TF
Tue Oct 03 14:09:54 CDT 2006
Well I am out of ideas. It certainly sounds like you have a corrupt install
of W97. I suggest that you do a full Scan Disk before removing and
reinstalling Office just to ensure that this isn't the symptom of an
imminent disk failure.
Terry
"David" <aaa@yahoo.com> wrote in message
news:urg7Euw5GHA.512@TK2MSFTNGP06.phx.gbl...
> Terry,
>
> Thanks for the suggestion but I get the same result that I have posted
> before.
>
> David
>
> "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
> news:eDiDfsv5GHA.3836@TK2MSFTNGP06.phx.gbl...
>> David
>>
>> What happens if you start in Safe Mode? From Start, Run, type in
>>
>> WinWord /a
>>
>> and press enter. Does it still abort?
>>
>> --
>> Terry Farrell - Word MVP
>>
http://word.mvps.org/
>>
>> "David" <aaa@yahoo.com> wrote in message
>> news:uMcz5Nv5GHA.2264@TK2MSFTNGP02.phx.gbl...
>>>I installed the HP Laser 4 driver and made it the default printer,
>>>rebooted, and launched word 97. There was no change in the symtoms.
>>>Before the BSD, word 97 and my psc 1315 worked fine.
>>>
>>> I am ready to remove office.
>>>
>>> David
>>>
>>> "garfield-n-odie [MVP]" <garfieldnodie@discussions.microsoft.com> wrote
>>> in message news:ugin7Sq5GHA.3960@TK2MSFTNGP02.phx.gbl...
>>>> My feeling is that Word is crashing because of a problem with your
>>>> normal printer driver. Word relies heavily on information from the
>>>> printer driver for page layout and pagination functions, so having no
>>>> printer in Word is worse than having a printer. Don't know what kind of
>>>> printer you have, but I suggest you install the driver for a HP
>>>> Laserjet 4 (it doesn't matter if you don't actually have one of those
>>>> to attach to your computer) and make it the default, and then see if
>>>> the crashing problem persists.
>>>>
>>>> David wrote:
>>>>> I only have one printer so I removed it and word still crashes. I
>>>>> then reinstalled the printer and the problem is still there.
>>>>>
>>>>> David
>>>>>
>>>>> "garfield-n-odie [MVP]" <garfieldnodie@discussions.microsoft.com>
>>>>> wrote in message news:uX07yXn5GHA.1200@TK2MSFTNGP02.phx.gbl...
>>>>>
>>>>>>Does the problem persist if you select a different default printer in
>>>>>>Start | Control Panel | Printers?
>>>>>>
>>>>>>David wrote:
>>>>>>
>>>>>>
>>>>>>>Thanks for the link.
>>>>>>>
>>>>>>>Word does not crash as soon as it opens. I can make it happen if I
>>>>>>>select a file to open, open it, and then as I use it, it crashes. If
>>>>>>>instead of opening it, I select the file and then click advanced,
>>>>>>>word crashes. If I open word but do not use it or open a file, it
>>>>>>>sits there fine with a white screen.
>>>>>>>
>>>>>>>I tried the following steps:
>>>>>>>1, does not apply;
>>>>>>>2 a, word crashes with the /a switch as described above;
>>>>>>>2 a i, renaming normal.dot did not fix it.
>>>>>>>2 a ii, the word startup path in tools/options is
>>>>>>>c:\...\office\startup. The file there is mscreat.dir. I renamed but
>>>>>>>no fix; same as above. When I try to modify the document file
>>>>>>>location in tools/options/file locations, the folder name window has
>>>>>>>an undeletable C. I can not change the default document file
>>>>>>>location. It says that folder C is not accessible. If I put in a
>>>>>>>folder name, it says that folder is not valid even when I type the
>>>>>>>path.
>>>>>>>2 b, did not help;
>>>>>>>2 c, does not apply;
>>>>>>>2 d, does not apply;
>>>>>>>3 does not apply;
>>>>>>>4 a & b, do not apply;
>>>>>>>4 c, there are no add-ins but when I open Templates and Add-Ins, the
>>>>>>>document template window has a N that comes back when I delete it,
>>>>>>>close T & A, and then reopen it.
>>>>>>>
>>>>>>>I have run AV, anti-trojan, and spyware s/w and have not found
>>>>>>>anything.
>>>>>>>
>>>>>>>What next?
>>>>>>>
>>>>>>>David
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>"garfield-n-odie [MVP]" <garfieldnodie@discussions.microsoft.com>
>>>>>>>wrote in message news:%23xmz6Ym5GHA.2264@TK2MSFTNGP02.phx.gbl...
>>>>>>>
>>>>>>>
>>>>>>>>Uninstalling/reinstalling doesn't usually help to fix Word problems.
>>>>>>>>Before you do that, try working through the troubleshooting steps at
>>>>>>>>
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .
>>>>>>>>
>>>>>>>>David wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>>WinXPsp2, word 97, and excel 97.
>>>>>>>>>
>>>>>>>>>Several days ago I got a BSD with the message "Stop 0x000000ed
>>>>>>>>>Uncountable_Boot_Volume." Rebooting, rebooting in safe mode, and
>>>>>>>>>command line did not help so I used my recovery disk. I have
>>>>>>>>>backups of my important files and I am trying to restore my
>>>>>>>>>computer setup to pre error status. I have used word 97 and excel
>>>>>>>>>97 with win 95, 98, and xp. It works fine for what I do. So I
>>>>>>>>>reinstalled both of them and excel works fine but word gives me the
>>>>>>>>>"application has encountered an error and must close" message. I
>>>>>>>>>have removed and reinstalled word but I get the same message. I
>>>>>>>>>then removed word, ran disk error check which found a few bad
>>>>>>>>>locations, and then reinstalled word. Same problem. It might be a
>>>>>>>>>registry problem.
>>>>>>>>>
>>>>>>>>>I would like to completely remove word 97 and try again. I found
>>>>>>>>>the OFF97 article ID: 254250 that gives the steps to completely
>>>>>>>>>remove office 97. However, excel 97 seems to work and I would like
>>>>>>>>>to just remove word 97 if it is possible. If that is not possible,
>>>>>>>>>I will use the remove office 97 procedure, run error checks, and
>>>>>>>>>see if a reinstall works.
>>>>>>>>>
>>>>>>>>>I do not know what caused the boot error. Everything except word
>>>>>>>>>97 seems to work.
>>>>>>>>>
>>>>>>>>>Thanks for any help and if this is not the correct group for this
>>>>>>>>>question, redirect me and I will post there.
>>>>>>>>>
>>>>>>>>>David
>>>>>>>>
>>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>>
>
>