Alan
Sun Mar 25 10:47:49 CDT 2007
Hi Suzanne,
As Corky's last message was over a month ago, he might have given up on Word
and gone back to using a pencil and paper altogether. We might never know
what happened. :>
Alan
"Suzanne S. Barnhill" <sbarnhill@mvps.org> wrote in message
news:OtsUQ7ubHHA.4312@TK2MSFTNGP05.phx.gbl...
>I doubt that renaming Normal.dot will help if Corky gets the same error
>when
> starting in Safe Mode.
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
> Word MVP FAQ site:
http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup
> so
> all may benefit.
>
> "Alan" <somewhere@nospam.not> wrote in message
> news:%23zIqvYubHHA.1240@TK2MSFTNGP04.phx.gbl...
>> Hi Corky,
>>
>> Do a search on your hard drive for a file called NORMAL.DOT. Rename that
>> file to NORMAL.OLD and try launching Word again. The reason for doing
>> this
>> is that Word looks for an existing NORMAL.DOT each time it's launched. If
> it
>> doesn't find this file, then it builds a new NORMAL.DOT.
>>
>> If you reinstall Word without renaming/deleting the corrupt NORMAL.DOT,
>> it
>> will still be used by Word upon launch -- and I suspect you will continue
> to
>> get the error message.
>>
>> Alan
>>
>> "Terry Farrell" <terryfarrell@msn.com> wrote in message
>> news:43826E2F-DC70-4F7D-8B30-56A090B03831@microsoft.com...
>> > It does seem pretty desperate, but back up and a fresh install would
> seem
>> > to be the answer then.
>> >
>> > Terry
>> >
>> > "Corky D" <astroman707@hotmail.com> wrote in message
>> > news:uE7UFGFVHHA.1364@TK2MSFTNGP06.phx.gbl...
>> >> Unfortunately I got the same repugnant message!
>> >>
>> >> "Terry Farrell" <terryfarrell@msn.com> wrote in message
>> >> news:9DCA075B-F1EF-44AC-99C6-9C6068C38023@microsoft.com...
>> >>> So what happens when you start in Safe Mode using /a switch?
>> >>>
>> >>> --
>> >>> Terry Farrell - MS Word MVP
>> >>>
>> >>> "Corky D" <astroman707@hotmail.com> wrote in message
>> >>> news:O6XNkC7UHHA.388@TK2MSFTNGP04.phx.gbl...
>> >>>> Thanks for the suggestion. I tried everything listed. Still word
>> >>>> wont
>> >>>> stay OPEN> Yikes!
>> >>>>
>> >>>> "garfield-n-odie [MVP]" <garfieldnodie@discussions.microsoft.com>
> wrote
>> >>>> in message news:ePagAq5UHHA.868@TK2MSFTNGP05.phx.gbl...
>> >>>>> See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .
>> >>>>>
>> >>>>> Corky D wrote:
>> >>>>>
>> >>>>>> I have Win Xp Pro and Office XP Pro Suite. I only get the shut
>> >>>>>> down
>> >>>>>> when I open word. Excel, Access, all the other apps are fine. I
> dont
>> >>>>>> even have to have a doc opened. Error message is "Microsoft Word
> has
>> >>>>>> encountered a problem and needs to close. We are sorry for the
>> >>>>>> inconvenience." Recover my work and resart word " has a check in
> the
>> >>>>>> box. Sent the error report and got back that office updates might
>> >>>>>> help. They didnt. I uninstalled the suite and reinstalled. Still
> not
>> >>>>>> working. Please help. I have done a full system scan for spyware a
> nd
>> >>>>>> viruses. None present. Any good suggestions will be greatly
>> >>>>>> appreciated as my only option is to reformat and reinstall
>> >>>>>> everything.
>> >>>>>
>> >>>>
>> >>>>
>> >>>
>> >>
>> >>
>> >
>>
>>
>