nass
Sun May 11 06:48:00 PDT 2008
"lynwalk" wrote:
> did system restore, it was still the same. Also had just run "one Care" it
> showed no problems. really stuck about what to do next! Thanks anyway.
>
> "philo" wrote:
>
> >
> > "lynwalk" <lynwalk@discussions.microsoft.com> wrote in message
> > news:796D38AD-F45C-4390-8062-6ADD3781AFE4@microsoft.com...
> > > > Please help! I was having trouble with internet explorer, so I took it
> > off
> > > my
> > > > computer, and downloaded it again. Since then, it won't open at all, and
> > I
> > > > cannot get onto the net. Ican veiw any answers on another computer only.
> > > > Luckily one is available. Any help much appreciated, thanks in advanc
> >
> >
> > Scan your machine ofr malware/ virus
> >
> > If your machine is clean
> > try a system restore back to a date prior to the time of the problem
First of, you cannot remove IE completely from your machine?
You failed to mention what version is your IE? and your operating system for
us to help you out?
I Can't see who you did run one care from on-line if IE not working or is it
downloaded and on the desktop?
Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
HTH.
nass
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http://www.nasstec.co.uk