Cannot open Word files--just deleted Norton Anti-Virus yesterday

I've been getting the same errors as I see others have posted about recently...

The file _____________ is not available.

I suppose I caused my own problem. Yesterday, I deleted Norton Anti-Virus
2003 because I kept getting some error message which told me that the CCL or
something like that had failed and that it was from Symantec. Since Norton
Anti-Virus was the only program I had from Symantec, I figured it was the
source of the problem. At any rate, I hadn't used the Norton Anti-Virus for
over a year because my subscription had expired and I have another virus
program which works well.

So what should I do now to get my Word programs which I have saved to open?

Thanks in advance!

garfield-n-odie
Sun Oct 01 22:46:28 CDT 2006

Strange as it may seem, uninstalling Norton Antivirus doesn't
always uninstall the Norton Office Plugin. Use Windows Explorer
or My Computer to search for the OFFICEAV.DLL file on the hard
drive (be sure to include system and hidden files/folders in the
search options). If you find it, note the folder where it is
located, and use the "regsvr32 /u" method described in
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" to unregister
the DLL.

Lisa in Kentucky wrote:

> I've been getting the same errors as I see others have posted about recently...
>
> The file _____________ is not available.
>
> I suppose I caused my own problem. Yesterday, I deleted Norton Anti-Virus
> 2003 because I kept getting some error message which told me that the CCL or
> something like that had failed and that it was from Symantec. Since Norton
> Anti-Virus was the only program I had from Symantec, I figured it was the
> source of the problem. At any rate, I hadn't used the Norton Anti-Virus for
> over a year because my subscription had expired and I have another virus
> program which works well.
>
> So what should I do now to get my Word programs which I have saved to open?
>
> Thanks in advance!

LisainKentucky
Sun Oct 01 23:24:02 CDT 2006

I did find the file.

It's in a file named 'Norton Anti-Virus" which still have many items listed
in it. Is it really deleted?

I don't know how to follow the directions in the link you sent me because
the computer can't find the Norton Anti-Virus program when I try to open it.

What should I try?

garfield-n-odie
Mon Oct 02 00:59:43 CDT 2006

To recap, I suggested that you use the "regsvr32 /u" method
described in http://support.microsoft.com/?kbid=329820 to
unregister the officeav.dll file. What part of these
instructions did you not read that led you to "try to open" the
officeav.dll file?

Lisa in Kentucky wrote:

> I did find the file.
>
> It's in a file named 'Norton Anti-Virus" which still have many items listed
> in it. Is it really deleted?
>
> I don't know how to follow the directions in the link you sent me because
> the computer can't find the Norton Anti-Virus program when I try to open it.
>
> What should I try?
>

TF
Mon Oct 02 04:56:52 CDT 2006

Did you really DELETE NAV? Did you not use the uninstaller?

--
Terry Farrell - Word MVP
http://word.mvps.org/

"Lisa in Kentucky" <Lisa in Kentucky@discussions.microsoft.com> wrote in
message news:04248B6F-6FDE-419C-956C-9660912F0093@microsoft.com...
> I've been getting the same errors as I see others have posted about
> recently...
>
> The file _____________ is not available.
>
> I suppose I caused my own problem. Yesterday, I deleted Norton Anti-Virus
> 2003 because I kept getting some error message which told me that the CCL
> or
> something like that had failed and that it was from Symantec. Since
> Norton
> Anti-Virus was the only program I had from Symantec, I figured it was the
> source of the problem. At any rate, I hadn't used the Norton Anti-Virus
> for
> over a year because my subscription had expired and I have another virus
> program which works well.
>
> So what should I do now to get my Word programs which I have saved to
> open?
>
> Thanks in advance!

LisainKentucky
Mon Oct 02 17:46:02 CDT 2006

You're right. I did not delete it; I uninstalled it. Does that mean it is
still on my computer? How do I get rid of it?

To garfield-n-odie:

Here is where I think I messed up with your directions. I clicked on the
link and then went to "Method 2 Disable Norton Anti-Virus Office plug-in."
Then I followed the directions for "Norton AntiVirus 2003" since that is what
I had. I did not try to open the "officeav.dll file." What I tried to open
was Norton AntiVirus itself to follow those directions.

Now I see farther down the page the directions to which you are referring.
Sorry I missed them before.

Should I follow them even though I have the 2003 version and the directions
are for the 2000 version?

Thank you for your patience. Last night when I was following these
directions it was way past my normal bedtime and I was desperately trying to
get to my Word files.

I do appreciate your expertise.
Sincerely,
Lisa in Kentucky

garfield-n-odie
Mon Oct 02 18:07:27 CDT 2006

The "regsvr32 /u" directions also apply to NAV2003. If you
uninstalled NAV2003 from Start | Control Panel | Add or Remove
Programs, then you won't be able to start NAV2003 anymore even
though there may be some leftover NAV2003 files on your computer.
Norton offers an online tool at
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
that supposedly removes their software completely.

Lisa in Kentucky wrote:

> You're right. I did not delete it; I uninstalled it. Does that mean it is
> still on my computer? How do I get rid of it?
>
> To garfield-n-odie:
>
> Here is where I think I messed up with your directions. I clicked on the
> link and then went to "Method 2 Disable Norton Anti-Virus Office plug-in."
> Then I followed the directions for "Norton AntiVirus 2003" since that is what
> I had. I did not try to open the "officeav.dll file." What I tried to open
> was Norton AntiVirus itself to follow those directions.
>
> Now I see farther down the page the directions to which you are referring.
> Sorry I missed them before.
>
> Should I follow them even though I have the 2003 version and the directions
> are for the 2000 version?
>
> Thank you for your patience. Last night when I was following these
> directions it was way past my normal bedtime and I was desperately trying to
> get to my Word files.
>
> I do appreciate your expertise.
> Sincerely,
> Lisa in Kentucky
>
>
>

LisainKentucky
Mon Oct 02 22:38:01 CDT 2006

I can open my files again! Thank you so much!