blue screen

Tutorials Win: Microsoft Windows Forum

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    - word reboots machine on loading when opening word or powerpoint my computer reboots - it opens word for about ten seconds then reboots also happens when i try and print from the net wot is goin on ?????????? Tag: blue screen Tag: 77606
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    - Word causing reboot All: I've done some searching but haven't found anything that explains this problem. A user has a floppy disk with Word docs on it. If she attempts to open the docs on a certain machine, the machine opens the doc in Word and then reboots. No errors, no warnings, just a reboot. Copied files to the C:\ drive, same result. Tried the floppy in MY machine and all is fine. Open any OTHER Word docs on the suspect machine and everything is fine. Scanned floppy for viruses and it's clean. Suspect machine: W2K SP4, all patches, O2K SP3 all patches. There are 25 other machines identical to the one in question and they don't have the problem. Any thoughts? Thanks. Brian Tag: blue screen Tag: 77604
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    - erasing all "center tabs" in 250 page document how can i erase every single "center tab" in this 250 page document? for some strange reason, it appears at the 6.5" location of a line...i'm hating to go through every single page line by line, looking for it and dragging it off? can someone help me please? thanks. i'll check back here or you may email me the solution. Tag: blue screen Tag: 77603
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    - word - office 2000 when loading word or powerpoint, both load then after approx 10 seconds the machine re-boots, also happens when opening wordpad and tring to print.. Tag: blue screen Tag: 77602
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    - Upgrading to Word 2002 I have Word 2002 upgrade CD, which I want to use to upgrade Word97 on a WIN98-SE machine. Installation gives error message: MS Office XP requires newer Windows system components not detected on your system. You need: Core System & Data Access Components. How do I get them for WIN 98-SE? Thanks, CMA Tag: blue screen Tag: 77601
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    - Normal.dot Corrupts Several times a month my normal.dot file corrupts, won't open, and all the changes I have made to the template are gone. I am using a freshly installed Win2k SP4, Office 2k SP3. The application event log gives no clues. Thanks, Joe Tag: blue screen Tag: 77600
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    - Word 2003 text changed to boxes RE: Word 2003 v. 11.6113.5703 (part of Office 2003 upgrade over Works 2002 on Win XP Pro computer) Last night, I was working on a document in Word 2003, when suddenly, the text turned to little ASCII-style boxes. The font was listed as Courier, instead of the Times New Roman I had been using. An error message appeared saying something about the .DOT file being damaged. I tried selecting the entire document (Ctrl-A) and changing the font back to Times, but that didn't restore the text. I had been working on this .DOC all day, and had been saving my file often. AutoSave was on. In addition, my backup routine automatically saves a copy of my work to an external hard drive every five minutes if the file has changed. When I tried to look for my document in Explorer, the file had disappeared. The only files related to it were a whole series of WRL backups. The most recent ones were corrupted, too, but going back, I found one with the work from about three hours earlier. I saved it with a new name in the appropriate My Documents folder, then shut down and rebooted. Of course, I am now stuck with having to reconstruct that last few hours of work that went into the document. I am not aware that I did anything to cause this. The computer had been on all day, and several programs were running in addition to Word 2003, including Groove, Windows Messenger, Outlook Express, Opera (browser) and possibly some others. I usually work with these programs open, and have never had a problem like this. My virus definitions are up to date, and my computer checks out as virus-free. Today, I opened the file I saved last night, and it seems fine. Word seems to be working properly. There is still no sign of the original file I was working on yesterday. It just vanished. I'm nervous about this happening again. I didn't find anything in the Microsoft Knowledge Base that refers to this. Can anyone figure out what went wrong and what precautions I can take to prevent a recurrence? Orrie Tag: blue screen Tag: 77599
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    - Custom Color for Table Cell background Is there a way in Word 98 for Mac to create a custom color for the background of a table cell? -Kirk Tag: blue screen Tag: 77591
