Word 2003 crashes spontaneously

When I'm working in MS Word 2003, the program will suddenly abort and crash and restart, showing saved docs. The error occurs at random, and is extremely annoying. It will happen every ten minutes or so. Does anybody have a clue?

I am running Office 2003 Students and Terachers edition on a new clean Win2000 machine. The machine/OS was cleaned from an older installation. All software was removed, the disk cleaned and defragmented, the machine rebooted and then Office 2003 was installed.

The computer is connected to the Internet via hub to DSL, there is one other computer in the netwerk, but shutting that off doens't fix the problem.

The computer is running a firewall (ZoneAlarm 3.7.202) and McAffee V6.2, Shutting each of these down does not solve the problem.

I tried reinstalling MS Office several times. It doesn't fix the problem.

I tried shutting down the spell-check without results.

Does anyone have a clue?

TF
Mon Jan 12 12:08:08 CST 2004

Have you looked in the Windows Log Files to see if it gives you a clue? A
favourite to cause this is a partially corrupt printer driver.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

"Arent" <anonymous@discussions.microsoft.com> wrote in message
news:9C04D63F-582D-411A-9BBE-075189C3130A@microsoft.com...
: When I'm working in MS Word 2003, the program will suddenly abort and
crash and restart, showing saved docs. The error occurs at random, and is
extremely annoying. It will happen every ten minutes or so. Does anybody
have a clue?
:
: I am running Office 2003 Students and Terachers edition on a new clean
Win2000 machine. The machine/OS was cleaned from an older installation. All
software was removed, the disk cleaned and defragmented, the machine
rebooted and then Office 2003 was installed.
:
: The computer is connected to the Internet via hub to DSL, there is one
other computer in the netwerk, but shutting that off doens't fix the
problem.
:
: The computer is running a firewall (ZoneAlarm 3.7.202) and McAffee V6.2,
Shutting each of these down does not solve the problem.
:
: I tried reinstalling MS Office several times. It doesn't fix the problem.
:
: I tried shutting down the spell-check without results.
:
: Does anyone have a clue?

anonymous
Mon Jan 12 15:26:16 CST 2004

Hi TF

Thanks for the suggestions. I've checked the logs: Three DLL's seem to generate problems

mssp3nl.dl
hppourdp.dl
mso.dl

I can imagine the first is a servicepack, the second a printerdriver (or what's left of it, I removed one HP Laserjet and installed a new one) and I'm lost about the third. Does it ring a bell to you

I'll try to get the drivers cleaned up. Perhaps you have any more suggestions...
Thanks in advance

Aren



----- TF wrote: ----

Have you looked in the Windows Log Files to see if it gives you a clue?
favourite to cause this is a partially corrupt printer driver

--
Terry Farrell - Word MV
http://www.mvps.org/word

"Arent" <anonymous@discussions.microsoft.com> wrote in messag
news:9C04D63F-582D-411A-9BBE-075189C3130A@microsoft.com..
: When I'm working in MS Word 2003, the program will suddenly abort an
crash and restart, showing saved docs. The error occurs at random, and i
extremely annoying. It will happen every ten minutes or so. Does anybod
have a clue

: I am running Office 2003 Students and Terachers edition on a new clea
Win2000 machine. The machine/OS was cleaned from an older installation. Al
software was removed, the disk cleaned and defragmented, the machin
rebooted and then Office 2003 was installed

: The computer is connected to the Internet via hub to DSL, there is on
other computer in the netwerk, but shutting that off doens't fix th
problem

: The computer is running a firewall (ZoneAlarm 3.7.202) and McAffee V6.2
Shutting each of these down does not solve the problem

: I tried reinstalling MS Office several times. It doesn't fix the problem

: I tried shutting down the spell-check without results

: Does anyone have a clue

steam3801
Mon Jan 12 16:07:08 CST 2004

On Mon, 12 Jan 2004 13:26:16 -0800, "Arent"
<anonymous@discussions.microsoft.com> - in a blinding flash of
brilliance - wrote:

>Hi TF,
>
>Thanks for the suggestions. I've checked the logs: Three DLL's seem to generate problems:
>
>mssp3nl.dll
>hppourdp.dll
>mso.dll
>
>I can imagine the first is a servicepack, the second a printerdriver (or what's left of it, I removed one HP Laserjet and installed a new one) and I'm lost about the third. Does it ring a bell to you?
>

mso.dll is an Outlook dll - a Goggle search using"mso.dll" reveals a
few results on problems with this dll - and even a "fiks" for it
(shame it's in Norwegian :)

You know it makes sense.
steam3801

steam3801
Mon Jan 12 16:08:46 CST 2004

On Tue, 13 Jan 2004 09:07:08 +1100, steam3801
<tryspammingthis@optusnet.com.au> - in a blinding flash of brilliance
- wrote:

>On Mon, 12 Jan 2004 13:26:16 -0800, "Arent"
><anonymous@discussions.microsoft.com> - in a blinding flash of
>brilliance - wrote:
>
>>Hi TF,
>>
>>Thanks for the suggestions. I've checked the logs: Three DLL's seem to generate problems:
>>
>>mssp3nl.dll
>>hppourdp.dll
>>mso.dll
>>
>>I can imagine the first is a servicepack, the second a printerdriver (or what's left of it, I removed one HP Laserjet and installed a new one) and I'm lost about the third. Does it ring a bell to you?
>>
>
>mso.dll is an Outlook dll - a Goggle search using"mso.dll" reveals a
>few results on problems with this dll - and even a "fiks" for it
>(shame it's in Norwegian :)
>
>You know it makes sense.
>steam3801

Hmm, just a thought - in view of mso being an Outlook dll, and you
having problems in Word, try opening Outlook and going to your
settings and turning off the Journal recording of Word activities.

