Installation Help

Tutorials Win: Microsoft Windows Forum

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    - Browser very slow at Linksys site Running WinXP SP2, IE7, 1 GB RAM, Norton IS. Browesr does fine except on www.linksys.com . Once there, it seems as if any activity on my part results in excessive download of data, not necessarily new. In next room, I have a Win2K IE6 system which browses just fine at www.linksys.com . What's special about www.linksys.com? By comparison, www.dell.com and www.microsoft.com respond promptly. John Tag: Installation Help Tag: 1860721
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    - File Association Icon...WRONG one All my JPEG file association types have an icon in Windows Explorer that looks like this: http://www.moonjams.com/JPG_Image.jpg I've changed it in Folder Options several times...to Photoshop CS3...but that stupid paint bucket looking thing (from I believe Windows Picture & Fax Viewer) keeps coming back. I've even tried rebuilding my Icons w/ Tweak UI. This is really starting to bother me now...I want my damn Photoshop Icon to display. What am I doing wrong? Thanks, mark4man Tag: Installation Help Tag: 1860714
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    - WinXP sp2 - Framework I just installed Turbo Tax Deluxe (+ State) 2007 on my desktop (WinXP sp2) and I noticed a pop-up relating to something about "Framework." I don't know what that could have meant. Turbo Tax appears to be working okay. If I remember correctly, sometime ago (maybe 1 year...) there was, I believe, a critical update about "Framework." Therefore, if there were any updates to "Framework" (if that is necessary/possible), I think they would have shown up in the Critical Updates that I perform every month. Can anyone 'shed any light' on Framework, etc.? Thank you. Tag: Installation Help Tag: 1860700
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    - Windows monitor setting Hi I have a IBM laptop(with windows XP), the screen is a bit small so I connected it to a 19" monitor, but every time when I close the laptop, the laptop goes into hibernate statu How do I use the external monitor while my laptop is closed, I dont want to have two same monitors on my desk thanks!! Tag: Installation Help Tag: 1860695
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    - systems restore problem I did a systems restore in regular mode, and when it was complete I had to undo the restore because after the restore the dvd and the cd did not work, so when I went to look for them at the DEVICES WITH REMOVABLE STORAGE list they both were gone, so I then undid the restore, and they reappeared, why did this happen? Tag: Installation Help Tag: 1860694
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    - powered speakers in XP Is there somehow to check, in XP; whether your system requires powered speakers or not? Thanks, Steve T. Tag: Installation Help Tag: 1860679
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    - removing virus Please can anyone help me with this very big problem..i have tried 3 differant virus removal programs but it says it cannot be cleaned does anyone know how to get rid of them completly .. thank you Kathy Tag: Installation Help Tag: 1860675
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    - Inconsistency on C: drive at start up. Hi, I have recently built a computer for my sons homework and installed Windows XP Pro. all updated and drivers etc. Most times when it starts I get the light blue screen and the message 'Checking file system on C:' it then says 'inconsistency on C: drive', but starts up Windows after checkng the drive. Is it a hardware or Windows problem and what should I do. Thanks. Ray... Tag: Installation Help Tag: 1860672
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    - Removing spaces in filenames Is there a way to remove spaces in filenames in quantities? Is there some sort of find and replace option to accomplish this in explorer (my computer)? I have downloaded a number of images with spaces. example Starting; pict one sideways.jpg pict two sideways.jpg pict three sideways.jpg pict four sideways.jpg pict five sideways.jpg Finishing; pictonesideways.jpg picttwosideways.jpg pictthreesideways.jpg pictfoursideways.jpg pictfivesideways.jpg I have hundreds of these to do and the web hosting requires no spaces help!!! Thanks Tag: Installation Help Tag: 1860669
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    - missing build-in modme drivers on xp pro under Control Panel, Phone and Modem I tried to add a modem. When click Next I got the Standard Modem Types under Manufacturer, on the right under Models I have: Communications cable between two computers Parallel cable between two computers It should list other models such as Standard 33600 bps Modem Standard 56000 bps Modem I need 33.6. How to add those models back? thanks. Tag: Installation Help Tag: 1860662
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    - No longer able create shortcuts in XP desktop or startmenu With MSWinXP2, prior could do a Start->Open AllUsers->File->New->/Shortcut to add new shortcuts for all users as the administrator. Now, everything is greyed out except CLOSE and the FILE option does not even appear. On the desktop, the Right-Click brings up a menu in which there is no longer the option to create shortcuts. I have been looking on the Net and all knowledge bases for over 6 hours to no avail. Best I can figure, there is some security feature "bit" that was set to prevent users in public environments from changing the Start Menu program selections. The best I can figure is it has to do with the Group Policies in the System.Adm arena. I executed gpedit.msc and was not able to find the hidden "bit" to reset. I AM able to cut and paste links (shortcuts - .lnk) amoung the AllUsers Start Menu selections, to edit them (make them for other programs the manual way), and even to manually create the links. I found a reference to a broken registry entry at the HCR\.lnk\ShellNew\Command with a value of rundll32.exe AppWiz.Cpl,NewLinkHere %1. It was there and