Word crashes op sys

Since I applied new Microsoft updates, opening Word
crashes my computer. All other software is fine - it
looks like a conflict, but I cannot find any info on it
and don't know where to start. Windows 2000 and microsoft
professional.

Suzanne
Mon Aug 18 21:05:49 CDT 2003

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"libby" <brewer@xenonconsulting.com> wrote in message
news:07b701c365ee$2737b550$a301280a@phx.gbl...
> Since I applied new Microsoft updates, opening Word
> crashes my computer. All other software is fine - it
> looks like a conflict, but I cannot find any info on it
> and don't know where to start. Windows 2000 and microsoft
> professional.

Dean
Mon Aug 18 22:28:14 CDT 2003

I'm getting the same problem and I tried all the options
in the mvps.org FAQ.

Here's what happens
1. I open word in normal or /a mode
2. I type a few words
3. Hit the Enter key
4. Operating System crashes and reboots
It happens every time.

Other apps work just fine (Quicken, Internet Explorer,
Outlook). This problem only started after I installed SP-
4 for Windows 2000 last Friday and the associated security
patches. I'm also using McAfee VirusScan Online.

Any help would be greatly appreciated.

>-----Original Message-----
>See
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.ht
m
>
>--
>Suzanne S. Barnhill
>Microsoft MVP (Word)
>Words into Type
>Fairhope, Alabama USA
>Word MVP FAQ site: http://www.mvps.org/word
>Email cannot be acknowledged; please post all follow-ups
to the newsgroup so
>all may benefit.
>
>"libby" <brewer@xenonconsulting.com> wrote in message
>news:07b701c365ee$2737b550$a301280a@phx.gbl...
>> Since I applied new Microsoft updates, opening Word
>> crashes my computer. All other software is fine - it
>> looks like a conflict, but I cannot find any info on it
>> and don't know where to start. Windows 2000 and
microsoft
>> professional.
>
>.
>

Marty
Tue Aug 19 12:30:54 CDT 2003

THANK YOU! I went to the site and followed the steps
regarding the corrupt normal.dot, as I had gone through
the previous suggestions without resolution. My problem
stemmed for a corrupt normal file. You saved me from
having to go purchase an upgrade, which I was considering!

Thanks again!!!
>-----Original Message-----
>See
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.ht
m
>
>--
>Suzanne S. Barnhill
>Microsoft MVP (Word)
>Words into Type
>Fairhope, Alabama USA
>Word MVP FAQ site: http://www.mvps.org/word
>Email cannot be acknowledged; please post all follow-ups
to the newsgroup so
>all may benefit.
>
>"libby" <brewer@xenonconsulting.com> wrote in message
>news:07b701c365ee$2737b550$a301280a@phx.gbl...
>> Since I applied new Microsoft updates, opening Word
>> crashes my computer. All other software is fine - it
>> looks like a conflict, but I cannot find any info on it
>> and don't know where to start. Windows 2000 and
microsoft
>> professional.
>
>.
>

Beth
Tue Aug 19 13:31:34 CDT 2003

FWIW you would've probably still encountered the problem even after an
upgrade since your personal preferences, such as Normal.dot, are
preserved.

Seldom are application errors caused by the Word installation.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


"Marty" <mbarrera@geo-logistics.com> wrote in message
news:005f01c36677$a45c7550$a501280a@phx.gbl...
> You saved me from
> having to go purchase an upgrade, which I was considering!
>
> Thanks again!!!

Jeffrey
Tue Aug 19 15:28:48 CDT 2003



Try this: go to C:/Documents and Settings/your username/Application
Data/Microsoft/Templates and rename the file "Normal.dot" to "Normal.old"
and try opening Word.

More info available below:

http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

"libby" <brewer@xenonconsulting.com> wrote in message
news:07b701c365ee$2737b550$a301280a@phx.gbl...
> Since I applied new Microsoft updates, opening Word
> crashes my computer. All other software is fine - it
> looks like a conflict, but I cannot find any info on it
> and don't know where to start. Windows 2000 and microsoft
> professional.

Dean
Wed Aug 20 19:08:31 CDT 2003

Yes, I did have it, but I cleaned it and installed all the
OS security updates.

