personal appears as ~$ersonal. Then things get locked up and weird messages come up unless I first delete ~$ersonal. When I delete the ~$ versions, the go directly to my Recycle Bin and store up until deleted from the bin.I hope I have not confused you; any suggestions? thank you Tag: windows installer Tag: 62664
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    - Error in my Word document!! HELP!! I have recently finished a larger report on Word but when I went to print it I got an error that read: -Dr.Watson for Windows NT- "An application error has occured and an application log is being generated. WINWORD.exe Exception:access violation (0xc0000005),Address: 0x301e4f1f". ...and then it kicks me out of Word. This only happens with this particular file, no others so it must be an error in my document(?). I tried to "save as" under another name but the error carries through. At some instances when I try to save it will come up with the same error and kicks me out of word. I tried to copy and paste the document to another new document but it won't even pastebecause I instantly get kicked out! I have photographs, Table of contents and List of figures (which is created by "comments" below the pictures). I have tried deleting the photographs and then printing but the error still occurs. I've tried everything I can think of, can anyone help me?! Tag: windows installer Tag: 62662
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    - 2 versions of word does anyone know if you can put 2 versions of Word on one computer.......One is a new XP laptop with word(2000 with XP upgrade) on it and I want to add an old version of word97 onto the XP laptop. Is that possible? Tag: windows installer Tag: 62660
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    - User Permissions On XP how can you see the user permissions. My problem with Word may be linked to this? Thanks for any help Tag: windows installer Tag: 62655
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    - File Extensions How can you see the file extensions in Windows XP? Like *.doc is WORD, what is used for the WORK programs? Thanks. Tag: windows installer Tag: 62654
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    - Word Will Not Open I was working with 2 documents, cutting and pasting from one to another when all of a sudden I got a window asking whether I wanted to save changes to Normal(?) I said 'no' and then I lost WORD, cannot open application or any documents. I get error message that "Microsoft Word for Windows has encountered a problem and needs to close" I sent the error and was told to download office updates 3 - I did - still get same error. I tried repair, installed and unistalled and still the error. Please help. Aside, other users on this computer can get Word with no problem, it is my sign-on (administrator) that cannot. Tag: windows installer Tag: 62653
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    - Unable to open Word document in Windows Explorer I have a user who is unable to open a Word 2002 from Windows Explorer. She is able to get to the document within Word, but not through Explorer. Any ideas?? Tag: windows installer Tag: 62649
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    - Make Word open other file types I have just been upgraded to Windows XP/Word 2002 (10.4219.4219 sp2). I handle a wide range of file types which I had previously been able to open easily in Word from Explorer using "open with". Now, with the new, "improved" version, I only get a message saying that my file "is not a valid Win32 application". I have changed the file associations that set which program starts when you open a file. Unfortunately, Word does not trust my judgment and I still get the error. I can still open these files without problems if I open Word and then do "File, Open". But, it is considerably less convenient to do it this way. If anyone knows a way around this new dummy-proof feature, I would greatly appreciate it. (Other than renaming all documents to ".doc") Thank you. Tag: windows installer Tag: 62637
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    - Phantom file The last time I was in Word, it crashed and I thought I had lost the file I was working on. I created it again and saved it to disk. Today when I went back to Word and clicked on the shortcut, it opened the file I thought I had lost. The same thing happens if I click on the new document icon. I have tried searching for it to delete it but search does not come up with anything when I searche it by either name that shows up for it (Document1 or a name derived from information on the first line). I have also tried saving the file and then deleting it but it still shows up every time I open a new document. Does anyone know how to get rid of it? This file was formatted differently than usual so every time this opens as a new file, I have to reformat each new document. Thanks to anyone who can help. Tag: windows installer Tag: 62633
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    - Word 97 claims it is opening a duplicate copy I've just upgraded from Windows 98 to Windows 2000 and when I open up a Word document from the desktop by double clicking, I receive an error message saying the file his already opened by myself asking if I would like to open a copy. If I open the document from inside of Word, then I don't have this problem. I'm having the same problem with Excel. Many Thanks in antcipation of help -- kind regards peter lawton Tag: windows installer Tag: 62632