others removing the rundll32 portion get a message of "Windows can not create a shortcut here". This tells me the entry is good; only, I am unable to execute it. The menu handler is simply not allowing me access to the menu selection to "execute" this registry entry. Mine is a single user system with my user having full Administrator privileges and even logged in as Administrator I have lost this privilege. I can see it of value like at a library where the administrator does not want the public changing the start menus. I need to back this block OUT. Another user referenced that the c:\documents and settings\{user}\desktop\desktop.ini file was missing and recreating it fixed things. I did find it missing from both my area and Administrator's, but, copying it from the default user did not cause a return of the "Create Shortcuts" privilege. Too much has transpired for me to reset the clock via a System Restore point. A friend suggested I add that upon executing a "Start->Run->regsvr32 /i shell32.dll" I got the message "DllRegisterServer and DllInstall in shell32.dll succeeded". Still no shortcut creation capabilities. Further research shows the shortcut generation is activated via an "execute(missing how) c:\windows\system32\shell32.dll -21786 (example parameter here is the link to subroutine found in the desktop.ini in each user's startmenu directory)" command. Again, it appears there is a Group Policy security bit set that tells the menu display program to not show "File->New". Great to prevent the public in say a library from changing the start menu selections; but, I need to find out how that is done and undo it as it appears that is what I in my single user XP system inadvertently set. Tag: Installation Help Tag: 1860661
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    - Partitions query Hi all Upon defragging I have noticed approx, ffifteen, separate, unmoveable green files. I originally started out with one. I suspect I have unknowingly created multi partitions, (I think). Is there a way to return to original 1 green file without using a third party application, and attempt a Clean/repair install instead? Also I stupidly have not backed anything up. Also if left as is, would it have any adverse affects on the machine's operation. Thanks for any help. OS. WinXP Home Edition Dell Inspiron 4000 FAT. Tag: Installation Help Tag: 1860658
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    - USB Not Recognized on Zire 71? When I try to Hot Sync my Zire 71 Plam Pilot I get the yellow box reading " USB Device Not Recognized one of the USB deviced attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message" When I click the message it tells me unknown device and no drivers are installed. I am using a USB cable that works on 2 other computers and allows me to hot sync. DO you have any suggestions? Tag: Installation Help Tag: 1860656
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    - opening to notification area? Hi folks, I have an XP user who uses VNC for monitoring stations in my call center. It is configured the same as my other supervisor workstations, but when opening the VNC viewer the program's icon appears in the bottom right notification area. Every other supervisor desk opens the viewer on the desktop to use it. I need this to happen because of the security policy that all these stations sit under. Does anyone know if there is a way to change a setting that allows new programs to open to the desktop instead of the notification area requiring a click to then have it appear on the desktop? Thanks a bunch! Matt Tag: Installation Help Tag: 1860653
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    - Backup Won't start, Nero issue? When I try to start XP Backup from the Programs menu it tries to start but fails with no message. I suspect the Removable Storage Service. There are Information items in the Event viewer that it is Stopped, which is strange in that these follow a message that it will be started. Also, I can't open the tree to it in ControlPanel * Admin * ComputerManagement * Storage * removeable storage. Not long ago I added a Sony DVD writer with Nero 7 software. Could that have disabled XP's Backup? -- Patrick Moloney Tag: Installation Help Tag: 1860651
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    - Why doesn't video file get laid down starting at the end of the last After defragging a drive with PerfectDisk8, using the aggressive setting, I captured a lengthy DV video file. However, after analyzing the disk, the file shows to have been laid down in several chunks instead of one contiguous chunk. Why is that? Thanks for all input. Tag: Installation Help Tag: 1860633
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    - how do I get xp pro media with sp2 integrated? we only have the original action pack CD. We started the process of replacing our PCs with new Core 2 Duo based. I found out XP pro original action pack install CD does not install on that . Go exception about video card . we tried with the built-in for the Intel PR31 on board as well as the PCI express EVGA GF8500. no luck. I heard Sp2 integrated Cd will install on a similar core 2 duo PC. However, Microsoft Action pack people told me, XP pro is not a supported product and I can't get replacement media through them. is there any contact/department that I can get the media and use our exiting product key? or can we order a volume licence media from distributor and use our product key? of course we still keep the total number down to below the max. licensed PC. Tag: Installation Help Tag: 1860624
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    - Add Program to Startup Group...Systray Only Hello... How can I set up a program (in this case, Microsoft Outlook) to open automatically at startup; & have it minimized to the System Tray only? (as opposed to minimized on the Start Bar). Thanks, mark4man Tag: Installation Help Tag: 1860622