You know it makes sense.
steam3801

Suzanne
Mon Jan 12 16:43:19 CST 2004

mssp3nl.dll is the Dutch spelling checker, I believe.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Arent" <anonymous@discussions.microsoft.com> wrote in message
news:A5D01DB5-3C8E-4AFE-ACAC-72342BE59AD9@microsoft.com...
> Hi TF,
>
> Thanks for the suggestions. I've checked the logs: Three DLL's seem to
generate problems:
>
> mssp3nl.dll
> hppourdp.dll
> mso.dll
>
> I can imagine the first is a servicepack, the second a printerdriver (or
what's left of it, I removed one HP Laserjet and installed a new one) and
I'm lost about the third. Does it ring a bell to you?
>
> I'll try to get the drivers cleaned up. Perhaps you have any more
suggestions...?
> Thanks in advance,
>
> Arent
>
>
>
>
> ----- TF wrote: -----
>
> Have you looked in the Windows Log Files to see if it gives you a
clue? A
> favourite to cause this is a partially corrupt printer driver.
>
> --
> Terry Farrell - Word MVP
> http://www.mvps.org/word/
>
> "Arent" <anonymous@discussions.microsoft.com> wrote in message
> news:9C04D63F-582D-411A-9BBE-075189C3130A@microsoft.com...
> : When I'm working in MS Word 2003, the program will suddenly abort
and
> crash and restart, showing saved docs. The error occurs at random,
and is
> extremely annoying. It will happen every ten minutes or so. Does
anybody
> have a clue?
> :
> : I am running Office 2003 Students and Terachers edition on a new
clean
> Win2000 machine. The machine/OS was cleaned from an older
installation. All
> software was removed, the disk cleaned and defragmented, the machine
> rebooted and then Office 2003 was installed.
> :
> : The computer is connected to the Internet via hub to DSL, there is
one
> other computer in the netwerk, but shutting that off doens't fix the
> problem.
> :
> : The computer is running a firewall (ZoneAlarm 3.7.202) and McAffee
V6.2,
> Shutting each of these down does not solve the problem.
> :
> : I tried reinstalling MS Office several times. It doesn't fix the
problem.
> :
> : I tried shutting down the spell-check without results.
> :
> : Does anyone have a clue?
>
>
>

TF
Tue Jan 13 13:50:35 CST 2004

Arent

This may be a problem with the Proofing Tools. Try turning off the Spelling
and Grammar while you type options and test again for stability. Also, try
deleting and reinstalling the printer driver (see if there is a newer one at
the support site first). One of those looks favourite.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

"Arent" <anonymous@discussions.microsoft.com> wrote in message
news:A5D01DB5-3C8E-4AFE-ACAC-72342BE59AD9@microsoft.com...
: Hi TF,
:
: Thanks for the suggestions. I've checked the logs: Three DLL's seem to
generate problems:
:
: mssp3nl.dll
: hppourdp.dll
: mso.dll
:
: I can imagine the first is a servicepack, the second a printerdriver (or
what's left of it, I removed one HP Laserjet and installed a new one) and
I'm lost about the third. Does it ring a bell to you?
:
: I'll try to get the drivers cleaned up. Perhaps you have any more
suggestions...?
: Thanks in advance,
:
: Arent
:
:
:
:
: ----- TF wrote: -----
:
: Have you looked in the Windows Log Files to see if it gives you a
clue? A
: favourite to cause this is a partially corrupt printer driver.
:
: --
: Terry Farrell - Word MVP
: http://www.mvps.org/word/
:
: "Arent" <anonymous@discussions.microsoft.com> wrote in message
: news:9C04D63F-582D-411A-9BBE-075189C3130A@microsoft.com...
: : When I'm working in MS Word 2003, the program will suddenly abort
and
: crash and restart, showing saved docs. The error occurs at random,
and is
: extremely annoying. It will happen every ten minutes or so. Does
anybody
: have a clue?
: :
: : I am running Office 2003 Students and Terachers edition on a new
clean
: Win2000 machine. The machine/OS was cleaned from an older
installation. All
: software was removed, the disk cleaned and defragmented, the machine
: rebooted and then Office 2003 was installed.
: :
: : The computer is connected to the Internet via hub to DSL, there is
one
: other computer in the netwerk, but shutting that off doens't fix the
: problem.
: :
: : The computer is running a firewall (ZoneAlarm 3.7.202) and McAffee
V6.2,
: Shutting each of these down does not solve the problem.
: :
: : I tried reinstalling MS Office several times. It doesn't fix the
problem.
: :
: : I tried shutting down the spell-check without results.
: :
: : Does anyone have a clue?
:
:
:

anonymous
Tue Jan 13 15:11:26 CST 2004

Hi Everyone

Due to a busy schedule will not be able to test and try anymore for a couple of days, but I'm confident we've come a long way. Both printerdrivers and spellcheck sound like valid causes for the problems. I'll clean up the printerdrivers and reset the spellchecks and see if it takes me there

Thanks for your help, all of you

Aren