Word 2003 won't open

I have a user who began experiencing errors recently when he would try to
open a Word document, or Word itself. There doesn't seem to be any obvious
reason which caused this, such as new software installation or driver
changes.
The symptom are as follows: When he tries to open a document, he gets the
following error:

Word has encountered a problem and needs to close.

This message has the Send Error Report/ Don't Send buttons.
After choosing one of these, the following message appears:

Word failed to start corrrectly last time. Starting Word in Safe Mode.....
Do you want to Start Word in Safe Mode?

If you choose No, then you go through the cycle again. The only way out is
to choose Yes and open Word in Safe Mode, which works, and he is able to view
documents.

The following error is generated in the Application Event Viewer:

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 7/1/2008
Time: 3:08:13 PM
User: N/A
Computer: JON_BRAZIER
Description:
Bucket 517106020, bucket table 1, faulting application winword.exe, version
11.0.8169.0, stamp 465f2a40, faulting module winword.exe, version
11.0.8169.0, stamp 465f2a40, debug? 0, fault address 0x008dd0ac.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 35 00 31 00 37 00 31 00 5.1.7.1.
0018: 30 00 36 00 30 00 32 00 0.6.0.2.
0020: 30 00 0d 00 0a 00 42 00 0.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....


All other Office programs work fine.
So far, I have tried:

1- A repair installation of Office
2- A Reinstallation of Office
3- Uninstall and Reinstall of Office, with SP 3 and all updates
4- Applying XP Pro SP3 to this machine.

All to no effect. If anyone has any notion what is going on, I would greatly
appreciate the help.

AnneTroyMicrosoftMVP
Tue Jul 01 16:35:01 PDT 2008

Normal.dot is generally the culprit. Please follow the instructions here:
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
--
Anne Troy - Word MVP
My web site www.OfficeArticles.com
Word MVP web site: http://word.mvps.org



"maitakeboy" wrote:

> I have a user who began experiencing errors recently when he would try to
> open a Word document, or Word itself. There doesn't seem to be any obvious
> reason which caused this, such as new software installation or driver
> changes.
> The symptom are as follows: When he tries to open a document, he gets the
> following error:
>
> Word has encountered a problem and needs to close.
>
> This message has the Send Error Report/ Don't Send buttons.
> After choosing one of these, the following message appears:
>
> Word failed to start corrrectly last time. Starting Word in Safe Mode.....
> Do you want to Start Word in Safe Mode?
>
> If you choose No, then you go through the cycle again. The only way out is
> to choose Yes and open Word in Safe Mode, which works, and he is able to view
> documents.
>
> The following error is generated in the Application Event Viewer:
>
> Event Type: Information
> Event Source: Microsoft Office 11
> Event Category: None
> Event ID: 1001
> Date: 7/1/2008
> Time: 3:08:13 PM
> User: N/A
> Computer: JON_BRAZIER
> Description:
> Bucket 517106020, bucket table 1, faulting application winword.exe, version
> 11.0.8169.0, stamp 465f2a40, faulting module winword.exe, version
> 11.0.8169.0, stamp 465f2a40, debug? 0, fault address 0x008dd0ac.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
> 0008: 65 00 74 00 3a 00 20 00 e.t.:. .
> 0010: 35 00 31 00 37 00 31 00 5.1.7.1.
> 0018: 30 00 36 00 30 00 32 00 0.6.0.2.
> 0020: 30 00 0d 00 0a 00 42 00 0.....B.
> 0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
> 0030: 74 00 54 00 61 00 62 00 t.T.a.b.
> 0038: 6c 00 65 00 20 00 31 00 l.e. .1.
> 0040: 0d 00 0a 00 ....
>
>
> All other Office programs work fine.
> So far, I have tried:
>
> 1- A repair installation of Office
> 2- A Reinstallation of Office
> 3- Uninstall and Reinstall of Office, with SP 3 and all updates
> 4- Applying XP Pro SP3 to this machine.
>
> All to no effect. If anyone has any notion what is going on, I would greatly
> appreciate the help.
>

maitakeboy
Wed Jul 02 05:39:00 PDT 2008

Anne,

Thanks for the reply. I must sheepishly admit that right after this posting
I did a search and found that website metioned numerous times. Once I renamed
normal.dot, all was good. Thanks again.

"Anne Troy, Microsoft MVP" wrote:

