Windows Explorer has encountered a problem and needs to close

The OS is XP Pro. There are two user accounts: me and she.

The problem: when she tries to access a picture that was just sent to "my
pictures" or one on her desk top the following message pops up.

"Windows Explorer has encountered a problem and needs to close" and the
system hangs. Process explorer shows that "my pictures is not responding.

Looking at the details has:
AppName explorer.exe
ModVer 5.1.2600.3119
AppVer 6.0.2900.3156
Offset 0012a5b
ModName kernel32.dll

But if I log on to my account and go to "my computer" and approach the same
file via "docs & settings" and onward to her "my pictures folder", then the
jpg picture file opens with no difficulty at all.

What is going on here?
Charlie

devil_himself
Wed May 14 08:15:58 PDT 2008

On May 14, 5:10 pm, "Charlie Bress" <l...@thirdbase.com> wrote:
> The OS is XP Pro. There are two user accounts: me and she.
>
> The problem: when she tries to access a picture that was just sent to "my
> pictures" or one on her desk top the following message pops up.
>
> "Windows Explorer has encountered a problem and needs to close" and the
> system hangs. Process explorer shows that "my pictures is not responding.
>
> Looking at the details has:
> AppName explorer.exe
> ModVer 5.1.2600.3119
> AppVer 6.0.2900.3156
> Offset 0012a5b
> ModName kernel32.dll
>
> But if I log on to my account and go to "my computer" and approach the same
> file via "docs & settings" and onward to her "my pictures folder", then the
> jpg picture file opens with no difficulty at all.
>
> What is going on here?
> Charlie

Click Start, click Run, type eventvwr.msc in the Open box, and then
press Enter.
Click the Application category.

Look For Recent Errors > Double Click on them > Another Windows Will
open > On the Right Side use the Double Notepad icon to copy the error
paste them here