vbe6.dll error on exiting Word

Hi

When I close Word either by pressing the application close cross on
the top right hand corner of the app or by pressing the key ALT-F4, a
MS message is displayed prompting to save the file > click Yes. The
result is a Winword.exe crash and the message is on the vbe6.dll file.

I've had a look on the web.
a) in regards to the Adobe Acrobat file PDFMaker.dot I've removed all
instances of this file & the issue still occurs.
b) we dont have Norton anti-virus running - therefore the recommended
suggestions I cant apply. We run McAfee antivirus software.
We have Office2002 on Win2000.

any suggestions?
many thanks for help
Diana

Beth
Mon Nov 08 17:31:37 CST 2004

Did you rule out all other global templates and add-ins?

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~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
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"Diana" <diana_davidson@corrs.com.au> wrote in message
news:57837a9a.0411081337.67efb2b4@posting.google.com...
> Hi
>
> When I close Word either by pressing the application close cross on
> the top right hand corner of the app or by pressing the key ALT-F4,
> a
> MS message is displayed prompting to save the file > click Yes. The
> result is a Winword.exe crash and the message is on the vbe6.dll
> file.
>
> I've had a look on the web.
> a) in regards to the Adobe Acrobat file PDFMaker.dot I've removed
> all
> instances of this file & the issue still occurs.
> b) we dont have Norton anti-virus running - therefore the
> recommended
> suggestions I cant apply. We run McAfee antivirus software.
> We have Office2002 on Win2000.
>
> any suggestions?
> many thanks for help
> Diana

Suzanne
Mon Nov 08 18:40:24 CST 2004

See section 2(d) of http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Diana" <diana_davidson@corrs.com.au> wrote in message
news:57837a9a.0411081337.67efb2b4@posting.google.com...
> Hi
>
> When I close Word either by pressing the application close cross on
> the top right hand corner of the app or by pressing the key ALT-F4, a
> MS message is displayed prompting to save the file > click Yes. The
> result is a Winword.exe crash and the message is on the vbe6.dll file.
>
> I've had a look on the web.
> a) in regards to the Adobe Acrobat file PDFMaker.dot I've removed all
> instances of this file & the issue still occurs.
> b) we dont have Norton anti-virus running - therefore the recommended
> suggestions I cant apply. We run McAfee antivirus software.
> We have Office2002 on Win2000.
>
> any suggestions?
> many thanks for help
> Diana