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    - Word (Works 6.0) fails to open Sysyem Infor: 9x Platform Windows Me 4.90 I.E 5.5 Works Suite OS Pack M.S. 6.0 HP Desktop 7940 Problem: Works fails to open properly, Works "Pop UP" appears but application does not load. Double clicking in My Computer, Programs MS Works, results in the error message "To run the works set up program, double click the set up icon on the "Works CD". Application was pre-installed on computer. Also unable to locate various Works exe files including, wkfud.exe. and wkDetect. exe. Any help woud be greatly appreciated. Rick Fenlon Columbus, Ohio Thanks in Advance Tag: windows installer Tag: 62631
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    - Safe mode disable? Word (office 2002 SP1)is constantly opening in safe mode. I want to disable it. How can I do it? Please reply to joshi_nikhil@hotmail.com thanks in advance Tag: windows installer Tag: 62629
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    - PDF problem I have just moved everything to a new hard drive, and am now getting an error message (in Word 2000) about a missing PDF file. I have checked the file allocations and see no references to Adobe or PDF. Does anyone know why this is happening? Thanks in advance, -- Dave Tag: windows installer Tag: 62628
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    - Word won't open All applications such as Excel, Access, Outlook work fine EXCEPT for Word. Whenever I start Word, a menu bar appears requesting SEND ERROR REPORT or DON'T SEND. Word asked to start in safe mode but this won't work. Then it activates DETECT AND REPAIR but after going through this process, Word still doesn't start up. already update Service Pack 1 and 2 but Word still doesn't want to start up. Please help. Tag: windows installer Tag: 62627
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    - VBE6.DLL error Windows 98 Version 4.90.3000 WINWORD.EXE caused fault #c0000005 in VBE6.DLL at address 0197:6504eaf1 Registers: EAX=00000000 CS=0197 EIP=6504eaf1 EFLGS=00010206 EBX=0047ae1c SS=019f ESP=0062ded4 EBP=0062e150 ECX=00000438 DS=019f ESI=0048c37c FS=151f EDX=004c8894 ES=019f EDI=00000000 GS=0000 Bytes at CS:EIP: 89 1c b8 5f 5e 5b c2 08 00 83 ec 28 53 55 56 57 Stack dump: 00000000 0062e178 0062e60c 650376f9 0062e178 00000000 00000438 00000000 0062df28 6502f975 0062df00 00000000 0062df90 0062dfa8 0062df10 00000000 What can I do with this. The program aborts, have reinstalled several times with no installation errors reported. Do I have to program my own word processor? I would appreciate you advice and comments. Tag: windows installer Tag: 62621
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    - Word 97 to PDF to Word 97 I received a document in PDF fromat that had been converted from Word 97. I used Adobe Acrobat Pro V6 to convert it back to Word 97. Now when I try and edit the file, it freezes after a few minutes, and I get the following error message: WINWORD caused an invalid page fault in module WINWORD.EXE at 0167:3000aba8. Any clues? Tag: windows installer Tag: 62609
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    - Recorded Macro won't change font or font size Word 2002 I record a macro. I change portrait to landscape, font color, font name and font size. When I run the macro everything changes but font and font size. If I edit the macro using visual basic, I find that those two changes are not recorded. If I manually add them, then the macro works. I have this problem at home and at work. Tag: windows installer Tag: 62601
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    - word 2002 ask fields repeating! anyone? I have a template that asks a series of questions, and since converting from win98/word97 to win2k/word2002, most of the questions repeat 4-5 times. It transfers to the document ok, but there should be a way to make it only ask once. Any suggestions? Tag: windows installer Tag: 62592
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    - HELP! Strange Word Problem every time i open word 2000, i get a message that is not a normal system warning. it says... 'the system is dangerously low in resources!' it then asks me to shut down a program. once i click yes, it asks to close another, and another, and another...and freezes the rest of the computer. only way out is to restart. problem is, i've got tons of free memory on my computer, so this shouldn't be a problem. can anyone help? Tag: windows installer Tag: 62589
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    - * URGENT * URGENT * File-SendTo-Email Recipient... If I can't get this resolved by the end of today, we're going to have to move away from Word 2000 altogether. I'm consistantly receiving an application error when in Word when attempting a SendTo function... SendTo: Mail recipient as attachment. I say the error is unknown simply because the error doesn't bother to identify itself...it simply states there has been an application error and Word closes. The only way I could figure out to get any kind on info on is was to have DrWatson running while encountering the error. That was successful...only, how do I interpret the log and dump file or who can I send them to for translation? Thanx. P.S. I've even taken the machine completely down, reinstalled the entire operating system, all drivers, and all applications over again twice-over, but still receiving this same error message. Keep in mind the message doesn't happen consistently, but randomly. Tag: windows installer Tag: 62588
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    - HELP!!!! Protected Document I have a document that has benn protected with a password and I need to make some changes to it and no one knows what it may be. Is there any way to diable this options or crack the password? Help!!!! Micah Tag: windows installer Tag: 62577
