Word Hangs When Opening

Tutorials Win: Microsoft Windows Forum

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  - 1
    - Update word to newer Service Pack Where could we find a Service Pack for Word 2000. The only thing I can find is for Office 2000, but we have only Word 2000 installed and are getting some printer pager numbering errors that we were told were fixed by going to a later version or word or updating to a later service pack. Can anyone help with how to get this latest service pack? Tag: Word Hangs When Opening Tag: 62718
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    - track changes and bookmark problems I use Word 2000 and I am working with a document that has bookmarks. I am tracking the changes that I make. After I accept all changes and then print the document, the changes to the bookmarks that I accepted come back. Tag: Word Hangs When Opening Tag: 62717
  - 3
    - Word freezes in internet explorer when back button is pressed I often read Word files online when using internet explorer. Word opens up "embedded" in the browser. However, when I click the "Back" button, which should have the effect of closing Word and returning me to the previous web page, instead, Word and IE freeze. The only way out of this is to go into task manager and kill winword.exe, which causes the browser to go back to the previous page as desired. I am using Word 2002 (part of Office XP) and Windows XP Professional. Help appreciated! Tag: Word Hangs When Opening Tag: 62714
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    - Word 6 on Windows 98 I have an intermittent error I have been unable to solve despite reinstalling Word. On opening Word I can open a blank page but as soon as I type anything it will return an "Program Error. Integer Divide by Zero Error". Other times I can have no applications open and it will tell me there is not enough memory to run Word. Only Word is giving me this problem. I have been succcessfully running Word for about 6 years now and this problem only developed gradually over the last 12 months. Is this a memory problem and if so why is only Word giving the problem and nothing other applications such as Excel? Can anyone suggest how I can fix it? Many thanks MKK Tag: Word Hangs When Opening Tag: 62713
  - 5
    - Using Save As to create new file We're having problems with Save As command. Each week we create a new file for our church newsletter using Save As and saving file name with that week's date in name. (This is so we can easily keep all formats and some content). For example, this week we opened file named 8- 03-03.doc and saved as 8-10-03.doc. When we change anything in 8-10-03.doc, it changes the same thing in 8- 03-03.doc. This started happening last week. I don't if it's a bug or if someone in the family set an option causing this. Any ideas? Tag: Word Hangs When Opening Tag: 62710
  - 6
    - Resources Low Hello, I just started receiving an error when I try to start word. A system text box comes up and says that the computer is dangerously low on resources and so I want to quit Winword. When I click yes then everything else doesn't work until I reboot. I uninstalled Office and reinstalled and all other programs work (PowerPoint etc.) but word still does the same thing. I am current on my virus codes (after this happen) and it didn't find anything. Norton System Check came up with a registry error and asked if I wanted it fixed and I had it fix it. This didn't seem to help. Now I can't even uninstall Office (just locks up) but all other programs in Office and other programs on the computer work. Any suggestions out there before I format C? Thanks in advance for any help. Dave Tag: Word Hangs When Opening Tag: 62701
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    - windows installer every time I start wordXP windows installer opens and proceeds to "preparing to install" so that word does does start immediately Tag: Word Hangs When Opening Tag: 62688
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    - Word Attachments won't Open from Outlook I'm running Office 2002 with Windows XP Pro. Periodically, I have a problem where Word attachments will not open when double clicking on the attachment from an Outlook email. Word begins to open, but then gives an application error and closes. I apologize that I don't have the exact error message, I will be sure to get it next time. Once the error occurs the first time, it will never open another Word attachment until the "fix" below is performed. Once the "fix" is performed, than the system will operate normally for sometimes 2 days, and sometimes 2 months, and then the issue will arise again. Some observations on the system: 1) Norton Antivirus 2002 is installed, and is updated, and the system has been scanned on several occasions with nothing found. 