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    - recovering erased document. any way to recover an erased document? Apparently the ctrl-a was hit instead of shift a while typing. This of course selected the entire document and while typing continued the text was deleted. Word was shut down thus the undo button will not undo the error. Help. -Ivan Tag: blue screen Tag: 77590
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    - Visual Basic Error When I first open Microsoft Word, I receive the following error: "Compile error in hidden mode: ThisDocument". I have gone into macros, Visual Basic Editor, and Visual Scripting to try to fix this, but nothing works. When this popup window appears, it offers OK, and HELP buttons. The help button declares that I need to unprotect the object in order to get it to open. I'd appreciate any help you could offer. Thanks! Tag: blue screen Tag: 77589
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    - disk space/memory message Tag: blue screen Tag: 77588
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    - Word 2000 global template We have had Word 2000 for several years. Suddenly, everytime I exit it asks "Changes have been made that affect the global template, Normal.dot. Do you want to save those changes?" It asks this even if I open Word and close it with no keystrokes in the document. The Auto update document styles is not marked. We do have a server but the Office products are loaded on each individual C: drive. Any ideas? Tag: blue screen Tag: 77587
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    - winword process does not terminate Sorry if this is the wrong forum but I didn't see another that was more approprite. I'm running Office XP on an XP Pro OS with SP1a. If find that on occasion, usually when another applications hangs, that winword.exe is still in the process. This appears to only occur when I've sent a message (Word is editor of Outlook e-mail). Any ideas on how to correct this? TIA for all comments. Tag: blue screen Tag: 77583
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    - Uninstall Works Suite I bought Works Suite 2001 to install on my laptop which then had to go back to Time to be fixed for another fault. As the Works Suite software was no longer being used by me I thought I could do my Dad a favour and install it on his PC, as he has had a machine only installed with WordPad for years. Now my intended helpfulness has completely backfired because I didn't realise that the disks would only work on the machine onto which they were originally installed. His computer is now virtually useless as anytime he tries to do anything (even use WordPad) he gets a pop-up demanding he enter the 15 digit Works Suite code that no longer seems to work with the programs. I've tried using System Restore to an earlier date and also Uninstalling Programs in the Control Panel but nothing seems to work. The software I installed was Microsoft WorksSuite 2001 (Microsoft Works Suite 2001 Setup, Microsoft Works 6.0 and Microsoft Word 2000SR-1). PLEASE can someone help so that he can get his PC back to how it was and be able to use WordPad to create documents again? Any help would be most gratefully received as I feel a complete klutz and was only trying to help! Tag: blue screen Tag: 77582
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    - How do I uninstall Works Suite 2001? I bought Works Suite 2001 to install on my laptop which then had to go back to Time to be fixed for another fault. As the Works Suite software was no longer being used by me I thought I could do my Dad a favour and install it on his PC, as he has had a machine only installed with WordPad for years. Now my intended helpfulness has completely backfired because I didn't realise that the disks would only work on the machine onto which they were originally installed. His computer is now virtually useless as anytime he tries to do anything (even use WordPad) he gets a pop-up demanding he enter the 15 digit Works Suite code that no longer seems to work with the programs. I've tried using System Restore to an earlier date and also Uninstalling Programs in the Control Panel but nothing seems to work. The software I installed was Microsoft WorksSuite 2001 (Microsoft Works Suite 2001 Setup, Microsoft Works 6.0 and Microsoft Word 2000SR-1). PLEASE can someone help so that he can get his PC back to how it was and be able to use WordPad to create documents again? Any help would be most gratefully received as I feel a complete klutz and was only trying to help! Tag: blue screen Tag: 77581
