Re: Email Word attachment won't convert from Encoded Text by rexv
rexv
Thu Dec 21 20:15:00 CST 2006
This is a knotty problem we have! Turned off PC-cillin and did the procedure
described below, but success still eludes us.
Let me thank you for all the time you've given to help us. I'm going to try
installing Office 2003 and also check support at TrendMicro -- but not until
after the holidays.
I appreciate your help. If I'm able to sort this out I'll re-post here and
let you know what we did, but that won't be in a day or two.
For now, thanks again and Happy Holidays to you!
"Terry Farrell" wrote:
> That points to something on her computer other than Word that is corrupting
> the document and the AV would seem the most likely suspect (it should be
> scanning the attachment at the point it is Saved to the local HDD). See if
> it is possible to disable the AV, then save the attachment to the local HDD.
> Then try opening it in Word. If that doesn't work, try the Trend support
> site and see if they have any information about this problem.
>
> Terry
>
> "rexv" <rexv@discussions.microsoft.com> wrote in message
> news:08F16C35-E303-4F7A-82A4-2DFF0B37C275@microsoft.com...
> > Terry --
> >
> > Your question was:
> >
> > What happens if she saves the attached document to her usual file location
> > and then creates a new email to you attaching the saved version: are you
> > still able to open it?
> >
> > We ran the test and when I rec'd the document as an attachment it will not
> > open.
> >
> >
> >
> > "Terry Farrell" wrote:
> >
> >> Righto. I'll wait for you to test the other way then.
> >>
> >> Terry
> >>
> >> "rexv" <rexv@discussions.microsoft.com> wrote in message
> >> news:28B65B0F-2F6D-4D69-BC3A-5FC03C4547B6@microsoft.com...
> >> > Your assumption about the email w/ attachments she forwards to me is
> >> > correct.
> >> >
> >> > I don't think we've attempted the second scenario of her saving to her
> >> > folder, then forwarding out of it to me. We can attempt that and see
> >> > what
> >> > happens. Would have already done it, but have to leave the house for a
> >> > bit.
> >> > I'll reply after trying later today.
> >> >
> >> > She and I both use TrendMicro PCCillin.
> >> >
> >> >
> >> >
> >> > "Terry Farrell" wrote:
> >> >
> >> >> This is a puzzle then. The differences between Word 2000 to 2003 were
> >> >> very
> >> >> small in that the file format is identical and only a few enhancements
> >> >> weren't backwards compatible. Those incompatibilities would not cause
> >> >> this
> >> >> problem though: all that would happen is the enhancements wouldn't
> >> >> show
> >> >> up
> >> >> or would display incorrectly.
> >> >>
> >> >> When she forwards documents to you which you are then able to open, I
> >> >> presume she is forwarding the original email with attachment that you
> >> >> are
> >> >> then able to open correctly?
> >> >>
> >> >> What happens if she saves the attached document to her usual file
> >> >> location
> >> >> and then creates a new email to you attaching the saved version: are
> >> >> you
> >> >> still able to open it? My thoughts are that possibly it is the anti
> >> >> virus
> >> >> on
> >> >> her own computer that is destroying the document. What AV is
> >> >> installed?
> >> >>
> >> >> Terry
> >> >>
> >> >> "rexv" <rexv@discussions.microsoft.com> wrote in message
> >> >> news:0951D22E-9199-45EC-A5C9-F8B41963B4C1@microsoft.com...
> >> >> > Yes, I have a full licensed retail pack and your description of the
> >> >> > rights
> >> >> > is
> >> >> > the way I understand it. Since I rarely use Word I think I can abide
> >> >> > by
> >> >> > the
> >> >> > license.
> >> >> >
> >> >> > She is using OE and she normally saves the attachments to a
> >> >> > particular
> >> >> > folder before opening them. Altho, on the troublesome ones she's
> >> >> > tried
> >> >> > opening them before and after saving.
> >> >> >
> >> >> > She maintains a webmail account for use when we travel, but the
> >> >> > webmail
> >> >> > account won't let us open attachments.
> >> >> >
> >> >> > We're wondering if there's not some incompatibility between the
> >> >> > sender's
> >> >> > Word version and hers.
> >> >> >
> >> >> > Hope this helps some!
> >> >> >
> >> >> > Thanks!
> >> >> >
> >> >> > "Terry Farrell" wrote:
> >> >> >
> >> >> >> Officially, if you have a full licensed (MOLP) or retail pack, you
> >> >> >> are
> >> >> >> permitted to install it on a desktop computer and a notebook
> >> >> >> computer -
> >> >> >> providing that only one is in use any any given time.
> >> >> >>
> >> >> >> If it is an OEM version that came with the computer, then it
> >> >> >> belongs
> >> >> >> only
> >> >> >> to
> >> >> >> that computer and lives and dies with it. If you try to make a
> >> >> >> second
> >> >> >> install of an OEM version, it will probably fail activation.
> >> >> >>
> >> >> >> If she only has a free-standing version of Word XP, I presume that
> >> >> >> she
> >> >> >> is
> >> >> >> using Outlook Express as her mail client or does she use a webmail
> >> >> >> account?
