I just thought of one more thing to try. Using a Command Prompt Window
you can do a Trace Route ( TraceRt ) to your site. It will show you the
hops ( from your PC to the destination ) and may help diagnose why the
bookstore won't load.
Click Start, Run ( Type ) Cmd [Enter]
>TraceRt www.christianbook.com
*Each hop shows how the packets move from your PC to the destination.
"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message news:...
> Yes the icon would indicate that McAfee is running. Usually, Safe Mode
> omits any non-Windows services/drivers and applets from running. I'm
> basically out of suggestions on what to try. This problem is now something
> where only "Hands-On" access would help. I checked the site you are
> having issues with and it is just a passive site ( No ActiveX or other
> type
> of dependency ) for it to render.
>
> Sorry I wasn't able to get you a resolution.
>
> "Joy" <Joy@discussions.microsoft.com> wrote in message
> news:9BAD2A94-9E12-4D15-A4D0-C684A6B97527@microsoft.com...
>>I went to safe mode w/networking and it still did not load. McAfee was
>>still
>> showing on my bar at the bottom. Does that mean it was still operating?
>> --
>> Thanks In Advance
>> Joy
>>
>>
>> "R. McCarty" wrote:
>>
>>> Yes, Boot to Safe Mode with Networking. ONLY test the one site since
>>> your security software isn't loaded. If the page loads then McAfee is at
>>> fault.
>>>
>>> "Joy" <Joy@discussions.microsoft.com> wrote in message
>>> news:1319480B-CA43-41CC-947A-9D1E03CE7170@microsoft.com...
>>> >I can still load sites like amazon and chapters. All my other book
>>> >marks
>>> > seem to work except this one. I did try using an alternative user
>>> > and
>>> > the
>>> > same problem occurs. Do you know how one checks to see if it is
>>> > McAfee?
>>> > --
>>> > Thanks In Advance
>>> > Joy
>>> >
>>> >
>>> > "R. McCarty" wrote:
>>> >
>>> >> Does this inability to load sites affect only this bookstore or other
>>> >> ones as well ? Did you try using an alternate XP account/profile
>>> >> to see if it is just your day-to-day profile that is having problems?
>>> >> If another user account works then it's your profile - if not I'd
>>> >> still
>>> >> wager that using McAfee is at the root of this problem. Just turning
>>> >> off the firewall in McAfee Security Suite still leaves other parts of
>>> >> it's protection enabled/running in the background.
>>> >>
>>> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>>> >> news:A56A425B-84CF-479F-A1A7-18BE1D826E0B@microsoft.com...
>>> >> > I've tried that already, but I get the same message. Maybe I'm
>>> >> > doing
>>> >> > that
>>> >> > wrong.
>>> >> > --
>>> >> > Thanks In Advance
>>> >> > Joy
>>> >> >
>>> >> >
>>> >> > "R. McCarty" wrote:
>>> >> >
>>> >> >> There is one other thing you might consider. All your Web DNS
>>> >> >> translation is done by your ISP. You can use an alternate DNS
>>> >> >> server and see if the URL will load.
>>> >> >>
>>> >> >> One free DNS provider is linked below:
>>> >> >> http://www.opendns.com/
>>> >> >> *Just follow the "Get Started" button for instructions.
>>> >> >>
>>> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>>> >> >> news:D1E32EF9-3806-401A-BA83-97786E72C490@microsoft.com...
>>> >> >> > Thanks for your suggestions. I did that, but I still can't get
>>> >> >> > onto
>>> >> >> > the
>>> >> >> > site.
>>> >> >> > --
>>> >> >> > Thanks In Advance
>>> >> >> > Joy
>>> >> >> >
>>> >> >> >
>>> >> >> > "its_my_dime" wrote:
>>> >> >> >
>>> >> >> >> Two more suggestions:
>>> >> >> >>
>>> >> >> >> START - SEARCH for any file with the word - christianbook - as
>>> >> >> >> part
>>> >> >> >> of
>>> >> >> >> the
>>> >> >> >> file name. If you find it, delete it or change the file name.
>>> >> >> >>
>>> >> >> >> Set a restore point. Then -
>>> >> >> >>
>>> >> >> >> START - RUN - regedit. Search the registry for the word -
>>> >> >> >> christianbook -
>>> >> >> >> delete them.
>>> >> >> >>
>>> >> >> >>
>>> >> >> >>
>>> >> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>>> >> >> >> news:6FA1519C-7132-4606-9121-0AA6750D2BCE@microsoft.com...
>>> >> >> >> >I am currently running WinXP SP3 with IE7.
>>> >> >> >> >
>>> >> >> >> > I am connected with broadband, I believe.