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    - Network Adapter Problem My network adapter has disappeared from my computer. I recently opened my computer to see how I to add a second hard drive. When I closed it back up again and turned it back on, my internet connection was not working. I went to the network connections folder, and my local area network connection was not there (I have Comcast cable internet). I checked the device manager, but my network adapter was not listed there. Does anyone know what might have happened? My connection was working last night, Tag: Installation Help Tag: 1860619
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    - Windows Explorer Crashing on Right-Click within Start Bar Hi Folks - I have just recently noticed that Windows Explorer has begun crashing out when I right-click in the Start Bar. I am getting the "Windows Explorer has experienced an error and must shut down" message. In Event Viewer, this is the message with regards to the occurence: Faulting application explorer.exe, version 6.0.2900.3156, faulting module mfc71u.dll, version 7.10.3077.0, fault address 0x0008dc0a. Any suggestions? Thanks, Garry Wakely Tag: Installation Help Tag: 1860593
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    - Auto Send Hello, I have a file that I should be able to access every some days on another computer, how can I access it (like getting it sent to me or something) without using those remote adminsrating programs?? The whole process should be done automatically without any windows or pop ups... How could that be achieved? Thanks Tag: Installation Help Tag: 1860590
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    - Booting Vista on Different PC Computers I install Vista Ultimate on one PC. It is an HP Pavilion a1700n. I remove the 40 GB IDE HD from the HP PC and put it into a Compaq EVO 510 PC. Result: Vista does not boot. I have researched the subject but still have not found a solution. The microsoft vista deployment step by step seems awfully complex. Has anyone found a simple way to solve this problem? I have also tried the reverse (from compaq to HP PC): Same result! With XP I could boot into safe mode or just boot normally and XP would detect and install the new hardware it finds. Somtimes I would need to install XP from CD on the target PC to copy the boot.ini and hall.dll files to a usb flash drive. Then I would restore the image of XP on the target PC. I would boot into recovery console and copy the files form the flash drive to the target PC (boot.ini to C:\ and hal.dll to C:\windows\system32). Most times I could then boot the target PC normally or in safe mode. However, with Vista I am stymied! Any practical solution? Chris http://drpcdr.ca Tag: Installation Help Tag: 1860587
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    - RAID1 question XP-Pro OS -- am upgrading my Motherboard to one that has hardware RAID Asus P5LD2 -- so was thinking about setting up a RAID1 mirror disk situation -- to be protected in case of disk crash. From posts on this board gather XP will see as one disk and can partition as I want. Question is -- do I still need to have a regular backup system -- with a third disk -- and what are the advantages/disadvantages of doing what I am planning. Note system is used in a lab/office environment. Thanks. Tag: Installation Help Tag: 1860577
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    - Missing butons in toolbar My toolbar dont display butons for the runing (open) programs. like that when I minimize a program just loose it and to maximaze it I have to go to task manager (CTR+ALT+DEL) . Can someone help me to get the runing windows on toolbar? Thanks in advance. Tag: Installation Help Tag: 1860572
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    - Slow Computer Response: I have a Dell Dimension 8200 with XP, SP2 with AVG, A-Squared, Spybot and Comodo with DSL connection. I haven't done anything or added anything but today when I logged on the computer it was unusually slow even with only (1) program running. I thought perhaps I might have picked up a virus or malware so I ran Spybot and it came out clean. I then checked Microsoft Updates to see if any new updates were there but it just seemed to hang up and did nothing although the Task Manager said it was running. I then started to run AVG and checked to see if were any updates but it failed each time I tried to update it. I thought maybe they have a newer version so I deleted it from my Add/Remove program but then I couldn't download it from the site! The pages took forever and I kept getting errors on each page which took forever to load. I realized I was making things worst so I did a System Restore but when it came back up it gave me a message that the AVG Kernal could not run although it shows AVG in the Add/Remove programs as well as the desktop shortcut. Great, so now what am I suppose to do? The computer still runs as slow as a snail and I can't update AVG or even re-install it it seems. I'm now running A-Squared which I should have done in the first place. I would appreciate any help or suggstions to return my computer back to normal. I just don't get it though, when I turned it off yesterday all was fine and now this. ughhhhh Robert Tag: Installation Help Tag: 1860570
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    - Welcome Screen Pictures Won't Change The Welcome Screen Pictures (Icons) are all set to Chess for every user. When I go into User Accounts in the Control Panel. I can change them there to whatever I want and they change within the control panel and also change at the top of the start menu. However, they do NOT change on the Welcome Screen and all stay as "chess". I have tried creating new users and they same issue occurs with them. They become "chess" on the Welcome Screen but are whatever else I chose within the user. So, it appears as though a registry setting or file(s) have been deleted, modified or changed. Any help would be appreciated. Thanks Tag: Installation Help Tag: 1860569
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    - Computer switches off without warning. Hi. Recently my computer has been switching off ( re booting ) whilst in use. It can happen seemingly anytime and for no apparent reason or prompting. Any help in solving this would be greatly appreciated. Babylon Tag: Installation Help Tag: 1860568