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    - Word 2002 error message just recently Word 2002 strated to misbehave with an error message 'Error 1042 cannot access registry key. It then goes on to say I need to consult my administator because I don't have the necessary permission to access the registry. I have tried to uninstall/repair etc but they all generate the same error message. I'm now locked in to the position where Word is stuck in the Registry & I can neither uninstall or reinstall. Can anyone help?? Standalone PC at home so no question of administartor etc! Tag: blue screen Tag: 77580
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    - enabling macros After installing a Windows update (genuine) when I open up a word document, it states, macros have been disabled and to refer to the process instructions to re enable. I can't find anything in the word help file. Can someone point me in the right direction please? Thanks Tag: blue screen Tag: 77575
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    - spell check UNABLE TO TURN ON SPELL CHECK IN WORD ON WINDOWS2000 WORKSTATION AFTER CHANGING TO WINDOWS2000 SERVER Tag: blue screen Tag: 77570
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    - Reinstall Create Adobe PDF Every time I open Word (2000 standard) it says : Create Adobe PDF Monitor cannot be found. Reinstall Create Adobe PDF. From what Adobe Program do I take this information? Thanks.........Gail P.S. I keep going around in circles trying to find an answer to this. Once I click ok, it goes away - but the message will pop up each time I reopen Word. Tag: blue screen Tag: 77566
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    - Can't open saved Word 2000 docs Hi A client of mine is unable to open previously saved docs in Word 2000. If he tries this he gets a Winword error and Word shuts down. I have tried cleaning temporary files and typing winword /r in Start Run with him but it doesn't seem to have fixed this. All he can see when he goes to open these documents are lots of temp files stored with the ones he is trying to open. Does anybody have any other ideas? Thank you. Tag: blue screen Tag: 77563
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    - Microsoft Office:mac This might not be the right site to post this, but the whole customer sevice site is confusing. My problem: I purchased Microsoft Office for my Mac OSx a year or so ago. A recent problem with my Mac required me to send it into Apple to get it fixed. As a precaution, I copied some Word and Excel files to my wife's computer, and sent my Mac in for service. They fixed it, but had to replace the hard drive. When I got it back, I installed the Office:mac CD applications (Word, Excel, etc.) and copied my files back to my computer. When I tried to open them, however, I am asked to provide a "CD Key" from the back of the booklet I got with my software. I can't find the booklet -- I probably threw it away. Is there a solution to this? Tag: blue screen Tag: 77558
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    - A backgound grid Hi, Please help! A person was sent a Word document that opened with a grid (like graph paper) behind the text. We don't know if the grid was part of that document. Now most of her documents open with this grid in the background, especially new documents opened or received. We cannot access the grid to get rid of it. If she emails a document that contains the grid, the recipient does not receive the grid. Any ideas how we can get rid of it? Joyce Tag: blue screen Tag: 77549
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    - Word 2003 Email Attachment Problem When I want to view an email attachment that is a Word document; in the past I could click on it and it would open Word automatically. Now I always get an error message "System cannot find the file specified" and it will not open unless I have Word running in the background. How can I fix this? Thanks for your help. Lynn Tag: blue screen Tag: 77547
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    - WORD XP 2002 WORD has functioned perfectly until I installed some recent microsoft office updates. Now, when I try to find a word using thesaurus, I get NOOOOO response. If I run spell check, I receive the following messages: msgr??32.dll not found, mssp232.dll and MSSpell3.dll not found.... or something to that effect. HELP PLEASE Tag: blue screen Tag: 77545
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    - Blank document has text I have Word 2003. I did something and now every time I open word I get a page with text (which I originally typed). Even if open a new document is has the same text on it. It also shows as Heading 1, font 16. If I change to Normal, still have text, just smaller. Please help. I even uninstalled and re-installed and still have same problem. Thank you Tag: blue screen Tag: 77540
