Help & Tools menu entries disappeared

Hi,
My tools and help menus entries completely disappeared. What happens ? I
read that a repair with a start switch should be possible but don't find
this on the web.
I use Word 2002 with Win XP SP2.
Need rapid help. Thanks
Frank

garfield-n-odie
Mon Oct 31 03:47:16 CST 2005

See http://word.mvps.org/FAQs/Customization/RestoreMenuCmd.htm (I
would try Method 2 first).

Frank wrote:

> Hi,
> My tools and help menus entries completely disappeared. What happens ? I
> read that a repair with a start switch should be possible but don't find
> this on the web.
> I use Word 2002 with Win XP SP2.
> Need rapid help. Thanks
> Frank

Frank
Mon Oct 31 04:33:23 CST 2005

Thank you for your rapid answer.

I can't use method 1 and 2 as the tools menu has no entries!
Trying method 3 (renaming normal.dot so that Word creates a virgin
normal.dot) I found 2 normal.dots on my PC:
- \documents & settings\ <user>\application data\microsoft/template
- \documents & settings\LocalService\application data\microsoft/template

I renamed them to normal_corrupt.dot, Word closed, but no effect! A new
normal.dot was created nut the Tools and the Help entries remained empty.

I remember that someone wrote about a start-up switch. Could that be a
way ? But which one ?

Frank

garfield-n-odie wrote:

> See http://word.mvps.org/FAQs/Customization/RestoreMenuCmd.htm (I
> would try Method 2 first).
>
> Frank wrote:
>
>> Hi,
>> My tools and help menus entries completely disappeared. What happens
>> ? I read that a repair with a start switch should be possible but
>> don't find this on the web.
>> I use Word 2002 with Win XP SP2.
>> Need rapid help. Thanks
>> Frank
>
>

Stefan
Mon Oct 31 04:37:15 CST 2005

See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm

--
Stefan Blom
Microsoft Word MVP


"Frank" wrote in message news:uf6q6Zg3FHA.1188@TK2MSFTNGP12.phx.gbl...
> Thank you for your rapid answer.
>
> I can't use method 1 and 2 as the tools menu has no entries!
> Trying method 3 (renaming normal.dot so that Word creates a virgin
> normal.dot) I found 2 normal.dots on my PC:
> - \documents & settings\ <user>\application data\microsoft/template
> - \documents & settings\LocalService\application
data\microsoft/template
>
> I renamed them to normal_corrupt.dot, Word closed, but no effect! A
new
> normal.dot was created nut the Tools and the Help entries remained
empty.
>
> I remember that someone wrote about a start-up switch. Could that be
a
> way ? But which one ?
>
> Frank
>
> garfield-n-odie wrote:
>
> > See http://word.mvps.org/FAQs/Customization/RestoreMenuCmd.htm (I
> > would try Method 2 first).
> >
> > Frank wrote:
> >
> >> Hi,
> >> My tools and help menus entries completely disappeared. What
happens
> >> ? I read that a repair with a start switch should be possible but
> >> don't find this on the web.
> >> I use Word 2002 with Win XP SP2.
> >> Need rapid help. Thanks
> >> Frank
> >
> >

Frank
Mon Oct 31 06:09:04 CST 2005

Unfortunately, the tip with the start-up switch winword.exe /a did not work.
Creating a virgin normal.dot had no effect, either.

What do you recommand now ?

Frank

Stefan Blom wrote:

>See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm
>
>
>

Stefan
Mon Oct 31 07:12:37 CST 2005

Have you tried to delete the registry entries also mentioned in the
article?

--
Stefan Blom
Microsoft Word MVP


"Frank" wrote in message news:unCoYPh3FHA.2816@tk2msftngp13.phx.gbl...
> Unfortunately, the tip with the start-up switch winword.exe /a did
not work.
> Creating a virgin normal.dot had no effect, either.
>
> What do you recommand now ?
>
> Frank
>
> Stefan Blom wrote:
>
> >See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm
> >
> >
> >

Frank
Mon Oct 31 10:27:59 CST 2005

Stefan Blom wrote:

>Have you tried to delete the registry entries also mentioned in the
>article?
>
>
>
I'll try that when I have more quiet time. I never opened the registry,
so I am somewhat cautious and have to well read the manual in advance

Frank