SP2 will not install..says file ftp.exe is open or running...

Bought son i-pod touch which requires SP2..install of SP2 stops and error
message says "The file c:\windows\system32\ftp.exe is open or in use by
another application. Close all other applications and then click retry." I
have done everything I know, ftp.exe is not in system32 but in I386, is not
being used per TaskManager and I do not have my Windows boot CD...any help is
greatly appreciated, son is getting more and more pissed at me as he can't
use I-tunes to get his songs onto the Touch...Thanks, Chris_NY

PA
Sat Jun 28 14:31:48 PDT 2008

Why wasn't WinXP SP2 installed 4 years ago?

Chances are the machine has a hijackware infection, Chris.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Chris_NY wrote:
> Bought son i-pod touch which requires SP2..install of SP2 stops and error
> message says "The file c:\windows\system32\ftp.exe is open or in use by
> another application. Close all other applications and then click retry."
> I have done everything I know, ftp.exe is not in system32 but in I386, is
> not being used per TaskManager and I do not have my Windows boot CD...any
> help is greatly appreciated, son is getting more and more pissed at me as
> he can't use I-tunes to get his songs onto the Touch...Thanks, Chris_NY

MowGreen
Sat Jun 28 21:23:36 PDT 2008

It appears the system is pWned, Chris. Probably running as a bot server.
You can get no charge support from MS to find out just what's up. MS is
getting good results breaking down these bot networks :

> No charge support
> â?¢ Call 1-866-PCSafety or 1-866-727-2338
>
> This phone number is for virus and other security-related support. It is available 24 hours a day for
> the U.S. and Canada. For phone numbers outside of the U.S. and Canada, select your region.
> http://support.microsoft.com/common/international.aspx?rdpath=4


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Chris_NY wrote:

> Bought son i-pod touch which requires SP2..install of SP2 stops and error
> message says "The file c:\windows\system32\ftp.exe is open or in use by
> another application. Close all other applications and then click retry." I
> have done everything I know, ftp.exe is not in system32 but in I386, is not
> being used per TaskManager and I do not have my Windows boot CD...any help is
> greatly appreciated, son is getting more and more pissed at me as he can't
> use I-tunes to get his songs onto the Touch...Thanks, Chris_NY

PA
Sat Jun 28 22:09:25 PDT 2008

BroMow: See http://aumha.net/viewtopic.php?f=30&t=34102

MowGreen [MVP] wrote:
> It appears the system is pWned, Chris. Probably running as a bot server.
> You can get no charge support from MS to find out just what's up. MS is
> getting good results breaking down these bot networks :
>
>> No charge support
>> â?¢ Call 1-866-PCSafety or 1-866-727-2338
>>
>> This phone number is for virus and other security-related support. It is
>> available 24 hours a day for the U.S. and Canada. For phone numbers
>> outside of the U.S. and Canada, select your region.
>> http://support.microsoft.com/common/international.aspx?rdpath=4
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Chris_NY wrote:
>
>> Bought son i-pod touch which requires SP2..install of SP2 stops and error
>> message says "The file c:\windows\system32\ftp.exe is open or in use by
>> another application. Close all other applications and then click retry."
>> I have done everything I know, ftp.exe is not in system32 but in I386, is
>> not
>> being used per TaskManager and I do not have my Windows boot CD...any
>> help
>> is greatly appreciated, son is getting more and more pissed at me as he
>> can't
>> use I-tunes to get his songs onto the Touch...Thanks, Chris_NY

MowGreen
Mon Jun 30 13:44:54 PDT 2008

Thanks for the headsup. It will be interesting to see what was resident,
to say the least <w>

MG


PA Bear [MS MVP] wrote:

> BroMow: See http://aumha.net/viewtopic.php?f=30&t=34102
>
> MowGreen [MVP] wrote:
>
>> It appears the system is pWned, Chris. Probably running as a bot server.
>> You can get no charge support from MS to find out just what's up. MS is
>> getting good results breaking down these bot networks :
>>
>>> No charge support
>>> â?¢ Call 1-866-PCSafety or 1-866-727-2338
>>>
>>> This phone number is for virus and other security-related support. It is
>>> available 24 hours a day for the U.S. and Canada. For phone numbers
>>> outside of the U.S. and Canada, select your region.
>>> http://support.microsoft.com/common/international.aspx?rdpath=4
>>
>>
>>
>> MowGreen [MVP 2003-2008]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>>
>> Chris_NY wrote:
>>
>>> Bought son i-pod touch which requires SP2..install of SP2 stops and
>>> error
>>> message says "The file c:\windows\system32\ftp.exe is open or in use by
>>> another application. Close all other applications and then click
>>> retry." I have done everything I know, ftp.exe is not in system32 but
>>> in I386, is not
>>> being used per TaskManager and I do not have my Windows boot CD...any
>>> help
>>> is greatly appreciated, son is getting more and more pissed at me as
>>> he can't
>>> use I-tunes to get his songs onto the Touch...Thanks, Chris_NY
>
>