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    - end user agreement must authorize end user agreement every time word opens. can this be eliminated? using Word 2000 ver.5 with windows 2000 on a dell xps x-86 Tag: blue screen Tag: 77539
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    - Text selected with mouse skips and jumps When I select more than a few paragraphs of text with my left mouse button it desekects previously selected text as I move down the page, usually where the formatting (margin, indent) changes, but not even there on a regular basis. After deselecting previously selected text, it selects more for a while, then deselects it, etc. I tried downloading a new mouse driver, but it didn't help any. I have click and type enabled, and the option to highlight an entire word. Whassup with this? I also just reinstalled Win2K before this problem cropped up. Or didn't crop. Whatever. Tag: blue screen Tag: 77538
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    - How to delete section breaks? Hi all, We're having trouble deleting section breaks. If you highlight the break and hit either delete or backspace nothing happens. The breaks can be removed using Cut or Copy. This has the feel of an improperly set option or preference but I'll be damned if I can find it. Any ideas? Thanks Toney Tag: blue screen Tag: 77537
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    - Word 2002 Windows 2000 SP 4 Word 2002 Error Signature: AppName: winword.exe AppVer: 10.0.2627.0 ModName: ppdfaddin.dll ModVer: 9.0.0.394 Offset: 00001cec The above is what I keep getting when I exit Word. I have sent this error messege to you several times but yet I have not got a specific answer on how to correct it. Also, I have started getting a "Visual Basic" error in Word. How can I fix that? One more thing: How can I disable an item in Word? When I go into Word and click on "About", there is a box I click on to see disabled items. If I could disable Visual Basic, I think that would fix my second problem. Any help would be appreciated. Pit Tag: blue screen Tag: 77535
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    - Problems with Word When I bring up Word 2000 I can no longer type within word... I thought it may be my keyboard but I can type in Wordpad, Notepad, and Dos prompt... Excel Access all are the same and will not accept input... I uninstalled office last night and then reinstalled it and it still does the same thing... Can anyone help? Thanks Tag: blue screen Tag: 77532
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    - Word locks and shuts down when Help files are opened. Msohelp.exe fails to open and Word locks up--same results when opening Help in the other Office2002 tools. I have tried renaming msohelp.exe and msoffice.exe, and running Office repair to replace the files--same results. Cannot find any documentation on this problem. Running XP Pro as the OS. Tag: blue screen Tag: 77530
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    - Word 2002 - Word Status Bar I have one user whose Word Status Bar isn't displaying the page numbers. He states that he has to click several times to get it register. Any ideas. Tag: blue screen Tag: 77527
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    - Can't see the macro list when creating custom menus I need to build a custom menu of a list of macros. When I select "Macros" under "Categories" on the "Commands" tab of the "Customize" dialog, I can't read the macro names in the list under "Commands". The qualifiers to the macro name exceed the space availble in the box, and it is not possible to scroll right to see the the full name. For example the macro smAddCustomProperties is displayed as TemplateProject.NewMacros.smAddCustomProperties - everything to the right of is is not visible. Is there a way to view the macro name? Any help will be greatly appreciated Ed Hyde Tag: blue screen Tag: 77526
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    - word won't open -winword error I have word 2000 and it recently just crashed. I can't open it at all. When I click on word icon it gives me a winword error- this problem has performed an illegal operation and will shut down. I have tried to reinstall the software and rebooting the system but I have had no luck. I also ran norton to check for errors on the system but it didn't help. Does anyone have any advise out there. I don't know what to do. Tag: blue screen Tag: 77524
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    - Crash if not online All of my office applications crash if I launch when I am not online. I have a registered, activated version of 2003 and I have all of the latest updates. I run winxp on a presario laptop and norton has told me I have no viruses. Any Ideas? Desparate , my laptop is suddenly very unportable!!! Thanks in advance, Ryan Tag: blue screen Tag: 77518
