Hangs with 'Running virus scan'

Tutorials Win: Microsoft Windows Forum

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    - Browser causes problem and closes Error messages: Iexplore has caused a error in KERNAL.32.DLL or MSHTML.DLL or RPCRT4.DLL. I can't access many websites and the browser continues to close when hitting back button. HELP! Tag: Hangs with 'Running virus scan' Tag: 78542
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    - Word 2000 Freeze Up After attempting to cut and paste from the Web my Word 2000 is now not accessable and freezes my system if I try to open it. No Word Documents can be opened. I have tried reinstalling the Word 2000 and a System Restore, nothing seems to be working for me. I am a writer and have lost access to my life, can anyone out there help? Dirk Tag: Hangs with 'Running virus scan' Tag: 78541
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    - Saving Envelope Settings When I wish to print envelopes, I select the "Envelopes & Labels" window and then, "Options", which brings up the "Envelope Options" window. At this point, there are settings for "Delivery and Return Address" marked "From left" and "From top". Is there a way to select certain distances for these settings and then Save them, so the envelope printing comes up with them set to my choices, everytime? Tag: Hangs with 'Running virus scan' Tag: 78536
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    - Serious Word 2003 Problem Here's one for you- I'm completely stumped. I don't know how to fix it. I've got a laptop that is running XP, Office 2003 for students and teachers, Norton Internet Security, and I recently downloaded a free trial of Inspiration software. When I ran Inspiration and tried to import to a word file, an option it claims to be able to do, my problems began. Whenever I click on a Word document, word boots up and gets hung up and says "scanning for virus." It doesn't freeze (the background is blinking). I cannot quit word once this happens and ultimately end up having to manually shut down (hit the power button). I can open word, then open a document. I simply cannot open a word document directly. What have I done to solve it? I originally uninstalled Norton. Then it worked. I tried to reinstall Norton- it didn't work. I uninstalled Word 2003. I reinstalled it. It still didn't work. I uninstalled Inspiration. It still didn't work. Finally, I reinstalled Windows. It worked until I reloaded the updates. Now it doesn't work again. Help! -John Tag: Hangs with 'Running virus scan' Tag: 78535
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    - enter key will not work in "Word" I can't seem to get my enter key to work in Word, Any suggestions? Thanks Denis Tag: Hangs with 'Running virus scan' Tag: 78534
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    - envelope barcodes I am running office XP. When I try to print an envelope in Word it prints: {barcode env_zipcode1\b\u} Any ideas why it isn't working?!? Tag: Hangs with 'Running virus scan' Tag: 78532
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    - Documet name or path is not valid Hi! Hopefully one of you experts can shed som light on this strange problem: I'm editing a word doc in Word 2002. It was originally created by someone else a year ago or so. Everything is saved fine. I can close Word, restart and load the doc allright. However, after a few hours it can't be loaded in Word!! "The document name or path is not valid" I found a kb describing this error in combination with encryption, however I'm not using any encryption. I also tried to read it on another machine but with the same error. Any thoughts greatly appreciated! Thanks Lennart Tag: Hangs with 'Running virus scan' Tag: 78531
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    - Saving document versions With Word 2003 has Microsoft solved the problems users were having when trying to use File, Versions? Using Word 97 and Word 2000, a Word MVP advised us to avoid File, Versions "like the plague" because using it created corruption problems in the document. Thank you for your help. LisaG Tag: Hangs with 'Running virus scan' Tag: 78530
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    - Enter key disabled Each time a new document is created, the ability to use the Enter key is disabled. Autoformat was turned on when this error occurred, however, it has been turned off and the problem still persists. Any ideas as to what the cause may be. Thank you. Tag: Hangs with 'Running virus scan' Tag: 78528
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    - Speech Recognition system requirements message Everytime I open any Office app, a speech recognition system requirements window pops up. I have uninstalled it and turned it off in the control panel. Anyway to turn this off? Running windows XP, PII333, 256MB ram. Tag: Hangs with 'Running virus scan' Tag: 78526
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    - Auto insert current date in Leap Year Using Office 98 on iMac OS 9.2.1. Noticed this morning that when typing in today's date if I allow Word to auto insert (as it always tries to do when I start to type a date) it still thinks it's the 1st of March. Excel, in the same Office 98, calculates NOW correctly as March 2nd so it has already adjusted for leap year but Word has not. OS date is correctly set. Can't find a place to correct Word's date info. Tag: Hangs with 'Running virus scan' Tag: 78522
