Anne
Sun Sep 18 12:16:59 CDT 2005
sniz: I'll add this information right now to my troubleshooting steps at
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm.
I'm always interested in information like this...anything that helps!
************
Anne Troy
www.OfficeArticles.com
"snizborski" <snizborski@discussions.microsoft.com> wrote in message
news:0DE72F3D-6E31-449A-966F-A501C5C3DAFC@microsoft.com...
> Anne, Thanks for your response. I finally broke down after trying
> everything
> under the sun. I spent over 1.5 hours (and $35.) on the phone with
> Microsoft
> Tech Support. What finally fixed the problem was a Detect & Repair of
> Offfice 2003. I did this before but what was different this time was that
> I
> did not place the Office CD in the drive right away (like I did before) I
> waited until the system found a corrupt file (.msi) first, then it
> prompted
> me to insert the CD to reload that specific file. Key learning from this
> excercise: When doing a Detect & Repair, DO NOT insert the CD right away,
> wait to be prompted or the system will not detect the missing/corrupted
> file.
> Small but very significant point. Hope this helps others.
>
> snizborski@comcast.net
>
> "Anne Troy" wrote:
>
>> What DOES happen? What error do you get? Try this:
>>
http://www.officearticles.com/misc/files_dont_open_when_double-clicked_in_microsoft_office.htm
>> ************
>> Anne Troy
>> www.OfficeArticles.com
>>
>> "snizborski" <snizborski@discussions.microsoft.com> wrote in message
>> news:FA73DAE0-2654-4697-8158-9769BC09C785@microsoft.com...
>> >I am not using Norton Antri-Virus and do not have the .dll file
>> >identified
>> >to
>> > cause this problem. I am using Win XP with Office 2003 with an up-to
>> > date
>> > McAfee AV.
>> >
>> > Word Docs (and all other Office apps) open fine from within Word &
>> > their
>> > respective apps.
>> >
>> > A frustrated snizborski@comcast.net
>> >
>> > Thanks to anyone that responds.
>>
>>
>>