Herb
Wed Nov 05 21:44:35 CST 2003
What do you mean by "all of the other accounts"?
My guess is that you have either corrupted registry entries or a corrupted
normal.dot. In the case of the latter, are you positive that you deleted or
renamed the CORRECT normal.dot for that particular login/user?
Take a look here for additional suggestions:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm
--
Herb Tyson MS MVP
Please respond in the newsgroups so everyone can follow along.
http://www.herbtyson.com
"Tom" <tapple@optonline.net> wrote in message
news:075d01c3a407$5b5d66c0$a301280a@phx.gbl...
> Under a specific account in Win XP Professional Word says
> it has encountered an error and goes through the process
> of Send or Don't Send message to Microsoft to report
> error but never starts. I have moved all files in My
> Documents, created a new Normal.dot and a host of other
> things buy no luck. All the other accounts can launch
> Word. And yes I have checked for viruses. Any ideas
> from anyone???