Word XP will only open in safe mode....

At my workplace, we upgraded a user from Word 2000 to
Word XP. He was getting that ignorant, Microsoft-
inspired, "macro's are being disabled" error message and
he tried to fix it himself. I'm not sure what he did,
but now if you try to open Word, it says that Word has
encountered a serious error and would you like to start
in safe mode? If you say yes, it comes up in safe mode.
If you say no, you get that "send error report to
Microsoft" message. I've tried un-installing and re-
installing, nothing. I've tried the "detect and repair"
function in both Word and from the Office XP CD, no help
there. I've deleted the "normal.dot" file, nothing
again. Interestingly enough, I can log in under
the "Administrator" account and Word works fine! And to
top it off, this user IS an Administrator of his local
pc! Unbelievable....

Thanks, any help would be greatly appreciated!

JD

TF
Mon Dec 15 15:37:46 CST 2003

You miss an important point with Windows XP (and Windows 2000) in that they
both use individual profiles for different users. So every user has their
own normal.dot with their own customisations. You need to find the user's
normal.dot and rename it normal.bad. Deleting your own normal.dot did
nothing.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/


"JD" <jdugger@servicecenters.org> wrote in message
news:02ac01c3c351$4999a840$a501280a@phx.gbl...
At my workplace, we upgraded a user from Word 2000 to
Word XP. He was getting that ignorant, Microsoft-
inspired, "macro's are being disabled" error message and
he tried to fix it himself. I'm not sure what he did,
but now if you try to open Word, it says that Word has
encountered a serious error and would you like to start
in safe mode? If you say yes, it comes up in safe mode.
If you say no, you get that "send error report to
Microsoft" message. I've tried un-installing and re-
installing, nothing. I've tried the "detect and repair"
function in both Word and from the Office XP CD, no help
there. I've deleted the "normal.dot" file, nothing
again. Interestingly enough, I can log in under
the "Administrator" account and Word works fine! And to
top it off, this user IS an Administrator of his local
pc! Unbelievable....

Thanks, any help would be greatly appreciated!

JD

JD
Mon Dec 15 18:04:50 CST 2003

You're a genius, it worked! Thank you very, very much!

JD

>-----Original Message-----
>You miss an important point with Windows XP (and Windows
2000) in that they
>both use individual profiles for different users. So
every user has their
>own normal.dot with their own customisations. You need
to find the user's
>normal.dot and rename it normal.bad. Deleting your own
normal.dot did
>nothing.
>
>--
>Terry Farrell - Word MVP
>http://www.mvps.org/word/
>
>
>"JD" <jdugger@servicecenters.org> wrote in message
>news:02ac01c3c351$4999a840$a501280a@phx.gbl...
>At my workplace, we upgraded a user from Word 2000 to
>Word XP. He was getting that ignorant, Microsoft-
>inspired, "macro's are being disabled" error message and
>he tried to fix it himself. I'm not sure what he did,
>but now if you try to open Word, it says that Word has
>encountered a serious error and would you like to start
>in safe mode? If you say yes, it comes up in safe mode.
>If you say no, you get that "send error report to
>Microsoft" message. I've tried un-installing and re-
>installing, nothing. I've tried the "detect and repair"
>function in both Word and from the Office XP CD, no help
>there. I've deleted the "normal.dot" file, nothing
>again. Interestingly enough, I can log in under
>the "Administrator" account and Word works fine! And to
>top it off, this user IS an Administrator of his local
>pc! Unbelievable....
>
>Thanks, any help would be greatly appreciated!
>
>JD
>
>
>.
>

TF
Tue Dec 16 13:38:06 CST 2003

Well I wouldn't quite go that far, but thanks all the same.

Terry

"JD" <anonymous@discussions.microsoft.com> wrote in message
news:049101c3c368$39a8ba40$a401280a@phx.gbl...
You're a genius, it worked! Thank you very, very much!

JD

>-----Original Message-----
>You miss an important point with Windows XP (and Windows
2000) in that they
>both use individual profiles for different users. So
every user has their
>own normal.dot with their own customisations. You need
to find the user's
>normal.dot and rename it normal.bad. Deleting your own
normal.dot did
>nothing.
>
>--
>Terry Farrell - Word MVP
>http://www.mvps.org/word/
>
>
>"JD" <jdugger@servicecenters.org> wrote in message
>news:02ac01c3c351$4999a840$a501280a@phx.gbl...
>At my workplace, we upgraded a user from Word 2000 to
>Word XP. He was getting that ignorant, Microsoft-
>inspired, "macro's are being disabled" error message and
>he tried to fix it himself. I'm not sure what he did,
>but now if you try to open Word, it says that Word has
>encountered a serious error and would you like to start
>in safe mode? If you say yes, it comes up in safe mode.
>If you say no, you get that "send error report to
>Microsoft" message. I've tried un-installing and re-
>installing, nothing. I've tried the "detect and repair"
>function in both Word and from the Office XP CD, no help
>there. I've deleted the "normal.dot" file, nothing
>again. Interestingly enough, I can log in under
>the "Administrator" account and Word works fine! And to
>top it off, this user IS an Administrator of his local
>pc! Unbelievable....
>
>Thanks, any help would be greatly appreciated!
>
>JD
>
>
>.
>