easouza
Tue Apr 22 15:06:12 PDT 2008
Thanks for your input on this problem. I have been experiencing the same
thing and I also use Paperport. Now I have a solution. Thank you again
Terry and "falkunmalti"
--
Eileen
"falkunmalti" wrote:
> Terry
>
> I seem to have resolved the issue and thanks for the tip. I removed the two
> COM addins relating to Paperport in Word (and related addins to Excel and
> Powerpoint). I used the command listed below in a command prompt in VIsta to
> issue the command. The only functionality I lose is the integrated toolbar to
> print to Paperport or to pdf which you can still do anyway by selecting the
> appropriate printer. I will monitor this over the next little while but so
> far it looks good. Thanks again.
>
> "falkunmalti" wrote:
>
> > Thanks for this Terry
> >
> > Actually I don't want to remove Paperport since I do use it quite
> > extensively. I looked around the Nuance site and they talk about addins
> > sometimes conflicting with each other and provide a method of deregistering
> > the Print to PDF addin. I am going to try that and see if it fixes the
> > problem. I think the syntax is
> >
> > regsvr32 /u "H:\Program Files\ScanSoft\PDF Create 4\PDF
> > Driver\OfficeAddIn\ZnWordAddIn.dll"
> >
> > I'll advise if the problem goes away.
> >
> > Is this why I cannot delete the addin from Word itself, i.e. that it has to
> > be done through the registry?
> >
> >
> > "Terry Farrell" wrote:
> >
> > > Paperport is a known problem in Word 2007. I'm not familiar with Zeon Word.
> > > If PP won't let you remove it through the Windows Add/Remove Programs
> > > utility, then check with PP support to get the lowdown on removal (also
> > > check to see if they have an update for it that is compatible with 2007).
> > >
> > > Terry
> > >
> > > "falkunmalti" <falkunmalti@discussions.microsoft.com> wrote in message
> > > news:FB9E817A-3756-4480-BEA7-676889B3C080@microsoft.com...
> > > >
> > > > I don't have Norton Antivirus. I checked the addins I have and there is a
> > > > COM addin for Paperport PDF and Zeon Word PDF. I tried to remove both of
> > > > them but got a Word error message saying The connected state of Office
> > > > addins
> > > > registered to HKey-Local-Machine cannot be changed. I tried to remove the
> > > > Scansoft PDF.dot template but it keeps coming back. That's it for addins,
> > > > the rest are Smart Tags and Dcoument Inspectors whateverthose are). I
> > > > have a
> > > > Brother Multifunction printer as my default printer. The funny thing
> > > > about
> > > > this is that it is intermittent - sometimes Word crashes with that message
> > > > and sometimes it works fine. I looked at the event viewer and the
> > > > faulting
> > > > module is ntdll.dll. The following is the error message from the event
> > > > viewer:
> > > >
> > > > Faulting application WINWORD.EXE, version 12.0.6211.1000, time stamp
> > > > 0x46d4a7df, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
> > > > 0x4791a783, exception code 0xc0000374, fault offset 0x000aada3, process id
> > > > 0x1d38, application start time 0x01c8845d33742dc0.
> > > >
> > > > Thanks for any further insight into this annoying problem.
> > > >
> > > >
> > > >
> > > > "Terry Farrell" wrote:
> > > >
> > > >> This is usually due to an incompatible add-in or Norton Anti Virus. If
> > > >> you
> > > >> have NAV, open it and disable the Office Plug-in option.
> > > >>
> > > >> Otherwise see how to find add-ins
> > > >>
> > > >>
http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm
> > > >>
> > > >>
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx
> > > >>
> > > >> --
> > > >> Terry Farrell - MSWord MVP
> > > >>
> > > >> "falkunmalti" <falkunmalti@discussions.microsoft.com> wrote in message
> > > >> news:A7D66B44-59F8-4325-97BB-195EE36EA2DF@microsoft.com...
> > > >> > Just to add - the error message I get is that "The system cannot find
> > > >> > the
> > > >> > file specified". The file is there though because I just double
> > > >> > clicked
> > > >> > on
> > > >> > it. I really don't understand what is causing these errors. Any help
> > > >> > would
> > > >> > be appreciated.
> > > >> >
> > > >> >
> > > >> >
> > > >> > "falkunmalti" wrote:
> > > >> >
> > > >> >> Hi
> > > >> >>
> > > >> >> I have a problem which I have experienced for a long time. I
> > > >> >> reinstalled
> > > >> >> word 2007 many times to no avail. Most times when I open word, either
> > > >> >> by
> > > >> >> opening the application or clicking on a .docx file, Word crashes with
> > > >> >> this
> > > >> >> message
> > > >> >>
> > > >> >> Problem signature:
> > > >> >> Problem Event Name: APPCRASH
> > > >> >> Application Name: WINWORD.EXE
> > > >> >> Application Version: 12.0.6211.1000
> > > >> >> Application Timestamp: 46d4a7df
> > > >> >> Fault Module Name: StackHash_df17
> > > >> >> Fault Module Version: 6.0.6001.18000
> > > >> >> Fault Module Timestamp: 4791a783
> > > >> >> Exception Code: c0000374
> > > >> >> Exception Offset: 000aada3
> > > >> >> OS Version: 6.0.6001.2.1.0.256.1
> > > >> >> Locale ID: 4105
> > > >> >> Additional Information 1: df17
> > > >> >> Additional Information 2: 22734d2160ba3474a6edba308c2e7478
> > > >> >> Additional Information 3: 948a
> > > >> >> Additional Information 4: de9374e056162b32b94bff7fd732d2db
> > > >> >>
> > > >> >> I get an error message saying that Word cannot find the file. If I
> > > >> >> try
> > > >> >> agian several times, it might open eventually. I am running Vista
> > > >> >> Ultimate
> > > >> >> 64 bit. Can anyone provide some assistance. Thank you.
> > > >>
> > >