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    - Restore from a floppy In trying to restore to word 2002, windows xp, my files from word 2000, windows 98, i am seeing a message that states "unrecognized data". The file extenstion on my back disks is not the one listed on the menu, but is listed if I click all files. The extenstion is .qic. How can I restore these files to my new system George Tag: windows installer Tag: 62576
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    - playing music CD and using Word Processor When I'm playing a music CD and simultaneously working in Word Processor, an error message frequently pops up, data is lost, an error message is sent to Microsoft, and the Word program shuts down. I thought the two programs were compatible; aren't they? Tag: windows installer Tag: 62568
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    - Word XP and Win XP copy/paste problem When copying from one document to another and saving the document word shuts down closing all other documents without saving any of them. If anyone can help I would greatly appreciate it. Both Word and Windows are full patched Tag: windows installer Tag: 62566
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    - three pages open at once! How can I fix this problem? When I open Microsoft Word, three pages open at once. Normally it only opens one at a time, but now it opens three at a time. How do I reset the settings in Word to make it open only one page at a time? Tag: windows installer Tag: 62561
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    - Cannot open Word. Have same problem as brian and jeanne posted on August 6th. I have struggled for at least 3 days to get my Word to open but when I try, everything freezes and I have to reset my computer. Am even unable to sign out properly. Tag: windows installer Tag: 62559
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    - Runtime error I am using Word 2000 and after I have been working on a document for a while I get a runtime error.My only option is to click ok and then it closes with no option to save the material. What causes this and how do you fix it? I have Windows XP. Tag: windows installer Tag: 62558
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    - MS Word 2000 9.0.270 seems to cause disconnect from server Opening or printing a word document or just opening Word seems to cause a disconnect from my ISP. Is there a common cause for this? I haven't seen a FAQ or article addressing this but may have overlooked some. Please let me know if anyone knows how to fix this. Window ME operating system with Internet Explorer 5.50.4807.2300. Thanks Tag: windows installer Tag: 62553
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    - can not open word when I try to open word from any area, desktop, start menue to program to word, from explorer, word screen comes up but then I get.....has performed illegal oporation and will be shut down. when I close that message, the word screen closes also. The only way I can use word is from the disk but not from onboard the computer. The following is the details from that error message..... WINWORD caused an invalid page fault in module VBE6.DLL at 015f:6504eaf1. Registers: EAX=00000000 CS=015f EIP=6504eaf1 EFLGS=00010202 EBX=0045c590 SS=0167 ESP=0062ded4 EBP=0062e150 ECX=00000438 DS=0167 ESI=0045c14c FS=10e7 EDX=0044d2e8 ES=0167 EDI=00000000 GS=0000 Bytes at CS:EIP: 89 1c b8 5f 5e 5b c2 08 00 83 ec 28 53 55 56 57 Stack dump: 00000000 0062e178 0062e60c 650376f9 0062e178 00000000 00000438 00000000 0062df28 6502f975 0062df00 00000000 0062df90 0062dfa8 0062df10 00000000 Tag: windows installer Tag: 62552
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    - Locked for edit? how do i unlock a document that is "locked for edit?" Tag: windows installer Tag: 62549
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    - Why do I get this error msg: WINWORD.exe Exception: access violation (0xc000000 when you insert a Hyperlink: I browse to the file then click ok and I get this message: An application error has occurred and an application error log is being generated. WINWORD.exe Exception: access violation (0xc0000005), Address: 0x306eed2d I try reinstalling word97 also service pack. This problem happens in windows NT 4 Machine what can I do to fix this? Cesar Tag: windows installer Tag: 62548
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    - Text Box I have a fellow teacher who has Microsoft Word 2000 on his laptop. On a recent logon he noticed a text box in his document. The text box cannot be removed permanently. It can be removed once the document loads up, however if you close Word and reopen it, the box reappears. Could you please advise me of how I can resolve his problem. We want to remove it indefinately. Tag: windows installer Tag: 62546
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    - Word 2000 hangs intermittantly A coworker describes the problem like this: Word 2000 will sometimes hang when printing or saving a document. She also says a dialog comes up that says "Word is preparing background..." She must then terminate the application and lose whatever changes were made. Since this is not an error that I can make happen at will, I can't be any more specific, but I have never heard of the phrase "Word is preparing background" before. This is a fairly new Dell PC running WinXP. The System Event Viewer confirms that winword.exe does indeed hang when she says it does, but it isn't very helpful beyond that. Anybody out there have ideas? I'd sure like some help! Thanks, Mike Tag: windows installer Tag: 62534
