Herb
Fri Mar 17 20:13:13 CST 2006
To me, it looks more like corruption, either in Normal.dot, a registry
entry, or perhaps in an add-in. Has the client tried the steps shown here?
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
--
Herb Tyson MS MVP
http://www.herbtyson.com
Please respond in the newsgroups so everyone can follow along.
"donnie" <donnie@discussions.microsoft.com> wrote in message
news:6903D39B-6CC8-44B7-86FC-F8C24032342D@microsoft.com...
> I have a client that is unable to use the file menu. dragging the cursor
> over it or clicking on it does nothing. he is still able to use the view
> and
> edit and other dropdown menus. to me it seems like a permission setting
> but
> i am unable to find a setting in office.
> any help is greatly appreciated
> thanks