2) Normal.dot file is occasionally appearing to be corrupt when the problem occurs - it has been as large as 145K rather than the usual 25-35K. Deleting it and allowing Word to recreate it brings it back to "normal" size until the next time. 3) I have noticed that on this system, Normal.dot is showing a new date (and time) modified EVERY time that Word is closed. I have verified that this is not normal behavior for Office 2000, but have not verified it as normal or abnormal for Office 2002, as I do not have that version running on any other computer - can someone advise if this is normal? The "Fix": 1) Close Outlook 2) Open any Word Document - at this time, Word gives several Recovery Document Errors. Answering "OK" to all of these will clear them. 3) Close Word 4) Open Outlook and all attachments work as normal. 5) Deleting Normal.dot at this time "seems" to discourage the problem from coming back for a longer period of time, but this is unproven theory. So, sorry for the long involved post, but this problem has been reoccurring for several months, and it is extremely frustrating - I would appreciate any help that anyone can give. Thanks, Laura Tag: Word Hangs When Opening Tag: 62680
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    - **4th time: Heeeeeeeeeeeeeelp! I've posted this 3 times before, but never got an answer. Hope someone can help. I'm using XP Home and Word 2000. Periodically (at least once a day), I get a save error. It happens only on documents that I am editing. The error is: "Word cannot complete the save due to a file permission error (D:\...\[document name] ...) D is a parition on the hard drive. I have Word configured to always make a backup. What's going on here and what should I do? -- < : )))) >< Caught In The Net Tag: Word Hangs When Opening Tag: 62679
  - 10
    - Blinking dialog When I open a word document and try to print it the top box blinks and won't let me do anything. I get the message, "You cannot close Microsoft Word because a dialog is active. Switch to Microasoft Word first and close the dialog" Any one have anu suggestions? Thanks. Tag: Word Hangs When Opening Tag: 62678
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    - App Errors when Opening Word Doc Attachment in Outlook I'm running Office 2002 with Windows XP Pro. Periodically, I have a problem where Word attachments will not open when double clicking on the attachment from an Outlook email. Word begins to open, but then gives an application error and closes. I apologize that I don't have the exact error message, I will be sure to get it next time. Once the error occurs the first time, it will never open another Word attachment until the "fix" below is performed. Once the "fix" is performed, than the system will operate normally for sometimes 2 days, and sometimes 2 months, and then the issue will arise again. Some observations on the system: 1) Norton Antivirus 2002 is installed, and is updated, and the system has been scanned on several occasions with nothing found. 2) Normal.dot file is occasionally appearing to be corrupt when the problem occurs - it has been as large as 145K rather than the usual 25-35K. Deleting it and allowing Word to recreate it brings it back to "normal" size until the next time. 3) I have noticed that on this system, Normal.dot is showing a new date (and time) modified EVERY time that Word is closed. I have verified that this is not normal behavior for Office 2000, but have not verified it as normal or abnormal for Office 2002, as I do not have that version running on any other computer - can someone advise if this is normal? The "Fix": 1) Close Outlook 2) Open any Word Document - at this time, Word gives several Recovery Document Errors. Answering "OK" to all of these will clear them. 3) Close Word 4) Open Outlook and all attachments work as normal. 5) Deleting Normal.dot at this time "seems" to discourage the problem from coming back for a longer period of time, but this is unproven theory. So, sorry for the long involved post, but this problem has been reoccurring for several months, and it is extremely frustrating - I would appreciate any help that anyone can give. Thanks, Laura Tag: Word Hangs When Opening Tag: 62677
  - 12
    - Does not open word file. Everytime I try to open this document I get the error: The document name or path is not valid. Try these suggestions. *Check the file permissions for the document or drive. *Use the file open dialog box to locate the document. This file is on a floppy disk. I checked for the permission and did the file open dialog thing and still I got the same error. Please let me know about any other things I could try. Thank you. Tag: Word Hangs When Opening Tag: 62673
  - 13