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    - Error Reporting When ever an office product such as Word locks up or there is an error, A message always pops up asking to send the incident to Microsoft. Well every time it does it never completes and just hangs. I'm on line, it stops when the connecting to server check mark comes up. Microsoft will not listen to me, they say it's an OEM problem since it came with my computer but it's really a Microsoft issue. If they want these reports to help the product development and repair they must work, and answer questions about why they do not. I need help in stopping these error messages. since Microsoft doesn't care. Tag: Hangs with 'Running virus scan' Tag: 78521
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    - Quitting word 2000, Normal.dot "In use by another app or user" When quitting word get error message "This file is in use by another application or user. C;\WINDOWS\...\Templates\Normal.dot)" Click OK and "Save as" window appears. Click Save, get message "This File is Read Only" Click OK goes back to "Save as" window Click Cancel goes back to Word. Click Close, get message "Changes have been made that affect the global template, Normal.dot. Do you want to save those changes?" Click yes, back to "This file is Read Only" as above. Click No, Word closes. There are no other users, no other app that uses Normal.dot as far as I'm aware, and no changes have been made to the template. I have reinstalled Word, but the same problem is still occurring. Any thoughts? Tag: Hangs with 'Running virus scan' Tag: 78518
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    - Lost a document - need to retrieve I wrote a 19 kb document, saved it and then had an electricity blip. The document is now blank. How can I retrieve this document? I don't have the energy to write it again. Help!!! Tag: Hangs with 'Running virus scan' Tag: 78517
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    - Word 97 I typed a 19 kb document, saved it and then had an electricity blip. How can I retrieve the document? I really don't have the energy to begin writing again. Please help. Tag: Hangs with 'Running virus scan' Tag: 78516
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    - Word 97 I saved a 19 kb document - had a blip in electicity - document is now blank. How do I retrieve the document? Tag: Hangs with 'Running virus scan' Tag: 78514
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    - Microsoft Word 97 - Will Not Open When trying to start Word from icon or from its listing in start - programs it locks up. If we click on a word document it opens up and runs fine. We have removed it twice and deleted the folder microsoft office under program files. We reinstall and it still will not open. Any ideas on what I can do? Thank you for any help you can give. Flip Tag: Hangs with 'Running virus scan' Tag: 78513
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    - Front Page Trying to Load Every Time Hi. I hope someone here can help me with the problem I seem to be having. This problem just started a few days ago and Im not sure how to stop it from happening. Im not really getting an error, but everytime I try to open ANY word document, Front Page tries to load. I dont want Front Page loaded and just want to open my word documents in peace. I purchased my computer from Dell and havent had any problems with it so far. But all of sudden a few days ago.. word changed. Any advice on how to make it stop trying to load Front Page? Tag: Hangs with 'Running virus scan' Tag: 78511
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    - Word application closes instantly after a document has closed When I work with Word, I work with several documents that I keep open. I am noticing since I have switched from 2000 to XP, if I close a document that I am working on, Word completely shuts down. I always click on the X below the X of the actual Word application. I would like Word to stay open at all time. Does anyone have a fix for this? I hope this makes sense. Thank you Tag: Hangs with 'Running virus scan' Tag: 78510
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    - Word lost address book Ok heres the deal. For some reason word stopped working properly when sending a fax. Apparently a data file was erased and now it can not open my address book. It tells me : " The contacts folder could not be opened; it may have been moved or deleted. For more information on how to remove this folder see outlook help. 1St off. I'm pretty sure the file was accidentally deleted. So ... how can I get word to recognize a new address list. Please help. This is pretty frustrating. Thanks Marmot Tag: Hangs with 'Running virus scan' Tag: 78509
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    - Word document When I change the font type in Word Office 2000 on an XP machine the computer freezes. Tag: Hangs with 'Running virus scan' Tag: 78508
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    - link error I am working on a 200 page document with a lot of embedded links of graphs from an excell spread sheet. The whole file is about 4 MB and I have 512 MB of RAM. I have been getting the following message when I attempt to paste another link "Error! Not a valid link." I cannot work out the problem. Is there a limit to the number of links in a document? Tag: Hangs with 'Running virus scan' Tag: 78506
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    - link error I am working on a 200 page document with a lot of embedded links of graphs from an excell spread sheet. The whole file is about 4 MB and I have 512 MB of RAM. I have been getting the following message when I attempt to paste another link "Error! Not a valid link." I cannot work out the problem. Is there a limit to the number of links in a document? Tag: Hangs with 'Running virus scan' Tag: 78505
