Denise
Tue Sep 30 07:26:06 CDT 2003
THANK YOU SO MUCH BETH!! You were right and your
solution worked! Thanks again!
>-----Original Message-----
>Hi Denise,
>
>Is it possible Norton AV was installed on the computer
at one time?
>We've had may instances were Norton AV was uninstalled
but the DLL for
>the Office Plug-in was still registered and causing the
conflict.
>
>Search for "officeav.dll" and if found:
>
>- Go to Start/Run
>- Click the "Browse" command and locate OfficeAV.dll
>- Back on the Run command add regsvr32 /u to the
beginning
>
>It will look something like:
>regsvr32 /u "C:\Program Files\Norton
AntiVirus\OfficeAV.dll"
>
>Note that there is a space before and after /u
>
>You should see the message: "DllUnregisterServer in
C:\Program
>Files\Norton AntiVirus\OfficeAV.dll succeeded."
>
>Please post all follow-up questions to the newsgroup.
Requests for
>assistance by email can not be acknowledged.
>
>~~~~~~~~~~~~~
>Beth Melton
>
>Word FAQ:
http://mvps.org/word
>TechTrax eZine:
http://mousetrax.com/techtrax/
>MVP FAQ site:
http://mvps.org/
>
>
>"Denise" <denisealvar@hotmail.com> wrote in message
>news:053801c386a3$7d12a130$a101280a@phx.gbl...
>> I'm having the same exact problem and I'm not running
>> Nortons AV? Any suggestions??
>>
>> >-----Original Message-----
>> >Hi Ken,
>> >
>> >It sounds like you have encountered a conflict in
Norton
>> AV. Go to
>> >Norton Options, select Miscellaneous, and turn of
>> the "Office Plug-in"
>> >option.
>> >
>> >Please post all follow-up questions to the newsgroup.
>> Requests for
>> >assistance by email can not be acknowledged.
>> >
>> >~~~~~~~~~~~~~
>> >Beth Melton
>> >
>> >Word FAQ:
http://mvps.org/word
>> >TechTrax eZine:
http://mousetrax.com/techtrax/
>> >MVP FAQ site:
http://mvps.org/
>> >
>> >
>> >"Ken Heinemann" <kheinemann@sbcglobal.net> wrote in
>> message
>> >news:0d0b01c38639$ee4cbc10$a301280a@phx.gbl...
>> >> All of a sudden my Word program wilkl not open any
>> >> saved .DOC. When I try to open anything it says "DOC
>> not
>> >> available" evne when it shows a preview in the
window.
>> >> Also when I writ a new word doc and save it it will
not
>> >> open afterwards either. I have un installed Word and
>> re-
>> >> installed it that didn't help. I also tried
updating my
>> >> office and that didn't help.
>> >>
>> >> The other thing that is happening is when I close
word
>> I
>> >> get a message "that file NORMAL.DOT already exists.
Do
>> I
>> >> want to replace it?" I have to replace it each time
to
>> >> get WORD to close ? What is going wrong ??
>> >>
>> >> Ken
>> >
>> >
>> >.
>> >
>
>
>.
>