>-----Original Message-----
>Did you have the msblast.exe worm? Have you cleaned it?
>
>--
>Suzanne S. Barnhill
>Microsoft MVP (Word)
>Words into Type
>Fairhope, Alabama USA
>Word MVP FAQ site: http://www.mvps.org/word
>Email cannot be acknowledged; please post all follow-ups
to the newsgroup so
>all may benefit.
>
>"Dean F" <dfjelstul@yahoo.com> wrote in message
>news:093b01c36601$ec396250$a301280a@phx.gbl...
>> I'm getting the same problem and I tried all the options
>> in the mvps.org FAQ.
>>
>> Here's what happens
>> 1. I open word in normal or /a mode
>> 2. I type a few words
>> 3. Hit the Enter key
>> 4. Operating System crashes and reboots
>> It happens every time.
>>
>> Other apps work just fine (Quicken, Internet Explorer,
>> Outlook). This problem only started after I installed
SP-
>> 4 for Windows 2000 last Friday and the associated
security
>> patches. I'm also using McAfee VirusScan Online.
>>
>> Any help would be greatly appreciated.
>>
>> >-----Original Message-----
>> >See
>>
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.ht
>> m
>> >
>> >--
>> >Suzanne S. Barnhill
>> >Microsoft MVP (Word)
>> >Words into Type
>> >Fairhope, Alabama USA
>> >Word MVP FAQ site: http://www.mvps.org/word
>> >Email cannot be acknowledged; please post all follow-
ups
>> to the newsgroup so
>> >all may benefit.
>> >
>> >"libby" <brewer@xenonconsulting.com> wrote in message
>> >news:07b701c365ee$2737b550$a301280a@phx.gbl...
>> >> Since I applied new Microsoft updates, opening Word
>> >> crashes my computer. All other software is fine - it
>> >> looks like a conflict, but I cannot find any info on
it
>> >> and don't know where to start. Windows 2000 and
>> microsoft
>> >> professional.
>> >
>> >.
>> >
>
>.
>

Suzanne
Wed Aug 20 22:45:10 CDT 2003

You might want to search for it again. It was very easy to get reinfected
just while downloading the updates.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Dean F" <dfjelstul@yahoo.com> wrote in message
news:0e8801c36778$5b138c10$a001280a@phx.gbl...
> Yes, I did have it, but I cleaned it and installed all the
> OS security updates.
>
> >-----Original Message-----
> >Did you have the msblast.exe worm? Have you cleaned it?
> >
> >--
> >Suzanne S. Barnhill
> >Microsoft MVP (Word)
> >Words into Type
> >Fairhope, Alabama USA
> >Word MVP FAQ site: http://www.mvps.org/word
> >Email cannot be acknowledged; please post all follow-ups
> to the newsgroup so
> >all may benefit.
> >
> >"Dean F" <dfjelstul@yahoo.com> wrote in message
> >news:093b01c36601$ec396250$a301280a@phx.gbl...
> >> I'm getting the same problem and I tried all the options
> >> in the mvps.org FAQ.
> >>
> >> Here's what happens
> >> 1. I open word in normal or /a mode
> >> 2. I type a few words
> >> 3. Hit the Enter key
> >> 4. Operating System crashes and reboots
> >> It happens every time.
> >>
> >> Other apps work just fine (Quicken, Internet Explorer,
> >> Outlook). This problem only started after I installed
> SP-
> >> 4 for Windows 2000 last Friday and the associated
> security
> >> patches. I'm also using McAfee VirusScan Online.
> >>
> >> Any help would be greatly appreciated.
> >>
> >> >-----Original Message-----
> >> >See
> >>
> http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.ht
> >> m
> >> >
> >> >--
> >> >Suzanne S. Barnhill
> >> >Microsoft MVP (Word)
> >> >Words into Type
> >> >Fairhope, Alabama USA
> >> >Word MVP FAQ site: http://www.mvps.org/word
> >> >Email cannot be acknowledged; please post all follow-
> ups
> >> to the newsgroup so
> >> >all may benefit.
> >> >
> >> >"libby" <brewer@xenonconsulting.com> wrote in message
> >> >news:07b701c365ee$2737b550$a301280a@phx.gbl...
> >> >> Since I applied new Microsoft updates, opening Word
> >> >> crashes my computer. All other software is fine - it
> >> >> looks like a conflict, but I cannot find any info on
> it
> >> >> and don't know where to start. Windows 2000 and
> >> microsoft
> >> >> professional.
> >> >
> >> >.
> >> >
> >
> >.
> >