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    - Preparing to install message appears on Word 2000 startup Starting Word 2000 (SR-1) on Windows XP SP1 as a domain user who is not an administrator. On start up I get the following message... "Preparing to install..." followed by "Please wait while windows configures microsoft office 2000 SR-1 Professional". Word eventually starts after pressing the cancel button. Word has been fully installed on this machine using the administrator account and the option to run all from my computer was selected. The domain user information details have been entered on first startup of Word. This error does not occur when starting Word logged in as the local administrator. As well as occurring when opening Word I also get the same problem when running my VB application that opens Word via automation. I have searched the MSKB and found several related links with possible solutions. I have applied the fixes from PSS ID numbers 265194 and 236592, both with no success (note that 265194 did indeed fix a similar problem when running on Windows 2000 a while ago but did not fix the problem under XP). Do you have any suggestions. Thanks, Eamonn Tag: Hangs with 'Running virus scan' Tag: 78503
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    - Opening Existing Document My problem is as follows: In opening an existing document by clicking the file's icon on the toolbar, the word application,s title bar then begins to blink and the word application on the task bar also begins to blink. The My Documents folder does not open but the application on the title bar and the task bar just blinks. If the Word application on the task bar is clicked once, the word application then closes but the word application on the task remains and continues to blink with a change in the color to brownish. If the blinking brownish word application on the task bar is again clicked, the word application reopens with the My Documents folder open. In the case of Excel, the opening of an existing document occurs properly. Thus, the problem is limited to Word. Operating System is Windows XP. Application is Office XP which is Windows 2000 I believe. Tag: Hangs with 'Running virus scan' Tag: 78502
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    - Dragon NaturallySpeaking Whenever I am working on Word 2000 the Dragon NaturallySpeaking, the Dragon NaturallySpeaking freezes up. I have Dragon NaturallySpeaking 5.0. Is there anyway around this problem? Thank you Tag: Hangs with 'Running virus scan' Tag: 78500
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    - slow word word takes like 20 seconds to start and close. It seems to freeze halfway during the opening of the program. I have tried re-instaling it and left all the extras like the clip art and the help paperclip ext. to be instaled upon use of the aplication. I can't get the word 2002 suport template to work. word works fine on all other users just the one with administrator privliges. is this a driver or another problem i can't pinpoint. I don't have office i have works 7.0 I thought maybe that had something to do with it. please help!!! Tag: Hangs with 'Running virus scan' Tag: 78499
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    - Word won't Save As Hello I use the Normal.dot template for most simple articles, customised with one heading and body text - all very ordinary and unchanged for months. When I want to rename and SAVE AS and go to drop-down menu FILE >SAVE AS, the only option now (apart from fast save) is SAVE AS WEB PAGE. Previously it was SAVE AS and the default setting in Options was (and remains) save as .doc file. Now the menu box with the 'where do you want to put the file and what type of file do you want to save as' has default 'Web Page (*.htm; *.html) and while it is no big deal to select .doc instead, it is a bit irritating and needs a couple more steps. No recent changes to settings. I have gone to XP Restore point from much earlier than date when the problem came up. Have done defrag, VET, reloaded Word, downloaded latest Office 2000 updates, cleared temp files and cookies. Should I (don't really want to, but. . .) reload Windows XP? any ideas? Tag: Hangs with 'Running virus scan' Tag: 78498
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    - please help winword error Please help when trying to 'save as' any new document in word I recieve the following error message. I don't know how to fix this, I have tried running the repair option from the office 2000 cd. If anyone could give me any advice on what else to try I would greatly appreciate it. Thanks for your time. "WINWORD caused an invalid page fault in module MSO9.DLL at 0167:309f51e6. Registers: EAX=00001fe0 CS=0167 EIP=309f51e6 EFLGS=00010246 EBX=00000000 SS=016f ESP=0062c058 EBP=0062c058 ECX=00b81484 DS=016f ESI=0064ecd0 FS=44af EDX=00000000 ES=016f EDI=00000002 GS=0000 Bytes at CS:EIP: 8b 44 08 0c 0f 85 53 91 0f 00 50 e8 04 00 00 00 Stack dump: 0062c0a0 309f5321 0064e8ff 00000000 0064e954 0064ecd0 0064e8f4 0000001e 00000100 0000000b 00010001 309ef1d0 00000002 00000001 00000001 00000000 " Tag: Hangs with 'Running virus scan' Tag: 78497
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    - Word 2002 Fault? When importing a database to word using the import database button, the remove fields function does not work in the query dialog with Word 2002. I have tried it on two computers with Word 2002 installed with the same results - all the fields in the table are installed. The function does work correctly with Word 97. Is there a fix for this David. Tag: Hangs with 'Running virus scan' Tag: 78495
