Word 97 problem

My wife's computer running Win 98SE and Word 97 has developed a problem
following a less than competent shut-down. On booting up a box entitled 'I/O
Monitor Initialise Error' containing the message 'Missing virus pattern file'
appears.

Word loads OK, but some files will not open; the 'illegal operation' message
appears; and the program shuts down. In one or two cases the program refuses
to open the file on the grounds that it has no proper 'doc' suffix - which it
has. All these files open OK in Wordpad and Notepad, or in the Word 2000
program on my machine.

I have re-installed Word 97 and installed an AVG virus checker, but to no
avail. Can anyone help?
--
Roy Bailey
West Berkshire.

TF
Sun Jan 25 15:27:06 CST 2004

This is not a Word problem as Word does not have any anti virus. This sounds
like a typical Norton Anti Virus problem when the Office Plug-in option is
enabled. I suggest you take this to AVG support and get them to sort it out.

--
Terry Farrell - Word MVP
http://word.mvps.org/

"Roy Bailey" <news@westberks.demon.co.uk> wrote in message
news:yovOuAAOPBFAFwn5@westberks.demon.co.uk...
: My wife's computer running Win 98SE and Word 97 has developed a problem
: following a less than competent shut-down. On booting up a box entitled
'I/O
: Monitor Initialise Error' containing the message 'Missing virus pattern
file'
: appears.
:
: Word loads OK, but some files will not open; the 'illegal operation'
message
: appears; and the program shuts down. In one or two cases the program
refuses
: to open the file on the grounds that it has no proper 'doc' suffix - which
it
: has. All these files open OK in Wordpad and Notepad, or in the Word 2000
: program on my machine.
:
: I have re-installed Word 97 and installed an AVG virus checker, but to no
: avail. Can anyone help?
: --
: Roy Bailey
: West Berkshire.
:

Roy
Mon Jan 26 01:36:18 CST 2004

In article <eOC$ln44DHA.4068@tk2msftngp13.phx.gbl>, TF <terryfarrell%40%
6d%73%6e%2ecom@?.?> writes
>This is not a Word problem as Word does not have any anti virus. This sounds
>like a typical Norton Anti Virus problem when the Office Plug-in option is
>enabled. I suggest you take this to AVG support and get them to sort it out.
>
But the problem occurred before I installed AVG. There was no anti-virus
program on the machine when the fault occurred.

AAPOI I tried following some instructions on mpvs.org and deleting or
renaming normal.dot. It proved impossible to do either.
--
Roy Bailey
West Berkshire.

TF
Mon Jan 26 13:35:01 CST 2004

Have you ever had any other AV on their such as a trial version of NAV?

If you cannot rename normal.dot, it is because your system has locked it.
Try rebooting and doing this BEFORE you open any applications.

Terry


"Roy Bailey" <news@westberks.demon.co.uk> wrote in message
news:xlQedHAyNMFAFw2j@westberks.demon.co.uk...
: In article <eOC$ln44DHA.4068@tk2msftngp13.phx.gbl>, TF <terryfarrell%40%
: 6d%73%6e%2ecom@?.?> writes
: >This is not a Word problem as Word does not have any anti virus. This
sounds
: >like a typical Norton Anti Virus problem when the Office Plug-in option
is
: >enabled. I suggest you take this to AVG support and get them to sort it
out.
: >
: But the problem occurred before I installed AVG. There was no anti-virus
: program on the machine when the fault occurred.
:
: AAPOI I tried following some instructions on mpvs.org and deleting or
: renaming normal.dot. It proved impossible to do either.
: --
: Roy Bailey
: West Berkshire.
: