PA
Tue Jul 01 11:50:13 PDT 2008
> Windows Vista Home Premium 32bit; the update on 6/25/08 according to the
> logs is the last one that started to download. I think it may have
> encountered an error...
Judging from similar threads here in the past month or so, the installation
may have failed and the behavior may be due to a Vundo-ZLOB-SDBot infection,
all of which is protected by a rootkit.
Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315
Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware
When all else fails, HijackThis v2.0.2
(
http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
==========================================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Versailles wrote:
> Windows Vista Home Premium 32bit; the update on 6/25/08 according to the
> logs is the last one that started to download. I think it may have
> encountered an error. Since it says windows recovered from an error after
> restarting; I was in the shower at the time. For antivirus and firewall, I
> am using TrendMicro.
>
>"PA Bear [MS MVP]" wrote:
>>> Recently my Dell XPS m1530 automatically installed a Windows Update
>>> and now I am having issues.
>>
>> Windows version? What update was installed? Did the update fail to
>> install?
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin
http://aumha.net
>> DTS-L
http://dts-l.net/
>>
>>
>> Versailles wrote:
>>> Recently my Dell XPS m1530 automatically installed a Windows Update and
>>> now
>>> I am having issues. I am repeatedly told to update by a bubble on the
>>> taskbar. When I attempt to run Windows Update, the window for the
>>> program
>>> is blank with the message "The page failed to load" in the center of the
>>> window. Furthermore, when trying to run nearly any application, I
>>> recieve
>>> the message "File system error (65535)." Also, many of the icons have
>>> been
>>> changed, for things such as the Recycle Bin, Desktop, Music, Pictures,
>>> Videos, Documents, and many more. Moreover, a bubble pops up on the
>>> taskbar
>>> notifying me of Problem Reports and Solutions that wants to fix my
>>> computer. Upon clicking this, a window pops up for a second and quickly
>>> exits itself. The control panel will no longer load. I have tried to run
>>> chkdsk, but that will not work. Also, I have tried system restore, but
>>> it
>>> noted I had errors, tried to fix them, failed to do so, and now claims I
>>> have no restore points.
>>>
>>> Any ideas?
>>> Thanks.