> Normal.dot is generally the culprit. Please follow the instructions here:
> http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
> --
> Anne Troy - Word MVP
> My web site www.OfficeArticles.com
> Word MVP web site: http://word.mvps.org
>
>
>
> "maitakeboy" wrote:
>
> > I have a user who began experiencing errors recently when he would try to
> > open a Word document, or Word itself. There doesn't seem to be any obvious
> > reason which caused this, such as new software installation or driver
> > changes.
> > The symptom are as follows: When he tries to open a document, he gets the
> > following error:
> >
> > Word has encountered a problem and needs to close.
> >
> > This message has the Send Error Report/ Don't Send buttons.
> > After choosing one of these, the following message appears:
> >
> > Word failed to start corrrectly last time. Starting Word in Safe Mode.....
> > Do you want to Start Word in Safe Mode?
> >
> > If you choose No, then you go through the cycle again. The only way out is
> > to choose Yes and open Word in Safe Mode, which works, and he is able to view
> > documents.
> >
> > The following error is generated in the Application Event Viewer:
> >
> > Event Type: Information
> > Event Source: Microsoft Office 11
> > Event Category: None
> > Event ID: 1001
> > Date: 7/1/2008
> > Time: 3:08:13 PM
> > User: N/A
> > Computer: JON_BRAZIER
> > Description:
> > Bucket 517106020, bucket table 1, faulting application winword.exe, version
> > 11.0.8169.0, stamp 465f2a40, faulting module winword.exe, version
> > 11.0.8169.0, stamp 465f2a40, debug? 0, fault address 0x008dd0ac.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
> > 0008: 65 00 74 00 3a 00 20 00 e.t.:. .
> > 0010: 35 00 31 00 37 00 31 00 5.1.7.1.
> > 0018: 30 00 36 00 30 00 32 00 0.6.0.2.
> > 0020: 30 00 0d 00 0a 00 42 00 0.....B.
> > 0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
> > 0030: 74 00 54 00 61 00 62 00 t.T.a.b.
> > 0038: 6c 00 65 00 20 00 31 00 l.e. .1.
> > 0040: 0d 00 0a 00 ....
> >
> >
> > All other Office programs work fine.
> > So far, I have tried:
> >
> > 1- A repair installation of Office
> > 2- A Reinstallation of Office
> > 3- Uninstall and Reinstall of Office, with SP 3 and all updates
> > 4- Applying XP Pro SP3 to this machine.
> >
> > All to no effect. If anyone has any notion what is going on, I would greatly
> > appreciate the help.
> >

AnneTroyMicrosoftMVP
Thu Jul 03 19:21:00 PDT 2008

THRILLED to be of help. :)
--
Anne Troy - Word MVP

My web site www.OfficeArticles.com
Word MVP web site: http://word.mvps.org



"maitakeboy" wrote:

> Anne,
>
> Thanks for the reply. I must sheepishly admit that right after this posting
> I did a search and found that website metioned numerous times. Once I renamed
> normal.dot, all was good. Thanks again.
>
> "Anne Troy, Microsoft MVP" wrote:
>
> > Normal.dot is generally the culprit. Please follow the instructions here:
> > http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
> > --
> > Anne Troy - Word MVP
> > My web site www.OfficeArticles.com
> > Word MVP web site: http://word.mvps.org
> >
> >
> >
> > "maitakeboy" wrote:
> >
> > > I have a user who began experiencing errors recently when he would try to
> > > open a Word document, or Word itself. There doesn't seem to be any obvious
> > > reason which caused this, such as new software installation or driver
> > > changes.
> > > The symptom are as follows: When he tries to open a document, he gets the
> > > following error:
> > >
> > > Word has encountered a problem and needs to close.
> > >
> > > This message has the Send Error Report/ Don't Send buttons.
> > > After choosing one of these, the following message appears:
> > >
> > > Word failed to start corrrectly last time. Starting Word in Safe Mode.....
> > > Do you want to Start Word in Safe Mode?
> > >
> > > If you choose No, then you go through the cycle again. The only way out is
> > > to choose Yes and open Word in Safe Mode, which works, and he is able to view
> > > documents.
> > >
> > > The following error is generated in the Application Event Viewer:
> > >
> > > Event Type: Information
> > > Event Source: Microsoft Office 11
> > > Event Category: None
> > > Event ID: 1001
> > > Date: 7/1/2008
> > > Time: 3:08:13 PM
> > > User: N/A
> > > Computer: JON_BRAZIER
> > > Description:
> > > Bucket 517106020, bucket table 1, faulting application winword.exe, version
> > > 11.0.8169.0, stamp 465f2a40, faulting module winword.exe, version
> > > 11.0.8169.0, stamp 465f2a40, debug? 0, fault address 0x008dd0ac.
> > >
> > > For more information, see Help and Support Center at
> > > http://go.microsoft.com/fwlink/events.asp.
> > > Data:
> > > 0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
> > > 0008: 65 00 74 00 3a 00 20 00 e.t.:. .
> > > 0010: 35 00 31 00 37 00 31 00 5.1.7.1.
> > > 0018: 30 00 36 00 30 00 32 00 0.6.0.2.
> > > 0020: 30 00 0d 00 0a 00 42 00 0.....B.
> > > 0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
> > > 0030: 74 00 54 00 61 00 62 00 t.T.a.b.
> > > 0038: 6c 00 65 00 20 00 31 00 l.e. .1.
> > > 0040: 0d 00 0a 00 ....
> > >
> > >
> > > All other Office programs work fine.
> > > So far, I have tried:
> > >
> > > 1- A repair installation of Office
> > > 2- A Reinstallation of Office
> > > 3- Uninstall and Reinstall of Office, with SP 3 and all updates
> > > 4- Applying XP Pro SP3 to this machine.
> > >
> > > All to no effect. If anyone has any notion what is going on, I would greatly
> > > appreciate the help.
> > >