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    - Windows XP upgrade I have a laptop with Windows Vista Home Edition - is it possible to do an "upgrade" to Windows XP Pro over the Vista install? I want to know before I purchase the OS and MS will not allow questions prior to purchase. Tag: Installation Help Tag: 1860565
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    - Windows open up minimized Suddenly all my windows open minimized, not full screened. I have tried pulling the window to full screen using the lower right hand corner, have clicked on the maximize button and then closed the windew so the size would be remembered, with no results. Is there a place I can go to check mark this option to open all windows maximized? Somehow I must have changed this setting. Tag: Installation Help Tag: 1860564
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    - Booting problems Hi there can anyone please help? I am currently building my own desktop pc. The problem is when my pc boots up nothing seems to appear on my moniter.I have tried it on my vga port on my motherboard and my graphics card.The fans are spinning and power is going into it but no display on my moniter.I have even trid it on seperate moniters can anyone please help? Tag: Installation Help Tag: 1860556
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    - Do you understand .exe file format? I have down loaded two versions of tidy.exe (they are from different sites) One is about 300K and the other is about 100K long. The program has the option of asking for the version. They each reply the same version! I looked with notebook and each start out with about 10 lines of gibberish. Then the smaller one has about 10 blank lines followed by many gibberish lines. The larger one has about 30 blank lines followed by many gibberish lines. They appear to run the same. Can you explain what might cause the difference in the files? Thanks in advance Tag: Installation Help Tag: 1860555
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    - files safe to delete..help please Hello Group Sorry if this is a repeat, but unable to prove it. On "cleaning out" my laptop of unwanted programs/files etc. I discovered over 100 very similar folders in "C:\windows" folder which name begins and ends with the dollar sign. An example is "$uninstallKBxxxxxx$" The folders contents mostly contain 3 or 4 files as follows: a) spuninst... program b) spuninst... info file. c) spuninst.....text file d) updspapi.dll TIA Tag: Installation Help Tag: 1860553
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    - Windows (XP) explorer not showing picture thumbnails Hope someone can help please? When I open windows explorer and go to a folder with my pictures in it the thumbnail just shows placeholder icons, how do I get the thumbnails to show them as pictures again? Thanks Tag: Installation Help Tag: 1860551
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    - StacSysTray Hello, For the past three or four days I have the following window appear at bootup. Component "actskn.ocx" or one of it'd dependencies not correctly Registered. A file is missing or invalid. I get rid of the window by pressing the X but at every bootup it appears again. Win XP Home SE Mem 1Gig HD 200 Gig. Thank you in advance for any help. Robert Tag: Installation Help Tag: 1860538
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    - Activex Control Won't Run Hello I am trying to update a laptop which has windows xp pro sp1 installed. I cannot run windows update because i get the error message "Due to the security settings on this machine activex will not run" i have gone into internet explorer 6.1 and set all the security settings to low and enabled all of the settings regarding activex controls. I still get the error. what do i do now? also, i tried downloading service pack 2 and installing it manually, and i keep getting the error "Cannot find the specified file" unfortunately, it does not tell you what the specified file is. HELP! I am stuck. Tag: Installation Help Tag: 1860537
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    - System Information (Msinfo32.exe) Tool Hi all, in the Startup Programs, I have around 600 files, .inf .cpx .dll .cpl .tmp .ocx .nls .exe .odb .oca .msc .com .txt that are not present in regedit.... RUN. How can I do for removing them? thanks Tag: Installation Help Tag: 1860525
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    - File Type Association Problem I was testing a trial version of Nero and answered the question about opening certain filetypes with a yes. This associated quite a few file types to Nero. Is there a way to reset all filetype to the XP defaults? Norm -- nwc Tag: Installation Help Tag: 1860521
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    - pages are not opening hi I am using HP updated lately. I think the SP2 is what I on now. After the recent updation, I am having trouble opening orkut. The log in page is opening. When I provide username and password, then the page status shows waiting for img3.orkut.com..... the page never loads.. I am using Windows Live OneCare as well. pls advice. rgds, Justin Tag: Installation Help Tag: 1860519
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    - sharing two network card Hi, I have ADSL connection and wireless as well(from different internet provider), It looks like only one connection is utilized.For example, when I disabled wireless, msn messenger goes offline and later reconnected through ADSL. How to share both connections? Thanks wu Tag: Installation Help Tag: 1860516
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    - virprotect Can anyone please advise me of an idiot proof method of removing virprotect from my pc. It is driving me insane!! Tag: Installation Help Tag: 1860515
