I have had a continuing problem with starting Word 2002 on my XP system -
causes the error "Word has encountered a problem and needs to close". It gets
hung up and I have to kill it with Task Manager. The only way I can run it
is from
Office Tools opening up the Word Support Template (uses support.dot vs.
normal.dot) - then it won't crash. I have had techs re-install all Office
software on this PC and still have the same problem. I have tried the
suggestiions on word.mvps.org site "problems opening Word" application error
page but still have crashes on word startup. I am getting by using the
Support Template for now, but would like to solve the problem and use it
normally.



--
Rjphoto

Re: Word Start Up Error by TF

TF
Fri Apr 15 12:06:40 CDT 2005

Well your Techs ain't worth having around. It sounds as though normal.dot is
corrupted (you can reinstall forever and it still won't replace normal.dot).
However, for a full run down on diagnosing the problem, see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm. (But don't show
your techs!)

--
Terry Farrell - Word MVP
http://word.mvps.org/

"Rjphoto" <Rjphoto@discussions.microsoft.com> wrote in message
news:D15C1D31-52BB-48F7-8781-20BEA5D53A8E@microsoft.com...
:I have had a continuing problem with starting Word 2002 on my XP system -
: causes the error "Word has encountered a problem and needs to close". It
gets
: hung up and I have to kill it with Task Manager. The only way I can run
it
: is from
: Office Tools opening up the Word Support Template (uses support.dot vs.
: normal.dot) - then it won't crash. I have had techs re-install all Office
: software on this PC and still have the same problem. I have tried the
: suggestiions on word.mvps.org site "problems opening Word" application
error
: page but still have crashes on word startup. I am getting by using the
: Support Template for now, but would like to solve the problem and use it
: normally.
:
:
:
: --
: Rjphoto