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    - Apostrophe symbol changes to division sign Although the apostrophe symbol (') is not listed anywhere in the AutoCorrect options, it automatically changes to a mathematical division sign, a (:) with a horizontal line in between the .'s. (which I haven't even been able to find in the standard symbols). Tag: Hangs with 'Running virus scan' Tag: 78494
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    - AutoText I have Windows XP Home on a new Gateway Laptop. I installed Word 2000. When I go to use AutoText for filename and path, or page # of #of pages I get the words "filename and path" or "Page # of # of pages" instead of the filename and path of the document I am working on. Anybody have any ideas Tag: Hangs with 'Running virus scan' Tag: 78493
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    - error code Each time I open up Word, a message appears that says &H8000FFFF(-2147418113) Catastrophic Failure I hit ok then the next window that comes up says Compile error in hidden module: MainModule How do you get rid of it or fix the problem? Tag: Hangs with 'Running virus scan' Tag: 78492
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    - File Permission error when saving to a floppy. I am trying to save a mail merged document to a floppy disk drive and it gives me the error message "Word cannot complete save due to a file permission error. This is Word 2000 on a Windows 2000 machine. I can save to the hard drive just fine. I have even switched floppies and it still won't work. I can copy the merged pages to a new document and it will save to a floppy. Any help would be appreciated. Thanks! Tag: Hangs with 'Running virus scan' Tag: 78478
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    - Macros work in 2000 but not in XP I'm creating a template for use by Word 2000 and XP users. We're using Windows 2000. The problem is that when I open the template with Word 2000, the macros work as expected. However, when I open the very same template with Word XP, the macros do not work. I have the macro Security setting to "medium". When I opened the file, I saw the macros/security alert, and I clicked "Enable Macros". The macros still didn't work. I restarted Word XP and set the security to be low, but the macros still didn't work in XP. Is there something I need to do to enable macros for use by both sets of users? Tag: Hangs with 'Running virus scan' Tag: 78473
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    - winword.exe does not close hi i have windows XP Pro and Office 2002 when i try to close the PC it does not work it keeps working normally. i checked in the task manager and founs that winword.exe is still on. if i click on end task and close winword manualy then i can shut down the comoputer. what is causing this? thanks Tag: Hangs with 'Running virus scan' Tag: 78472
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    - reconfigure Word to use a different browser? We're using Word 2000 on Windows 2000. I'm creating a toolbar item that jumps the user to a Web page on our intranet. Netscape appears to be the browser that Word wants to use. I want to test this file with Internet Explorer, but I can't figure out how to configure Word to use it. (I actually didn't even realize that I still had Netscape on my PC, so I uninstalled it. Now when I use that link on my toolbar, I get an error message telling me that I should reinstall Netscape.) How can I configure Word to use other browsers? I couldn't find this anywhere in the help. Tag: Hangs with 'Running virus scan' Tag: 78471
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    - Bye bye Word! Can anyone suggest a solution to frequent 'word has quit unexpectedly' when using Apple OSX 10.2.6? Thanks Jeremy Tag: Hangs with 'Running virus scan' Tag: 78467
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    - Cannot start WORD 2000 SR-1 I am running a 1.3 GHz Gateway computer with about 25GB of hard disc available and 256MB of RAM. The operating system is WindowsXP Home Edition. I have been using Microsoft Word 2000 SR-1 with Microsoft Works 6.0 just about daily for many months. Last week, Word refused to load and gave me the following message: "Microsoft Word for Windows has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. for more information, click here." When I "click here", I get the following message: "ERROR SIGNATURE AppName: winword.EXE AppVer: 9.0.0.3822 ModName: vbe6.dll ModVer: 6.0.87.14 Offset: 000d6d0b To view technical information about error report: click here." When I "click here" this time, I get pages and pages of System information, Exception information and Module information. I have run System Restore several times at several dates. I have uninstalled and reinstalled Word and Works from the disc that came with the computer, several times. And I have run the installation repair routine that was also on the installation disc. I have started Word using RUN: winword.exe /a, which runs without templates. I located two normal.dot files and deleted them. I am still getting the same error message and got it at every one of the steps I have described. The same thing happens if I try to open a file that requires Word. When Word tries to open, I get the same message. I cannot think of anything that I did out of the ordinary that might have caused this problem. Any ideas?? Tag: Hangs with 'Running virus scan' Tag: 78466
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    - Word 2002 will not open I have a client using Word 2002 on a Windows XP system. Word decided that it no longer wants to open, it will try the safe mode, the dectect and repair option but still give you the generic message saying "We're sorry but word has a problem and cannot start..." I uninstalled and reinstalled, tried a system restore in Windows, tried to load it will the /a switch. nothing seems to work... any suggestions on what to do next? Tag: Hangs with 'Running virus scan' Tag: 78465