>>> >> >> >> >
>>> >> >> >> > I don't believe I have a router ~ that's to connect with
>>> >> >> >> > other
>>> >> >> >> > computers,
>>> >> >> >> > right? I'm just running one computer in the house.
>>> >> >> >> > --
>>> >> >> >> > Thanks In Advance
>>> >> >> >> > Joy
>>> >> >> >> >
>>> >> >> >> >
>>> >> >> >> > "PA Bear [MS MVP]" wrote:
>>> >> >> >> >
>>> >> >> >> >> Are you currently running WinXP SP2 or WinXP SP3? IE7 or
>>> >> >> >> >> IE6?
>>> >> >> >> >> (These
>>> >> >> >> >> are
>>> >> >> >> >> just questions, not recommendations.)
>>> >> >> >> >>
>>> >> >> >> >> How do you connect (e.g., ADSL; cable; dial-up; satellite)?
>>> >> >> >> >> Is
>>> >> >> >> >> a
>>> >> >> >> >> router
>>> >> >> >> >> involved?
>>> >> >> >> >> --
>>> >> >> >> >> ~Robear Dyer (PA Bear)
>>> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience -
>>> >> >> >> >> since
>>> >> >> >> >> 2002
>>> >> >> >> >> AumHa VSOP & Admin http://aumha.net
>>> >> >> >> >> DTS-L http://dts-l.net/
>>> >> >> >> >>
>>> >> >> >> >>
>>> >> >> >> >> Joy wrote:
>>> >> >> >> >> > It is www.christianbook.com
>>> >> >> >> >> > I know that they are having no problems on their end since
>>> >> >> >> >> > I
>>> >> >> >> >> > called
>>> >> >> >> >> > them.
>>> >> >> >> >> > I
>>> >> >> >> >> > just can't get through on my end.
>>> >> >> >> >> >
>>> >> >> >> >> >> What website is it?
>>> >> >> >> >> >> --
>>> >> >> >> >> >> IE-specific newsgroup:
>>> >> >> >> >> >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
>>> >> >> >> >> >>
>>> >> >> >> >> >> ~Robear Dyer (PA Bear)
>>> >> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience -
>>> >> >> >> >> >> since
>>> >> >> >> >> >> 2002
>>> >> >> >> >> >>
>>> >> >> >> >> >> Joy wrote:
>>> >> >> >> >> >>> I am very frustrated. I've been trying to get onto one
>>> >> >> >> >> >>> website
>>> >> >> >> >> >>> which
>>> >> >> >> >> >>> I've
>>> >> >> >> >> >>> always been able to do and for the last week or so I
>>> >> >> >> >> >>> keep
>>> >> >> >> >> >>> getting
>>> >> >> >> >> >>> this
>>> >> >> >> >> >>> message. I have IE 7 and windows xp and everything is
>>> >> >> >> >> >>> up to
>>> >> >> >> >> >>> date.
>>> >> >> >> >> >>> I
>>> >> >> >> >> >>> run
>>> >> >> >> >> >>> McAfee security suite. I have tried everything on the
>>> >> >> >> >> >>> solutions
>>> >> >> >> >> >>> page
>>> >> >> >> >> >>> except
>>> >> >> >> >> >>> for setting the computer back to the way it was when I
>>> >> >> >> >> >>> bought
>>> >> >> >> >> >>> it.
>>> >> >> >> >> >>> I
>>> >> >> >> >> >>> would
>>> >> >> >> >> >>> rather not do that. I have tried deleting sp 3 and that
>>> >> >> >> >> >>> hasn't
>>> >> >> >> >> >>> helped.
>>> >> >> >> >> >>> I've also tried deleting a couple of the security
>>> >> >> >> >> >>> updates
>>> >> >> >> >> >>> for
>>> >> >> >> >> >>> IE
>>> >> >> >> >> >>> and
>>> >> >> >> >> >>> that
>>> >> >> >> >> >>> hasn't helped. Should I be deleting IE 7 and going back
>>> >> >> >> >> >>> to
>>> >> >> >> >> >>> IE
>>> >> >> >> >> >>> 6?
>>> >> >> >> >> >>> I'm
>>> >> >> >> >> >>> really needing to get onto that site. It is just the
>>> >> >> >> >> >>> one
>>> >> >> >> >> >>> site.
>>> >> >> >> >> >>> I
>>> >> >> >> >> >>> can
>>> >> >> >> >> >>> get
>>> >> >> >> >> >>> onto others. Help would be greatly appreciated.
>>> >> >> >> >>
>>> >> >> >> >>
>>> >> >> >>
>>> >> >> >>
>>> >> >> >>
>>> >> >>
>>> >> >>
>>> >> >>
>>> >>
>>> >>
>>> >>
>>>
>>>
>>>
>
>