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    - word files saved on CDRW drive If I make a Word 2000 doc (Win 98 operating system) and save it on the hard drive, then copy the file onto a CDRW drive, the file will open fine when transfered to my new XP -office 2003 Word program. If I save the Word 2000 doc directly to the CDRW using the SAVE AS function, when I transfer it to the XP machine, I get "word expereinced an error trying to open this file. Try these suggestions...... None are relevent... Any ideas?... I don't want to wireless network this computer becuase its in my duughter's room and I don't want to give internet access where I can't supervise. Regards from the Garden State... FAK Tag: blue screen Tag: 77515
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    - Print champ bas de page Après avoir mis les champs page & numpages dans un document (dans le texte et le bas de page), le champ numpages dans le bas de page ne se met à jour qu'à la seconde impression consécutive. J'ai testé mettre à jour les champs, (option/affichage et option/impression) J'ai testé enregistré le doc après une impression correcte Dès que j'ouvre le document, la première impression comporte tous les champs à jour sauf un, celui "Numpages" dans le bas de page, à la seconde impression, ce champ est alors mis à jour sans faire aucun changement de paramètre. Tag: blue screen Tag: 77501
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    - Save as When I go to "save as" it freezes and i have to alt + ctrl + del and that means I loose everthing .......why am i having this problem? Tag: blue screen Tag: 77499
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    - e-mail problem thru Word 2000 with Word being e-mail editor Have a PC with Windows 95 that was upgraded to Windows Me about a year ago. Memory getting low on C Drive. I have a D Drive with over 53000MB free space where I try to put my newer applications. I also have Word 2000, Microsoft Outlook Express 6 and Microsoft Outlook 2000. I'd like to be able to e-mail a document(such as Word letter)and an attachment(such as another Word form) both out of Word 2000,preferably with Word as e-mail editor,preferably in Word format (.doc),but also maybe the choice to have HTML format, but when I try to e-mail above 2 forms from Word 2000 it doesn't go thru&I get 2 Outlook Express error messages:The host 'SMTP' could not be found. Please verify that you have entered server name correctly.Account 'POP3' server: 'SMTP Protocol:SMTP....and 2nd error: The host 'POP3' could not be found. Please verify you have entered the server name correctly. Account: 'POP3' Server: 'POP3' Protcol: POP3.... Can anyone help me here as I'm just trying to e-mail from Word on my home computer. I have never tried to do this before. The only times I have e-mailed in the past, are when I did it thru the regular sending messages when I'm in AOL 8.0 or AOL 9.0 Any good written instructions would be gratefuly appreciated. Tag: blue screen Tag: 77495
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    - Word 2000 When starting Word2000 the program errors with "Microsoft Visula Basic unexpected error 50002". The O/S is Windows ME Tag: blue screen Tag: 77493
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    - Compile error in hidden module: AutoExec I keep getting an error message when I open or close Word 2003. The message box is titled "Microsoft Visual Basic" and displays the following error message: "Compile error in hidden module: AutoExec" Anyone have any ideas what's causing this and how to fix the problem? Tanx, Plumps Tag: blue screen Tag: 77491
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    - Saving in 2003 I can't find anything about this anywhere, i can't save in Word 2003 the button clicks but nothing happens. the save window doesn't appear. when i close the application it asks me if i want to save if i say yes it tells me i have no free disk space despite havining over 100Gb free. any ideas anyone? Tag: blue screen Tag: 77490
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    - Word XP opens slow on some files Hi there, I have a P4 notebook with 192 MB Ram running XP Home and Office XP SP2. Normally opening a document works just fine but I have one document which takes a long time opening. The file is not abnormally big (100kb). It has nothing to do with the virusscanner and when I watch processes in the taskmanager while opening the document the system is almost 100% idle. When opening the document on another computer running W2K SP4 and Office 2000 SP3 it just runs fine. Can anyone provide me a solution? Thanks in advance, Dennis Tag: blue screen Tag: 77489