    - header and footer I have created a template using excel then copy and paste the cells into a word document with a header and footer applied. When I pasted the cells it created 2 pages and therefore applied the header and footer to page 2. I have since decreased the number of cells to fit on 1 page. I still have a page 2 in my document with a header and footer. Is it possible to delete page 2 of my document? Tag: Word Hangs When Opening Tag: 62672
  - 14
    - emailing through word Office XP When clicking the e-mail in word, tells me that the e- mail envelope error. Also same error when trying to view Recipient done a detect & repair reinsatalled OutLook etc Tag: Word Hangs When Opening Tag: 62666
  - 15
    - Ongong problem in Word I have a problem which has been ongoing for months and I believe this problem is related to WORD. When I go to MY DOCUMENTS file and open a folder or document, something strange happens when I close (X) the file. Another distorted version of the foldor/document name appears in MY DOCUMENTS. Is is always the same as the file name that I just opened and then closed, but the first two file name digits are replaced by ~$. For example, whenever I open and then close a file named "Personal", another (2nd) distorted version ot Personal appears as ~$ersonal. Then things get locked up and weird messages come up unless I first delete ~$ersonal. When I delete the ~$ versions, the go directly to my Recycle Bin and store up until deleted from the bin.I hope I have not confused you; any suggestions? thank you Tag: Word Hangs When Opening Tag: 62664
  - 16
    - Error in my Word document!! HELP!! I have recently finished a larger report on Word but when I went to print it I got an error that read: -Dr.Watson for Windows NT- "An application error has occured and an application log is being generated. WINWORD.exe Exception:access violation (0xc0000005),Address: 0x301e4f1f". ...and then it kicks me out of Word. This only happens with this particular file, no others so it must be an error in my document(?). I tried to "save as" under another name but the error carries through. At some instances when I try to save it will come up with the same error and kicks me out of word. I tried to copy and paste the document to another new document but it won't even pastebecause I instantly get kicked out! I have photographs, Table of contents and List of figures (which is created by "comments" below the pictures). I have tried deleting the photographs and then printing but the error still occurs. I've tried everything I can think of, can anyone help me?! Tag: Word Hangs When Opening Tag: 62662
  - 17
    - 2 versions of word does anyone know if you can put 2 versions of Word on one computer.......One is a new XP laptop with word(2000 with XP upgrade) on it and I want to add an old version of word97 onto the XP laptop. Is that possible? Tag: Word Hangs When Opening Tag: 62660
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    - User Permissions On XP how can you see the user permissions. My problem with Word may be linked to this? Thanks for any help Tag: Word Hangs When Opening Tag: 62655
  - 19
    - File Extensions How can you see the file extensions in Windows XP? Like *.doc is WORD, what is used for the WORK programs? Thanks. Tag: Word Hangs When Opening Tag: 62654
  - 20
    - Word Will Not Open I was working with 2 documents, cutting and pasting from one to another when all of a sudden I got a window asking whether I wanted to save changes to Normal(?) I said 'no' and then I lost WORD, cannot open application or any documents. I get error message that "Microsoft Word for Windows has encountered a problem and needs to close" I sent the error and was told to download office updates 3 - I did - still get same error. I tried repair, installed and unistalled and still the error. Please help. Aside, other users on this computer can get Word with no problem, it is my sign-on (administrator) that cannot. Tag: Word Hangs When Opening Tag: 62653
  - 21
    - Unable to open Word document in Windows Explorer I have a user who is unable to open a Word 2002 from Windows Explorer. She is able to get to the document within Word, but not through Explorer. Any ideas?? Tag: Word Hangs When Opening Tag: 62649
  - 22
    - Make Word open other file types I have just been upgraded to Windows XP/Word 2002 (10.4219.4219 sp2). I handle a wide range of file types which I had previously been able to open easily in Word from Explorer using "open with". Now, with the new, "improved" version, I only get a message saying that my file "is not a valid Win32 application". I have changed the file associations that set which program starts when you open a file. Unfortunately, Word does not trust my judgment and I still get the error. I can still open these files without problems if I open Word and then do "File, Open". But, it is considerably less convenient to do it this way. If anyone knows a way around this new dummy-proof feature, I would greatly appreciate it. (Other than renaming all documents to ".doc") Thank you. Tag: Word Hangs When Opening Tag: 62637