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    - File not available I recently started receiving the same error (file ... is not available) when attempting to open an existing word (.doc) file. I did not recently install any updates Tag: windows installer Tag: 62533
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    - ERROR: OLEAUT.DLL out of date Using Office 2000 Pro SR1 Began receiving the following error OLEAUT.DLL out of date This program requires a newer version. Then receive Visual Basic Environment could not be initialized. Been using the same app for some time. Does any one know what happened and mor important how do I fix It. TIA Ed Krok Tag: windows installer Tag: 62531
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    - Hyperlink doesn't work in Word When I click on a hyperlink it says unable to open file. no application registered for this file. Tag: windows installer Tag: 62530
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    - opening word docs I try to open a word doc, which all .doc files have the word icon on them, it opens the word program, but give an error... 'Word cannot open the document. Try one or more of the following: *On the File menu, click Open to open the document. *Make sure the document has a .doc extension.' So I try to open in through word and it works. Why can't I do it through Explorer? Tag: windows installer Tag: 62529
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    - Object could not be found When using terminal services, I am attempting to "Send to a Mail Recipient (As Attachment)" and I am getting an "Object Cannot Be Found" Error followed by "Word could not send mail because of MAPI Failure: Unspecified Error." I have both outlook and word open when attempting to send and outlook is my default email program. Any ideas on how to correct this? Tag: windows installer Tag: 62527
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    - MS Security Update causes word open problems? When I try to open a Word attachment from within Outlook I get the following Outlook error message: Outlook : The system cannot find the file specified Then Word launches with this error message: Word: The document name or path is not valid. Try these suggestions: * Check the file permissions for the document or drive. * Use the File Open dialog box to locate the document. (path\file name) The "Web Info" button on the error message window sends me to KB article 224016. But none of the scenarios there are relevant to my situation. My speculation is that a recent MS Security "Update" that deals with openning "unsafe" shortcuts messes with Word's mechanism for openning real, legit documents. Am I totally wrong? Dear Suzanne, the hyperlinks you provide are useless and you do not stay long enough to reply to the new posts to the problem thread..... Sorry. Tag: windows installer Tag: 62519
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    - Toolbars that have disappeared Am running Word from Office 2000 on Win 98. Starting a week ago, for no apparent reason, I no longer have any tool bars or pull-down menus along the top of a blank Word page. Obviously this seriously limits my ability to manipulate a document. I have repaired and re-installed Office 2000 several times to no avail. I must be missing something. Any suggestions on how I can restore tool bars etc.? Please advise. Many thanks. Tag: windows installer Tag: 62515
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    - Word 2000 won't start I'm running a Pentium III 900mhz / 128MB RAM / 40GB H/D with Windows ME. I recently tried to add some components from Microsoft Office (Like MONEY etc) and now, all of a sudden, Microsoft WORD 2000 will not start. The Splash Screen comes on and the whole PC freezes. I've uninstalled/re-installed it several times, and I've ran the repair utilty 2-3 times, but it will not go beyond the initial WORD 2000 startup screen. I wonder if there is a way of completely removing ALL WorkSuite components, and just having WORD 2000, as that is the only application I am interested in using. Any ideas greatly apprciated. Tag: windows installer Tag: 62514
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    - word freezes, then crashes whenever i try to launch Word 2000, it freezes just after the little Word box appears indicating it has started. it used to give me an error message stating not enough memory to run application, would i like to shut it down?, but that doesn't pop up anymore. if i ctrl+alt+del, it won't let me end the program. instead, it just automatically shuts the pc down. not restarts, not an option or menu, just shuts down. i've tried repairing and re-installed the program using the original disks for Office 2000 that came with my pc, as well as scan-disk, etc. but nothing works. any ideas? ca Tag: windows installer Tag: 62512
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    - Language: Can't change Hello, I've got a template and documents that are not formatting nested tables correctly. They work fine for other users, so I suspect it has to do with my WinXP/Word XP settings. Reveal Formatting shows: =============================== Language (Complex) Arabic Saudi Arabia English =============================== The other people just show a language of English I've tried to change my language to English, but it doesn't change anything. Anyone else solved this, or heard of this before? Thanks, Bob Moran bob.moran@SSPAMtalsico.com Tag: windows installer Tag: 62511

every time I start wordXP windows installer opens and
proceeds to "preparing to install" so that word does does
start immediately

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