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    - Word viewer? My sister has WinXP (and a newer verison of Word, but not sure which). I have Win98 and only use wordpad.exe for my docs. In the past, when I needed to read doc files, I used to be able to read all fine but apparently WordView97 can't read newer versions. Is their a newer version of WordView? If not, is there some kind of convertor my sister can use on a doc before I get it from her that will make it compatible with Word97? OR is there another, simple option? Thanks, Joe Tag: blue screen Tag: 77484
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    - WORD problems I am new to this site, but I was advised to seek help here. I have received this computer from Gateway. The software is Windows 98 with Microsoft Word 2000 installed. As of Feb. 11, I cannot use Word. I can type anything I like, but I continue to get the same message when I try to save my work or close Word. Here is the message I always get: WINWORD caused an invalid page fault in module CTLAO.DLL at 0187:61c05089. Registers: EAX=00000078 CS=0187 EIP=61c05089 EFLGS=00010202 EBX=00000000 SS=018f ESP=0062b050 EBP=0062b05c ECX=00000005 DS=018f ESI=0000000b FS=2acf EDX=61c05073 ES=018f EDI=0062b078 GS=0000 Bytes at CS:EIP: 83 7e 08 01 75 0c 8b 56 04 8b 4e fc 56 e8 64 fc Stack dump: 0062b2c0 00000020 0062b4c4 0062b278 30a8bc76 0062b2c0 00000007 0062b078 00000200 00000078 00000000 00000000 00000000 00000000 00000000 00000000 I do not have any of the CD-ROMs to the software in the computer. All the software came with it. How can I solve this problem? Any help would be massively appreciated. Please send your help and hints to stevenga@alltel.net Thanks. Tag: blue screen Tag: 77481
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    - Cursor disregards top margin on open This just started happening in my Word 2002. When I open a new Word document, it opens in Print Layout view, as it should, but although the top margin is set at 1 inch, the cursor appears at the very top of the page. When I go to Print Preview and when I print, however, the text appears in the right place - 1 inch down. When I check the Page Setup, the top margin shows at 1 inch. Can you help fix this annoyance? Thanks, Bob Adler Tag: blue screen Tag: 77479
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    - Word won't open Microsoft work is running but won't open. when I click the icon on my desktop, work shows in the task bar that it is running but I can't see it. If I go to the window explorer and click on any of my work documents, it shows that they are running but I can't see them. I get a message that I need to go to work set up. I have reinstalled word, uninstalled and then reinstalled word and I get the same message. I have update Norton Anti Virus and have run that. I show that I have no virus. My word file are still there because I can open them with Microsoft Works or wordpad but not with Microsoft Word. I have version 97 and have never had a problem before. Does anyone know what I have to do? Tag: blue screen Tag: 77478
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    - word duplicating each word typed My word program is duplicating every word I type when I hit the spacebar. The previous sentence would read: My My word word program progra is is.....and so on. Has anyone ever seen this problem? It is driving me nuts! Tag: blue screen Tag: 77477
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    - Word 2002 Normal Template Problem Every time I quit Word 2002, I get a prompt: ** The file Normal already exists. Do you want to replace the existing file? YES NO CANCEL ** No Matter how I answer, I cannot get rid of this message. What can I do? Tag: blue screen Tag: 77476
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    - Help... Using Windows XP & Word 2002 The scroll bar is grayed out and completely disabled...however...it works fine when signed in under another user. Clueless as to what to do! Thanks in advance Tag: blue screen Tag: 77475

I am having trouble with Microsoft Word. It is constantly
crashing and showing a blue screen that says a fatal error
has occured. It is doing it when I go to print, spell
check, and just when it feels like it. The other day I
was trying to work with an attachment someone had sent me,
and it crashed every time I went to cut and paste it. Is
there anything I can do?

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Re: blue screen by Jay

Jay
Tue Feb 17 15:39:00 CST 2004

Hi, Jessica,

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Jessica wrote:
> I am having trouble with Microsoft Word. It is constantly
> crashing and showing a blue screen that says a fatal error
> has occured. It is doing it when I go to print, spell
> check, and just when it feels like it. The other day I
> was trying to work with an attachment someone had sent me,
> and it crashed every time I went to cut and paste it. Is
> there anything I can do?

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