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    - System 'Freeze' Problem I have Windows XP Pro installed. For no apparent reason my system keeps on 'freezing' (?). I consequently have to re-boot manually in order to unblock it. Lately, this has been happening rather often and it's getting rather uncomfortable to work with. I've checked program and system events and there aren't any apparent errors. I've also run my anti-virus (Norton) and all sorts of 'spybot' detecting programs, but have not found any problems. My 2 separate hard disks seem to be operating correctly and have run on both a checkdisk and defrag without getting important feedbacks. Is there anything else I can do ? Any suggestion will be appreciated. Thanks in advance. -- bd Tag: Installation Help Tag: 1860513
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    - PORTABLE HARD DRIVE - READ ONLY Help please I have a newly reformatted 120gb Hard Drive which will allow READ ONLY access to files. Does anyone know how I can solve this please? Tag: Installation Help Tag: 1860511
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    - What is CD2 when winXP call this cd ??? HPyesterday for the first time , appare on my portable nootebook HP witn winXP professional with winXP this notice: there are file bad and please insert the original cd of windows XP the CD2 . but when i buy my portble pc i havenâ??t NO cd of windows XP !!! i try to insert the 2 cd that i have create when i buy mi pc ...but it say that is not the correct cd ! what is the solution?? help me .... Tag: Installation Help Tag: 1860510
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    - ERROR visual C++ runime ?? I have an HP notebbok with SONIC digital media home ( plus v7 ) today when i close the programm say this errore on screen: MEDIAHUB.EXE ERROR Istruction 0x0036ade0 at memory 0x0025f5d0 , memory not â??writtenâ?? and an other windows that say: istruction at 0x00000001 at memory 0x000000001 , memory not â??readâ?? and a other windows that say: MICROSOFT VISUAL C++ RUNTIME LIBRARY ...\Sonic shared\Sonic central\Main\mediahub.exe R6025 - pure virtual funcion call what is this error ?and what i try to eliminate this error ? help me... Thanks in advance... OEM version... this error when i open the programm and select an option on MENU ! Tag: Installation Help Tag: 1860509
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    - Opening My Computer Slow I have one computer/user at an account that has an issue with MyComputer opening VERY slow. It is as though it is looking for something on the network and having no luck finding it. However, there are no apparent mapped drives that can not be resolved or other such things. The system is otherwise clean and has been checked for all manner of malware. Where in the registry or in the user profile would I look to make sure there are no "network places" it is trying to resolve and can't? Thanks for any suggestions. Bob Showalter, Packer International Tag: Installation Help Tag: 1860504
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    - Printing issue. Hi All, When I give print to a shared printer (HP LJ 1022) which is installed on a windows 2000 server from my win xp sp2 system I get a dialog box which reads 'Windows explorer has encountered an error". In the event viewer the details shown are as follows: 'Faulting application explorer.exe, version 6.0.2900.2180, faulting module sr32.dll, version 6.0.909.0, fault address 0x000287de.' Please note that this issue is occuring in two machines. Other machines on the network with win xp sp2 are able to print with no issues. Can anyone guide me on this please? Tag: Installation Help Tag: 1860489
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    - Machine slows to crawl, no other program running Hello, I ran sypbot and ad aware and have Sophos antivirus running all the time. Something has been boggin my system down later, so I have to wait for every little task. I have a Dell D800 laptop with 2 gigs of ram. When no progrms are running, in the performance dialoge, the pages/sec is completely maxed out TEh cpu is running about 70% and the average cue length is about 60 percent. I have 14 items in my system tray, sophos anti virus, spybot, smart sync for backups, hotsync for palm, hot folders, which gives recent folders, ad aware service, the rest are sound, disconnect device, windows stuff. 49 processes are running. SavService a sophos part is using significant parts of cpu, 40, 50, .... But I need it. If I restart the computer runs great. Is my computer hijacked? Is something running I can't find? How do I stop this? Thanks Jimk Tag: Installation Help Tag: 1860466
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    - Desktop icons have disappeared Hello After a hitch trying to install and configure a software, nearly all my non system desktop icons have disappeared. They are still present in C:\Documents and Settings\Dave Neve\Bureau What could be stopping them from displaying please? I've tried all the normal display things but nothing has helped so far. Regards Dave Tag: Installation Help Tag: 1860462
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    - Rearranging Programs list Executed Start / Programs and got a list that showed all programs. I was attempting to rearrange these programs alphabetically and accidently moved it over to my desktop. Now the program folder is showing on my desktop and I don't know how to get it to show back up when i click Start / Programs. I have had this happen once before and I can't remember how I solved it. Thanks Tom -- HP 7975 Intel Pentuim 4 CPU 2.00 GHz CPU speed 1992 MHz RAM 1GB Microsoft Windows XP Home SP 2 I.E 6 All Microsoft updates applied. Outlook 2003 Tag: Installation Help Tag: 1860449
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    - WinXP Sp3 Hello Group I would like to check that indeed Microsoft created the SP3 version of the WinXP but was cancelled or possibly shelved to give way to Vista. Some Warez site showed some specimens for it but . Supposing the upgrade is really available does it improve the WinXP performance dramatically? Does it have any peculiarity which might make Vista redundant confirming the reason that it was never distributed? TIA Roy Tag: Installation Help Tag: 1860448