  - 23
    - Phantom file The last time I was in Word, it crashed and I thought I had lost the file I was working on. I created it again and saved it to disk. Today when I went back to Word and clicked on the shortcut, it opened the file I thought I had lost. The same thing happens if I click on the new document icon. I have tried searching for it to delete it but search does not come up with anything when I searche it by either name that shows up for it (Document1 or a name derived from information on the first line). I have also tried saving the file and then deleting it but it still shows up every time I open a new document. Does anyone know how to get rid of it? This file was formatted differently than usual so every time this opens as a new file, I have to reformat each new document. Thanks to anyone who can help. Tag: Word Hangs When Opening Tag: 62633
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    - Word 97 claims it is opening a duplicate copy I've just upgraded from Windows 98 to Windows 2000 and when I open up a Word document from the desktop by double clicking, I receive an error message saying the file his already opened by myself asking if I would like to open a copy. If I open the document from inside of Word, then I don't have this problem. I'm having the same problem with Excel. Many Thanks in antcipation of help -- kind regards peter lawton Tag: Word Hangs When Opening Tag: 62632
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    - Word (Works 6.0) fails to open Sysyem Infor: 9x Platform Windows Me 4.90 I.E 5.5 Works Suite OS Pack M.S. 6.0 HP Desktop 7940 Problem: Works fails to open properly, Works "Pop UP" appears but application does not load. Double clicking in My Computer, Programs MS Works, results in the error message "To run the works set up program, double click the set up icon on the "Works CD". Application was pre-installed on computer. Also unable to locate various Works exe files including, wkfud.exe. and wkDetect. exe. Any help woud be greatly appreciated. Rick Fenlon Columbus, Ohio Thanks in Advance Tag: Word Hangs When Opening Tag: 62631
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  - 1
    - Safe mode disable? Word (office 2002 SP1)is constantly opening in safe mode. I want to disable it. How can I do it? Please reply to joshi_nikhil@hotmail.com thanks in advance Tag: Word Hangs When Opening Tag: 62629
  - 2
    - PDF problem I have just moved everything to a new hard drive, and am now getting an error message (in Word 2000) about a missing PDF file. I have checked the file allocations and see no references to Adobe or PDF. Does anyone know why this is happening? Thanks in advance, -- Dave Tag: Word Hangs When Opening Tag: 62628
  - 3
    - Word won't open All applications such as Excel, Access, Outlook work fine EXCEPT for Word. Whenever I start Word, a menu bar appears requesting SEND ERROR REPORT or DON'T SEND. Word asked to start in safe mode but this won't work. Then it activates DETECT AND REPAIR but after going through this process, Word still doesn't start up. already update Service Pack 1 and 2 but Word still doesn't want to start up. Please help. Tag: Word Hangs When Opening Tag: 62627
  - 4
    - VBE6.DLL error Windows 98 Version 4.90.3000 WINWORD.EXE caused fault #c0000005 in VBE6.DLL at address 0197:6504eaf1 Registers: EAX=00000000 CS=0197 EIP=6504eaf1 EFLGS=00010206 EBX=0047ae1c SS=019f ESP=0062ded4 EBP=0062e150 ECX=00000438 DS=019f ESI=0048c37c FS=151f EDX=004c8894 ES=019f EDI=00000000 GS=0000 Bytes at CS:EIP: 89 1c b8 5f 5e 5b c2 08 00 83 ec 28 53 55 56 57 Stack dump: 00000000 0062e178 0062e60c 650376f9 0062e178 00000000 00000438 00000000 0062df28 6502f975 0062df00 00000000 0062df90 0062dfa8 0062df10 00000000 What can I do with this. The program aborts, have reinstalled several times with no installation errors reported. Do I have to program my own word processor? I would appreciate you advice and comments. Tag: Word Hangs When Opening Tag: 62621
  - 5
    - Word 97 to PDF to Word 97 I received a document in PDF fromat that had been converted from Word 97. I used Adobe Acrobat Pro V6 to convert it back to Word 97. Now when I try and edit the file, it freezes after a few minutes, and I get the following error message: WINWORD caused an invalid page fault in module WINWORD.EXE at 0167:3000aba8. Any clues? Tag: Word Hangs When Opening Tag: 62609
  - 6
    - Recorded Macro won't change font or font size Word 2002 I record a macro. I change portrait to landscape, font color, font name and font size. When I run the macro everything changes but font and font size. If I edit the macro using visual basic, I find that those two changes are not recorded. If I manually add them, then the macro works. I have this problem at home and at work. Tag: Word Hangs When Opening Tag: 62601
