I can't open a Word 2000 document template with Word 2003

Can someone help me?

We use word2000 templates in our company. Since we have updated some of the
computers with word2003, we cant open or use some of the word2000 document
templates. Word (german version) displays an error message that the computer
has insufficient memory. But this is not the problem, because this error
occures on every computer with word2003, I have tested. We use Office 2003
with all updates installed on windows XP (german version) with automatic
updated enabled.
Our virus scanner is etrust antivirus and we are using a novell network. The
error also occures, when I have copied the template at a local directory.
The error doesn't occure, when we use word2000.

Can someone help us?

Best regards

Joerg
--

--
ISET e.V.
Institut fuer Solare Energieversorgungstechnik
Koenigstor 59, 34119 Kassel

Jörg Kirchhof
Bereich Anlagentechnik und
Leistungselektronik

Tel: +49(0)561-7294-254
Fax: +49(0)561-7294-200
Email: jkirchhof@iset.uni-kassel.de
http://www.iset.uni-kassel.de

Terry
Tue Feb 20 11:22:56 CST 2007

Unfortunately, that error message is a catchall that is displayed for
virtually everything that Office cannot find the real reason for!

With the template locally installed, use File, Open, select the template and
then use Open and Repair to see if that finds the problem/incompatibility.

--
Terry Farrell - MS Word MVP

"Jörg Kirchhof" <jkirchhof@iset.uni-kassel.de> wrote in message
news:45DAE1F7.9EEF.0077.0@iset.uni-kassel.de...
> Can someone help me?
>
> We use word2000 templates in our company. Since we have updated some of
> the
> computers with word2003, we cant open or use some of the word2000 document
> templates. Word (german version) displays an error message that the
> computer
> has insufficient memory. But this is not the problem, because this error
> occures on every computer with word2003, I have tested. We use Office 2003
> with all updates installed on windows XP (german version) with automatic
> updated enabled.
> Our virus scanner is etrust antivirus and we are using a novell network.
> The
> error also occures, when I have copied the template at a local directory.
> The error doesn't occure, when we use word2000.
>
> Can someone help us?
>
> Best regards
>
> Joerg
> --
>
> --
> ISET e.V.
> Institut fuer Solare Energieversorgungstechnik
> Koenigstor 59, 34119 Kassel
>
> Jörg Kirchhof
> Bereich Anlagentechnik und
> Leistungselektronik
>
> Tel: +49(0)561-7294-254
> Fax: +49(0)561-7294-200
> Email: jkirchhof@iset.uni-kassel.de
> http://www.iset.uni-kassel.de

jkirchhof
Wed Feb 21 02:31:14 CST 2007

Dear Terry Farrell,

I have tested your suggestion. It is possible to open the template with the
repair-option and it is possible to save the file with an other name, but
when I want to use the new file as template, the same error message
occures.

When I want to save the template after using the repair-option, a popup
occures with the option to show the repaired parts of the document. When I
use this option, no change or error is displayed.

Best regards

Joerg
--

--
ISET e.V.
Institut fuer Solare Energieversorgungstechnik
Koenigstor 59, 34119 Kassel

Jörg Kirchhof
Bereich Anlagentechnik und
Leistungselektronik

Tel: +49(0)561-7294-254
Fax: +49(0)561-7294-200
Email: jkirchhof@iset.uni-kassel.de
http://www.iset.uni-kassel.de

>>> Terry Farrell<terryfarrell@msn.com> schrieb am Dienstag, 20. Februar
2007
um 18:22 in Nachricht
<EA248A35-DE8D-4963-AFFE-B01C5B8FA781@microsoft.com>:
> Unfortunately, that error message is a catchall that is displayed for
> virtually everything that Office cannot find the real reason for!
>
> With the template locally installed, use File, Open, select the template
> and
> then use Open and Repair to see if that finds the
> problem/incompatibility.

jkirchhof
Wed Feb 21 03:00:56 CST 2007

I have opened the template with the option open/repair, then I have saved
the file as .rtf, then I have opened the .rtf file and saved it as .dot
template. This works.


--

--
ISET e.V.
Institut fuer Solare Energieversorgungstechnik
Koenigstor 59, 34119 Kassel

Jörg Kirchhof
Bereich Anlagentechnik und
Leistungselektronik

Tel: +49(0)561-7294-254
Fax: +49(0)561-7294-200
Email: jkirchhof@iset.uni-kassel.de
http://www.iset.uni-kassel.de

>>> Jörg Kirchhof<jkirchhof@iset.uni-kassel.de> schrieb am Mittwoch, 21.
Februar 2007 um 09:31 in Nachricht
<45DC1162.9EEF.0077.0@iset.uni-kassel.de>:
> Dear Terry Farrell,
>
> I have tested your suggestion. It is possible to open the template with
> the
> repair-option and it is possible to save the file with an other name,
> but
> when I want to use the new file as template, the same error message
> occures.
>
> When I want to save the template after using the repair-option, a popup
> occures with the option to show the repaired parts of the document. When
> I
> use this option, no change or error is displayed.
>
> Best regards
>
> Joerg

Terry
Wed Feb 21 06:37:04 CST 2007

Excellent news.

Terry

"Jörg Kirchhof" <jkirchhof@iset.uni-kassel.de> wrote in message
news:45DC1858.9EEF.0077.0@iset.uni-kassel.de...
>I have opened the template with the option open/repair, then I have saved
> the file as .rtf, then I have opened the .rtf file and saved it as .dot
> template. This works.
>
>
> --
>
> --
> ISET e.V.
> Institut fuer Solare Energieversorgungstechnik
> Koenigstor 59, 34119 Kassel
>
> Jörg Kirchhof
> Bereich Anlagentechnik und
> Leistungselektronik
>
> Tel: +49(0)561-7294-254
> Fax: +49(0)561-7294-200
> Email: jkirchhof@iset.uni-kassel.de
> http://www.iset.uni-kassel.de
>
>>>> Jörg Kirchhof<jkirchhof@iset.uni-kassel.de> schrieb am Mittwoch, 21.
> Februar 2007 um 09:31 in Nachricht
> <45DC1162.9EEF.0077.0@iset.uni-kassel.de>:
>> Dear Terry Farrell,
>>
>> I have tested your suggestion. It is possible to open the template with
>> the
>> repair-option and it is possible to save the file with an other name,
>> but
>> when I want to use the new file as template, the same error message
>> occures.
>>
>> When I want to save the template after using the repair-option, a popup
>> occures with the option to show the repaired parts of the document. When
>> I
>> use this option, no change or error is displayed.
>>
>> Best regards
>>
>> Joerg