SP3 setup error

Hi,
During installation of the SP3 update (manual update) I see the following
error:

"An Error occurred while copying file beethov9.wma.
Cannot copy file to destination directory.
Click Retry to retry operation Click cancel to..."

I tried ignoring the error, but it comes up again during the install, and
finally causes the installation to fail completely. I could see the file in
the source directory; but I have no idea why it fails to copy to the
destination. The destination path was not given, and there was no other
info.

PC is a dell XPS Generation 2, XP home sp2, with 2gbram, 30 gb free disk
space. The account I was using has admin priveledges.

Thanks for any help.
Bill

Oh, the SP3 update installed fine on my Dell Optiplex running XP pro.

Email address is a spam trap

Bill
Fri May 09 12:01:42 PDT 2008

Problem is resolved. From a couple hits I got googling, I got some leads.
In case it helps someone else:

It seems to have been to a file permissions problem. I found could not
access some of the folders in the documents and settings\all users path.
Specifically there was a folder called "documents", where access was being
denied from all my accounts. Looking under the security tab, no accounts
had permission to access this folder at all; so I set up permissions under
the security tab. When I clicked "apply" - this "documents" folder simply
vanished -- poof! gone from the directory list... SP3 installed fine
afterwards. I should have done error checking on the drive, but didn't.

Bill

On Fri, 09 May 2008 16:23:39 GMT, Bill wrote:

> Hi,
> During installation of the SP3 update (manual update) I see the following
> error:
>
> "An Error occurred while copying file beethov9.wma.
> Cannot copy file to destination directory.
> Click Retry to retry operation Click cancel to..."

MowGreen
Fri May 09 12:32:42 PDT 2008

Open the svcpack.log by going to Start > Run > copy&paste the below into
the Open: line and then click OK or press Enter

%windir%\svcpack.log

Click Edit, Find
In the Find what: field type in beethov9.wma
Click the Find Next button
Copy and paste the entry for beethov9.wma into your reply, please.
ALSO, include *any other entry with beethov9.wma* by clicking the Find
Next button.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Bill wrote:

> Hi,
> During installation of the SP3 update (manual update) I see the following
> error:
>
> "An Error occurred while copying file beethov9.wma.
> Cannot copy file to destination directory.
> Click Retry to retry operation Click cancel to..."
>
> I tried ignoring the error, but it comes up again during the install, and
> finally causes the installation to fail completely. I could see the file in
> the source directory; but I have no idea why it fails to copy to the
> destination. The destination path was not given, and there was no other
> info.
>
> PC is a dell XPS Generation 2, XP home sp2, with 2gbram, 30 gb free disk
> space. The account I was using has admin priveledges.
>
> Thanks for any help.
> Bill
>
> Oh, the SP3 update installed fine on my Dell Optiplex running XP pro.
>
> Email address is a spam trap

MowGreen
Fri May 09 12:49:45 PDT 2008

Thanks for posting the resolution, Bill.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Bill wrote:

> Problem is resolved. From a couple hits I got googling, I got some leads.
> In case it helps someone else:
>
> It seems to have been to a file permissions problem. I found could not
> access some of the folders in the documents and settings\all users path.
> Specifically there was a folder called "documents", where access was being
> denied from all my accounts. Looking under the security tab, no accounts
> had permission to access this folder at all; so I set up permissions under
> the security tab. When I clicked "apply" - this "documents" folder simply
> vanished -- poof! gone from the directory list... SP3 installed fine
> afterwards. I should have done error checking on the drive, but didn't.
>
> Bill
>
> On Fri, 09 May 2008 16:23:39 GMT, Bill wrote:
>
>
>>Hi,
>>During installation of the SP3 update (manual update) I see the following
>>error:
>>
>>"An Error occurred while copying file beethov9.wma.
>>Cannot copy file to destination directory.
>>Click Retry to retry operation Click cancel to..."

Bill
Fri May 09 14:19:04 PDT 2008

MowGreen,

Apologies. I must have accidentally created a new thread when I answered my
own question because my reply doesn't appear in this thread.

There was a problem with the file permissions with some folders in the
\\documements and settings\all users\ path not being set to allow access.
When I added permissions to modify these folders -- SP3 installed without a
hiccup.
Bill


On Fri, 09 May 2008 12:32:42 -0700, MowGreen [MVP] wrote:

> Open the svcpack.log by going to Start > Run > copy&paste the below into
> the Open: line and then click OK or press Enter
>
> %windir%\svcpack.log
>
> Click Edit, Find
> In the Find what: field type in beethov9.wma
> Click the Find Next button
> Copy and paste the entry for beethov9.wma into your reply, please.
> ALSO, include *any other entry with beethov9.wma* by clicking the Find
> Next button.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Bill wrote:
>
>> Hi,
>> During installation of the SP3 update (manual update) I see the following
>> error:
>>
>> "An Error occurred while copying file beethov9.wma.
>> Cannot copy file to destination directory.
>> Click Retry to retry operation Click cancel to..."
>>
>> I tried ignoring the error, but it comes up again during the install, and
>> finally causes the installation to fail completely. I could see the file in
>> the source directory; but I have no idea why it fails to copy to the
>> destination. The destination path was not given, and there was no other
>> info.
>>
>> PC is a dell XPS Generation 2, XP home sp2, with 2gbram, 30 gb free disk
>> space. The account I was using has admin priveledges.
>>
>> Thanks for any help.
>> Bill
>>
>> Oh, the SP3 update installed fine on my Dell Optiplex running XP pro.
>>
>> Email address is a spam trap


--
Email address is a spam trap

George
Thu May 15 06:29:00 PDT 2008

I am still not able to install SP3. I found the same folder you mention and
got rid of it. But the failure is the same. I'm running as Admin with a new
Dell computer.
At one point, my machine was totally messed up. I was lucky I could restore
to a previous point. After numerous attempts, I give up. Does anyone know
if Microsoft is going to provide a new SP that works?

George
----------

"Bill" wrote:

> Problem is resolved. From a couple hits I got googling, I got some leads.
> In case it helps someone else:
>
> It seems to have been to a file permissions problem. I found could not
> access some of the folders in the documents and settings\all users path.
> Specifically there was a folder called "documents", where access was being
> denied from all my accounts. Looking under the security tab, no accounts
> had permission to access this folder at all; so I set up permissions under
> the security tab. When I clicked "apply" - this "documents" folder simply
> vanished -- poof! gone from the directory list... SP3 installed fine
> afterwards. I should have done error checking on the drive, but didn't.
>
> Bill
>
> On Fri, 09 May 2008 16:23:39 GMT, Bill wrote:
>
> > Hi,
> > During installation of the SP3 update (manual update) I see the following
> > error:
> >
> > "An Error occurred while copying file beethov9.wma.
> > Cannot copy file to destination directory.
> > Click Retry to retry operation Click cancel to..."
>