  - 7
    - word 2002 ask fields repeating! anyone? I have a template that asks a series of questions, and since converting from win98/word97 to win2k/word2002, most of the questions repeat 4-5 times. It transfers to the document ok, but there should be a way to make it only ask once. Any suggestions? Tag: Word Hangs When Opening Tag: 62592
  - 8
    - HELP! Strange Word Problem every time i open word 2000, i get a message that is not a normal system warning. it says... 'the system is dangerously low in resources!' it then asks me to shut down a program. once i click yes, it asks to close another, and another, and another...and freezes the rest of the computer. only way out is to restart. problem is, i've got tons of free memory on my computer, so this shouldn't be a problem. can anyone help? Tag: Word Hangs When Opening Tag: 62589
  - 9
    - * URGENT * URGENT * File-SendTo-Email Recipient... If I can't get this resolved by the end of today, we're going to have to move away from Word 2000 altogether. I'm consistantly receiving an application error when in Word when attempting a SendTo function... SendTo: Mail recipient as attachment. I say the error is unknown simply because the error doesn't bother to identify itself...it simply states there has been an application error and Word closes. The only way I could figure out to get any kind on info on is was to have DrWatson running while encountering the error. That was successful...only, how do I interpret the log and dump file or who can I send them to for translation? Thanx. P.S. I've even taken the machine completely down, reinstalled the entire operating system, all drivers, and all applications over again twice-over, but still receiving this same error message. Keep in mind the message doesn't happen consistently, but randomly. Tag: Word Hangs When Opening Tag: 62588
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    - HELP!!!! Protected Document I have a document that has benn protected with a password and I need to make some changes to it and no one knows what it may be. Is there any way to diable this options or crack the password? Help!!!! Micah Tag: Word Hangs When Opening Tag: 62577
  - 11
    - Restore from a floppy In trying to restore to word 2002, windows xp, my files from word 2000, windows 98, i am seeing a message that states "unrecognized data". The file extenstion on my back disks is not the one listed on the menu, but is listed if I click all files. The extenstion is .qic. How can I restore these files to my new system George Tag: Word Hangs When Opening Tag: 62576
  - 12
    - playing music CD and using Word Processor When I'm playing a music CD and simultaneously working in Word Processor, an error message frequently pops up, data is lost, an error message is sent to Microsoft, and the Word program shuts down. I thought the two programs were compatible; aren't they? Tag: Word Hangs When Opening Tag: 62568
  - 13
    - Word XP and Win XP copy/paste problem When copying from one document to another and saving the document word shuts down closing all other documents without saving any of them. If anyone can help I would greatly appreciate it. Both Word and Windows are full patched Tag: Word Hangs When Opening Tag: 62566
  - 14
    - three pages open at once! How can I fix this problem? When I open Microsoft Word, three pages open at once. Normally it only opens one at a time, but now it opens three at a time. How do I reset the settings in Word to make it open only one page at a time? Tag: Word Hangs When Opening Tag: 62561
  - 15
    - Cannot open Word. Have same problem as brian and jeanne posted on August 6th. I have struggled for at least 3 days to get my Word to open but when I try, everything freezes and I have to reset my computer. Am even unable to sign out properly. Tag: Word Hangs When Opening Tag: 62559
  - 16
    - Runtime error I am using Word 2000 and after I have been working on a document for a while I get a runtime error.My only option is to click ok and then it closes with no option to save the material. What causes this and how do you fix it? I have Windows XP. Tag: Word Hangs When Opening Tag: 62558
  - 17
    - MS Word 2000 9.0.270 seems to cause disconnect from server Opening or printing a word document or just opening Word seems to cause a disconnect from my ISP. Is there a common cause for this? I haven't seen a FAQ or article addressing this but may have overlooked some. Please let me know if anyone knows how to fix this. Window ME operating system with Internet Explorer 5.50.4807.2300. Thanks Tag: Word Hangs When Opening Tag: 62553
  - 18