> >> >> >> Is she saving the attachment to her local hard disk before trying
> >> >> >> to
> >> >> >> open
> >> >> >> the document?
> >> >> >>
> >> >> >> Terry
> >> >> >>
> >> >> >> "rexv" <rexv@discussions.microsoft.com> wrote in message
> >> >> >> news:4880B552-6BCB-454F-A1AE-7956B3F94496@microsoft.com...
> >> >> >> > Thank you for continuing to try to help me.
> >> >> >> >
> >> >> >> > I have the full Office Suite 2003 on my computer. My wife has
> >> >> >> > only
> >> >> >> > Word
> >> >> >> > 2002, no Office Suite (or whatever you call it when all the apps
> >> >> >> > are
> >> >> >> > there).
> >> >> >> >
> >> >> >> > The Regional Language setting is English, US.
> >> >> >> >
> >> >> >> > I don't know if the Office XP Language Tool is on her computer. I
> >> >> >> > haven't
> >> >> >> > been able to find it and suspect it isn't since she doesn't have
> >> >> >> > the
> >> >> >> > full
> >> >> >> > Office program.
> >> >> >> >
> >> >> >> > If it would be simpler, maybe I could just install Office 2003 on
> >> >> >> > her
> >> >> >> > computer and see if that solves the problem. I think the license
> >> >> >> > allows
> >> >> >> > a
> >> >> >> > laptop installation.
> >> >> >> >
> >> >> >> > What do you think?
> >> >> >> >
> >> >> >> > Rex
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> > "Terry Farrell" wrote:
> >> >> >> >
> >> >> >> >> It revises my diagnosis considerably <g>
> >> >> >> >>
> >> >> >> >> It has to be something else then! Does this happen to any
> >> >> >> >> attached
> >> >> >> >> Word
> >> >> >> >> document or only documents from that office? Are you using the
> >> >> >> >> same
> >> >> >> >> version
> >> >> >> >> of Windows and Office as your wife?
> >> >> >> >>
> >> >> >> >> Check under Control Panel, Regional Settings that the language
> >> >> >> >> is
> >> >> >> >> set
> >> >> >> >> correctly. Then run Office XP Language Tool and check that it is
> >> >> >> >> also
> >> >> >> >> set
> >> >> >> >> to
> >> >> >> >> the correct language too.
> >> >> >> >>
> >> >> >> >> Terry
> >> >> >> >>
> >> >> >> >> "rexv" <rexv@discussions.microsoft.com> wrote in message
> >> >> >> >> news:76D8FC2B-D8B3-46A6-A075-C26DDEA1111B@microsoft.com...
> >> >> >> >> > Thanks, Terry --
> >> >> >> >> >
> >> >> >> >> > Your answer sounds plausible. Unfortunately, I forgot to
> >> >> >> >> > mention
> >> >> >> >> > that
> >> >> >> >> > when
> >> >> >> >> > my wife's email attachment won't open on her computer she
> >> >> >> >> > forwards
> >> >> >> >> > it
> >> >> >> >> > to
> >> >> >> >> > my
> >> >> >> >> > computer and it opens perfectly. How does that affect your
> >> >> >> >> > diagnosis?
> >> >> >> >> > Sorry
> >> >> >> >> > to have omitted this important detail in my first post.
> >> >> >> >> >
> >> >> >> >> > "Terry Farrell" wrote:
> >> >> >> >> >
> >> >> >> >> >> They are being corrupted during transmission. Request the
> >> >> >> >> >> sender
> >> >> >> >> >> to
> >> >> >> >> >> ZIP
> >> >> >> >> >> the
> >> >> >> >> >> documents before sending as an attachment. Zipping seems to
> >> >> >> >> >> make
> >> >> >> >> >> the
> >> >> >> >> >> documents more robust when going through ISP's anti-virus.
> >> >> >> >> >>
> >> >> >> >> >> --
> >> >> >> >> >> Terry Farrell - MS Word MVP
> >> >> >> >> >>
> >> >> >> >> >> "rexv" <rexv@discussions.microsoft.com> wrote in message
> >> >> >> >> >> news:648C3927-774D-49E9-B873-7D7FF5C981EF@microsoft.com...
> >> >> >> >> >> > My wife's laptop computer has Word 2002. She receives email
> >> >> >> >> >> > attachments
> >> >> >> >> >> > frequently from an office where she does some work. The
> >> >> >> >> >> > .doc
> >> >> >> >> >> > attachments
> >> >> >> >> >> > they
> >> >> >> >> >> > send her don't open. Instead she gets a pop-up Convert File
> >> >> >> >> >> > From:
> >> >> >> >> >> > Encoded
> >> >> >> >> >> > Text which shows the File Conversion is Windows Default.
> >> >> >> >> >> > When
> >> >> >> >> >> > she
> >> >> >> >> >> > converts
> >> >> >> >> >> > the attachment she gets gobledy-gook followed by rows of
> >> >> >> >> >> > *y*s.
> >> >> >> >> >> > We've
> >> >> >> >> >> > tried
> >> >> >> >> >> > options other than Encoded Text with no success. What next?
> >> >> >> >> >> >
> >> >> >> >> >> > Will appreciate any help anyone can give us!
> >> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >>
> >>
>