I have a problem because I am trying to install this game I just bought, and
I cannot install it because this message keeps showing up saying: The
software you are installing has not passed Windows Logo testing to verify its
compatibility with Windows XP, and then it says that I should install
DirectX, which I already did. What should I do, how can I fix this problem?

Re: Installation Help by Malke

Malke
Mon Jan 07 18:36:55 PST 2008

Installation Help wrote:
> I have a problem because I am trying to install this game I just bought, and
> I cannot install it because this message keeps showing up saying: The
> software you are installing has not passed Windows Logo testing to verify its
> compatibility with Windows XP, and then it says that I should install
> DirectX, which I already did. What should I do, how can I fix this problem?

And the game's tech support people said...?

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Re: Installation Help by Plato

Plato
Mon Jan 07 22:40:02 PST 2008

=?Utf-8?B?SW5zdGFsbGF0aW9uIEhlbHA=?= wrote:
>
> I have a problem because I am trying to install this game I just bought, and
> I cannot install it because this message keeps showing up saying: The
> software you are installing has not passed Windows Logo testing to verify its
> compatibility with Windows XP, and then it says that I should install
> DirectX, which I already did. What should I do, how can I fix this problem?

Sometimes after you install DirectX one has to re-install the video
drivers, then install DirectX again.

--
http://www.bootdisk.com/