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    - Word Minimizes on Open Word Minimizes on Open. Is there a known setting or fix that can take care of this? Tag: Hangs with 'Running virus scan' Tag: 78461
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    - Issues with normal.dot on multiple machines Howdy all, One of our client machines was having a problem where it couldn't open the normal.dot. I renamed the file, opened Word, and at close it said the normal.dot couldn't be created due to a permission error (saving to c drive). Did some more troubleshooting, saw that OSA was consuming a lot of CPU cycles. Did a virus scan and came up clean. Reloaded the OS and the problem is fixed. Unfortunately another machine just started experiencing the same issues. Any ideas? Thanks, Bryan Tag: Hangs with 'Running virus scan' Tag: 78460
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    - Thesaurus Not Working Hello Everyone, I have a user who's thesaurus is not working in Word 2003. Everytime a word is type in a doc then checked within the thesaurus is says, "No results were found". I ran the detect and repair tool, but that didn't refresh it. All the settings for the thesaurus are exactly the same as mine. I'm stumped. ANy help will be much appreciated. Thanks, Steve Tag: Hangs with 'Running virus scan' Tag: 78458
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    - Word error mess We get an error message. Office 2000.=20 "Microsoft word kan inte anv=E4nda autokorrigeringslistorna.=20 Den h=E4r funktionen =E4r inte installerad f=F6r tillf=E4llet vill=20 du installera den nu?". Yes or no. Sorry about the swedish. Anyway I cant make this go=20 away... Choose yes and it will ask you for the CD. But it=20 does the same thing again later. This is a widespread=20 problem. Is there any way to disable this or fix this. (Win 2k PCs=20 over novell server, zen 4.0 etc.) /X Tag: Hangs with 'Running virus scan' Tag: 78457
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    - bug in word 2002 i am running office xp small business and have came across a problem with word. I have written an application in visual basic which takes the word count from the properties of word documents and inserts them into an excel sheet. however, there is a difference between the counts in properties and the counts returned by the wordcount in tools. any ideas. peter Tag: Hangs with 'Running virus scan' Tag: 78456
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    - clip art in word i try to insert clipart into a document but the organiser does not do any thing Tag: Hangs with 'Running virus scan' Tag: 78455
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    - Display Equation Editor 3.0 object very slowly Hi everybody One day, I've found my MS Word 2000 displaying Equation Editor object very slowly in my daily Word document. Surely, it had not problem beforeband. I didn't want to waste my time to do trouble-shoot, but reinstalled Windows OS and MS Word. But, It happens again. I could not help but send inquiries about this. Did some Equation library files crash Thanks! Tag: Hangs with 'Running virus scan' Tag: 78454
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    - "Read Only" protection in XP Professiona won't uncheck Documents sent over LAN from a Win98 machine to XP become "Read Only" on the XP and can't be uncheck using R- CLick\Properties\uncheck green box\click on Apply. When I then try to delete, error message indicating "Read Only" has again been applied. There is no such problem reading the document in Win98. Suggestions? Irv Tag: Hangs with 'Running virus scan' Tag: 78453
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    - "Winword has caused an error in KBDAKJ.DLL" Trying to help someone running Microsoft Office 2002 with the followin error: winword has caused an error in KBDAKJ.DLL Would sure appreciate some help ----------------------------------------------- ~~ Message posted from http://www.WordForums.com/ Tag: Hangs with 'Running virus scan' Tag: 78451
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    - Mouse won't work in XP after creating a document from a template Since our organisation rolled out new machines running Windows XP and Office XP we have had several instances of users opening a new document from a template (which had a user form for some input) and then the mouse will not work. Can still use tab keys, arrow keys. Cannot use mouse in any other document that was open before the creation of this document. Workaround is to close out of Word which fixes it for some people but with otherse, opening the document created from the template again causes mouse to not work again Any ideas please Stephe Tag: Hangs with 'Running virus scan' Tag: 78450

Word 2003 hangs on attempting to open a document with the message 'Running virus scan'; I have Norton installed on an XP PC. Is there a fix?

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Re: Hangs with 'Running virus scan' by Suzanne

Suzanne
Wed Mar 03 18:49:09 CST 2004

Disable the Norton Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"AA" <anonymous@discussions.microsoft.com> wrote in message
news:BE672D40-8750-4E0F-B45E-94456489E8D1@microsoft.com...
> Word 2003 hangs on attempting to open a document with the message 'Running
virus scan'; I have Norton installed on an XP PC. Is there a fix?

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