Suzanne
Fri Nov 04 13:29:13 CST 2005
The fact is that these are general troubleshooting steps for all kinds of
problems in opening, closing, and using Word because most such problems are
caused by Normal.dot, the Registry, add-ins, or the printer driver. If you
start Word with the /a switch, can you use it without crashing? If not, have
you *tried* deleting and reinstalling the printer?
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site:
http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"Stephen Poley" <sbpoleySpicedHamTrap@xs4all.nl> wrote in message
news:3u4nm19i31cipddbn9ek6had2ldeu36mk8@4ax.com...
> On Wed, 02 Nov 2005 16:01:51 -0800, garfield-n-odie
> <garfieldnodie@discussions.microsoft.com> wrote:
>
> >Word relies more heavily than most other applications on
> >information from the printer driver to lay out and repaginate
> >text on the screen.
>
> OK. So how do I find out what the date is of the installed driver?
>
> > I'm not sure exactly what is causing the
> >problem you're experiencing. I offered some suggestions that
> >have worked for other people in the past, but you dismissed them
> >all out of hand without trying them, so I wish you well in your
> >future endeavors.
>
> I'm baffled by that response. I went to the page you offered (in fact I
> already had done so before my original post, but I rechecked it in
> answer to your post), and found the following headings:
>
> 1. If ... all Office applications quit without an error message as soon
> as they open (that isn't my problem).
>
> 2. If Word crashes as soon as it opens (that isn't my problem).
>
> 3. If Word opens very slowly (that isn't my problem).
>
> 4. If you get an error message as soon as Word opens, but it doesn't
> crash (that isn't my problem).
>
> And finally: "If none of these fixes help, please post with full details
> to the Application Errors newsgroup." Which is what I am doing.
>
> So which solutions were you actually suggesting? Why the need to get
> huffy?
>
>
>
> >Stephen Poley wrote:
> >
> >> I don't quite understand why you suggest that. Surely the printer
driver
> >> only comes into play when one does a print (or maybe print preview)?
> >> After all, one can use Word on a computer without a printer.
> >>
> >> How does one find out the date of the installed printer driver? I can't
> >> find it in the printer properties.
> >>
> >> Anyway, the latest driver available from HP is dated december 2001. I
> >> used the driver that came with XP SP2, and surely XP SP2 won't ship
with
> >> a driver older than that. Or will it?
> >>
> >> I'd already been through that, but none of the cases seems to match my
> >> situation. I can edit (and indeed print) *some* files normally.
> >>
> >> Any other suggestions?
> >>
> >>
> >>
> >>>Stephen Poley wrote:
> >>>
> >>>>On Mon, 31 Oct 2005 20:05:32 -0800, garfield-n-odie
> >>>><garfieldnodie@discussions.microsoft.com> wrote:
> >>>>
> >>>>
> >>>>
> >>>>>Stephen Poley wrote:
> >>>>>
> >>>>>
> >>>>>>I've used Office 2000 Professional for some years on Windows XP
Home. I
> >>>>>>am now transferring everything to a new computer with Windows XP
Home
> >>>>>>SP2. All apparently installs OK. Excel, Access and Powerpoint seem
to
> >>>>>>run OK.
> >>>>>>
> >>>>>>Word works fine with some files. With other files, just typing a
single
> >>>>>>character is enough to crash it. There is no identifiable common
factor
> >>>>>>to the files that trigger the crash, such as all using the same
> >>>>>>template. They are very simple - just text, no drawings, macros etc.
I
> >>>>>>can open them with Open Office, so they are not terminally
corrupted.
> >>>>>>Newly created files seem to be OK.
> >>>>
> >>>><snip>
> >>>>
> >>>>>Have you tried using the Open and Repair option?
> >>>>
> >>>>
> >>>>No such option available in my copy of Word, I'm afraid. Is it
something
> >>>>that must be installed separately or is it new since Office 2000?
> >>>>
> >>
> >>
>
> --
> Stephen Poley