Recently, I have run into a problem with Windows Explorer (WE), whenever I
click on the "File" option on the title bar, Explorer crashes with the
message "Windows Explorer has encountered a problem and needs to close. We
are sorry for the inconvenience." The error report contains;

AppName: explorer.exe
AppVer: 6.0.2900.3156
ModName: zmshext.dll
ModVer: 4.0.2.75
Offset: 0003c963

I have submitted the error reports. All of the other title bar options work
fine as long as I do not go to File. I have not loaded any new programs, I
run Norton 360 virus and file scans weekly, etc. Any ideas or suggestions on
how to repair without doing a full hardrive format and reinstall?


--
Brian

Re: Windows Explorer Crashes when clicking File by Ramesh,

Ramesh,
Wed Mar 26 22:57:21 PDT 2008

c:\ program files\ ontrack\ zipmagic\ zmshext.dll
Version: 4,0,2,75
Company: Ontrack Data International
Product: ZipMagic
Description: ZipMagic Shell Extension

Disabling the "ZipMagic Shell Extension" shell extension should prevent =
this error. See Method 2 here: =
http://windowsxp.mvps.org/slowrightclick.htm

If you need that extension, then contact the developer of the program =
for an update.

--=20
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows=C2=AE Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Brian" <Brian@discussions.microsoft.com> wrote in message =
news:07A03897-DB10-421F-B741-F1E8C8FCCC9B@microsoft.com...
Recently, I have run into a problem with Windows Explorer (WE), whenever =
I=20
click on the "File" option on the title bar, Explorer crashes with the=20
message "Windows Explorer has encountered a problem and needs to close. =
We=20
are sorry for the inconvenience." The error report contains;

AppName: explorer.exe
AppVer: 6.0.2900.3156
ModName: zmshext.dll
ModVer: 4.0.2.75
Offset: 0003c963

I have submitted the error reports. All of the other title bar options =
work=20
fine as long as I do not go to File. I have not loaded any new =
programs, I=20
run Norton 360 virus and file scans weekly, etc. Any ideas or =
suggestions on=20
how to repair without doing a full hardrive format and reinstall?


--=20
Brian