    - can not open word when I try to open word from any area, desktop, start menue to program to word, from explorer, word screen comes up but then I get.....has performed illegal oporation and will be shut down. when I close that message, the word screen closes also. The only way I can use word is from the disk but not from onboard the computer. The following is the details from that error message..... WINWORD caused an invalid page fault in module VBE6.DLL at 015f:6504eaf1. Registers: EAX=00000000 CS=015f EIP=6504eaf1 EFLGS=00010202 EBX=0045c590 SS=0167 ESP=0062ded4 EBP=0062e150 ECX=00000438 DS=0167 ESI=0045c14c FS=10e7 EDX=0044d2e8 ES=0167 EDI=00000000 GS=0000 Bytes at CS:EIP: 89 1c b8 5f 5e 5b c2 08 00 83 ec 28 53 55 56 57 Stack dump: 00000000 0062e178 0062e60c 650376f9 0062e178 00000000 00000438 00000000 0062df28 6502f975 0062df00 00000000 0062df90 0062dfa8 0062df10 00000000 Tag: Word Hangs When Opening Tag: 62552
  - 19
    - Locked for edit? how do i unlock a document that is "locked for edit?" Tag: Word Hangs When Opening Tag: 62549
  - 20
    - Why do I get this error msg: WINWORD.exe Exception: access violation (0xc000000 when you insert a Hyperlink: I browse to the file then click ok and I get this message: An application error has occurred and an application error log is being generated. WINWORD.exe Exception: access violation (0xc0000005), Address: 0x306eed2d I try reinstalling word97 also service pack. This problem happens in windows NT 4 Machine what can I do to fix this? Cesar Tag: Word Hangs When Opening Tag: 62548
  - 21
    - Text Box I have a fellow teacher who has Microsoft Word 2000 on his laptop. On a recent logon he noticed a text box in his document. The text box cannot be removed permanently. It can be removed once the document loads up, however if you close Word and reopen it, the box reappears. Could you please advise me of how I can resolve his problem. We want to remove it indefinately. Tag: Word Hangs When Opening Tag: 62546
  - 22
    - Word 2000 hangs intermittantly A coworker describes the problem like this: Word 2000 will sometimes hang when printing or saving a document. She also says a dialog comes up that says "Word is preparing background..." She must then terminate the application and lose whatever changes were made. Since this is not an error that I can make happen at will, I can't be any more specific, but I have never heard of the phrase "Word is preparing background" before. This is a fairly new Dell PC running WinXP. The System Event Viewer confirms that winword.exe does indeed hang when she says it does, but it isn't very helpful beyond that. Anybody out there have ideas? I'd sure like some help! Thanks, Mike Tag: Word Hangs When Opening Tag: 62534
  - 23
    - File not available I recently started receiving the same error (file ... is not available) when attempting to open an existing word (.doc) file. I did not recently install any updates Tag: Word Hangs When Opening Tag: 62533
  - 24
    - ERROR: OLEAUT.DLL out of date Using Office 2000 Pro SR1 Began receiving the following error OLEAUT.DLL out of date This program requires a newer version. Then receive Visual Basic Environment could not be initialized. Been using the same app for some time. Does any one know what happened and mor important how do I fix It. TIA Ed Krok Tag: Word Hangs When Opening Tag: 62531
  - 25
    - Hyperlink doesn't work in Word When I click on a hyperlink it says unable to open file. no application registered for this file. Tag: Word Hangs When Opening Tag: 62530

When I open Word by clicking on its .exe Icon the program
freezes. If I open the program by clicking on an
existing document it works fine.

There must be a start-up template or file that is
corrupted.

Suggestions are appreciated.

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Re: Word Hangs When Opening by Beth

Beth
Fri Aug 08 11:34:05 CDT 2003

Hi Brad,

It sounds like it may a corrupt Normal.dot. Locate Normal.dot and
rename it to OldNormal.dot. (You may find more than one) Word will
create a new one upon starting.

If this resolves the problem, any customizations can be copied to the
new Normal.dot via the Organizer (Tools/Templates and Add-Ins) Once
this is complete OldNormal.dot can be discarded. If the problem still
exists then you can delete the new Normal.dot and rename your
OldNormal.dot to Normal.dot.

Failing that, take a look at this article which contains common
troubleshooting steps:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Brad Simon" <brad@bsoinc.com> wrote in message
news:09e401c35dc0$f1cace50$a501280a@phx.gbl...
> When I open Word by clicking on its .exe Icon the program
> freezes. If I open the program by clicking on an
> existing document it works fine.
>
> There must be a start-up template or file that is
> corrupted.
>
> Suggestions are appreciated.

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