Situation:
A dime Word background appears then immediately a window:
"Microsoft Office Word has stopped working. Windows is trying to recover
your information" - the window changes to...""Microsoft Office Word has
stopped working. Windows will close the program and notify you if there is a
solution - it freezes there so that the "Close Program button must be
clicked.
Then a window appears with the full path and says the file cannot be found.
Try typing it in again correctly - although nothing was ever typed in.
** I do have 2 addins - ScanSoft PDF Create and ACT! 7.0. I renamed the
scansoftpdf.dot file and it created a new one.
** This is a new machine with Windows Ultimate and Office 2007 - it was not
an upgraded system.
** I did install the compatibility pack or whatever it is as we do access
several Word 97-03 documents/files.
SOLUTIONS TRIED PER OTHER MSGS ON THIS BOARD TO NO AVAIL:
1. Corrupted Normal.dotm and/or Normal.dot. Rename them as
oldnormal.dotm/oldnormal.dot. (When upgrading to Word 2007, it reads and
uses an exsiting normal.dot, and creates normal.dotm.) You might need to
display hidden files/folders. In Vista on my machine, normal.dot? is located
here: C:\Users\Herb\AppData\Roaming\Microsoft\Templates
**** Renamed both
2. Corrupted Word Data registry key. Rename or delete:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options
*** Deleted both
3. Corrupted Windows user profile (gulp). Try creating a new Windows user
and see if the new user experiences the same problems.
*** Created another user/admin and still have problem.
4. Tried winword.exe /a and it loaded but did not fix the problem.
5. There are no files in the Word Startup directory.
6. The network printer drivers are installed on the hard drive.
7. Have run the Office Repair Utility as well as uninstalled and re-install
Office 2007
Thanks Much!
Jerry